Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Ver mais
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Localização
Alterar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Leia as opiniões dos outros
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Ver mais
A empresa respondeu
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
A empresa respondeu
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contacto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos da América
3,9
Bom
417 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PetLab Co. - US
Hi John,
We are so happy to hear your delivery arrived quickly and that the product has been great. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Recieved my PetLab order in goid…
Recieved my PetLab order in goid condition and on time. It was delivered to my front door.
10 de maio de 2026
Resposta da PetLab Co. - US
Hi Mathilda,
That is so wonderful to hear! We know just how important your dog's supplements are and it's great to know they have been delivered quickly and in a good condition. Thanks for being a part of our community.
Regards,
PetLabCo.®
Don’t waste your time
My ex my experience was that they have poorly trained customer service people that are slow that do not listen, and are rather punitive I shall say. Confirm they had all information needed and still did not cancel shipment and program, causing me to waste more of my time than I have already wasted. I have tried their product with three different dogs and every single one of them would not touch any food with it on it. This is purely a marketing scam and the rating shown on Trustpilot make me not want to trust Trustpilot anymore. We will see if they respond to a direct email.
10 de maio de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Stuart,
We're really sorry to hear how frustrating this was and that you felt unheard. That is not the experience we want anyone to have, and we appreciate you bringing this to our attention.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hard to stop authorship.
25 de março de 2026
Resposta da PetLab Co. - US
Hi Kenneth!
We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
They took a picture to let me know my…
They took a picture to let me know my package was delivered.
2 de maio de 2026
Resposta da PetLab Co. - US
Hi there, we appreciate you taking the time to leave us this positive feedback. We're glad to hear about your great delivery experience!
We are always happy to help!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Denise, thank you for taking the time to leave this feedback. We are here and happy to help, we've sent you an email to further assist with this. We are available via phone, email and chat, we're always happy to help!
Best regards,
PetLabCo.®
Excellent customer service ( slow but excellent)
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore.
Recently I bought the dental powder but it did not agree with her, she vomited 3 mornings in a row. I stopped giving it to her and contacted the company wondering if I could return for a refund. ( I bought 3 jars) They gave me a full refund without me having to send my three jars back.
8 de maio de 2026
Resposta da PetLab Co. - US
Hi Cindy, thanks for your sharing your experience with us. We're happy to hear about your dog's progress and would love to hear more updates. Please don't hesitate to reach out if you have any questions or concerns, we're more than happy to help!
Best regards,
PetLabCo.®
Came on time so I never run out
8 de maio de 2026
Resposta da PetLab Co. - US
Hi Sue, we're so glad to hear your subscription is arriving on time! Please feel free to reach out to us if you ever need to make adjustments, have any questions or concerns. We're always happy to help!
Best regards,
PetLabCo.®
I found the product was lasting longer…
I found the product was lasting longer than what it was supposed as they were sending me a new package monthly. I notified them as to only send every other month. That worked , it was easy to change the delivery date! All is well now, and my dogs teeth are greatly improved now
2 de julho de 2025
Resposta da PetLab Co. - US
Hi Alan, thank you for sharing your positive experience with us. We're happy to hear that you were able to adjust your subscription easily! Please feel free to reach out if you have any additional questions or concerns!
Best regards,
PetLabCo.®
I love this company
I love this company. They truly stand behind their name and their product is so wonderful for my dogs that I've seen a remarkable change in their ways of eating and digesting. Thank you, pet lab
8 de maio de 2026
Resposta da PetLab Co. - US
Hi Barbara, thank you for your positive feedback! We're glad to hear about your dogs' progress, we would love to hear more updates as they continue on the supplement. Please don't hesitate to follow up with us should any questions or concerns come up!
Best regards,
PetLabCo.®
Always on time!!!
8 de maio de 2026
Resposta da PetLab Co. - US
Hi Debra, we are always happy to hear about great delivery experiences! We're happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Mildred, thank you for letting us know about your experience. We're happy to hear about the timely delivery. We're always happy to help so please don't hesitate to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
It came quickly & it’s a great product…
It came quickly & it’s a great product that our dog likes
7 de maio de 2026
Resposta da PetLab Co. - US
Hi Susan, thank you for sharing your positive experience with us and we're glad to hear your dog is enjoying the supplement. Please feel free to reach out with any questions or concerns, we're here and happy to help!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Linda, we appreciate you taking the time to leave this feedback. We're more than happy to assist with this, we have sent you an email to further assist with this. We are available via email, phone and chat, please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
Great dental product!
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been watching this product for several months now and I'm very skeptical of things online these days but I finally decided to give it a try, and I am just blown away. Not only is it cleaning my dogs teeth, but my picky eater is actually eating this with his food no problem. I'm so glad I gave this a try!
7 de maio de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Emily, thanks for taking the time to leave this great review! Most pet parents typically see the best potential benefits after about 90 days of consistent use, which is common with supplements. We’d love to hear about your pup’s progress, and we’re here to support you both along the way! We're always happy to help!
Best regards,
PetLabCo.®
Always getting this product in time for…
Always getting this product in time for my boy!!! He is still not himself yet, , but he is 15 years old
7 de maio de 2026
Resposta da PetLab Co. - US
Hi Claudia, we appreciate you taking the time to leave this review. We'd love to hear about more updates with how your dog is doing on the supplements! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Your communication
Your communication! It is nice to know what and when to expect delivery!
30 de abril de 2026
Resposta da PetLab Co. - US
Hi Lauren, thanks for taking the time to leave this feedback! We're glad to hear about your positive experience. We're always happy to help, please don't hesitate to reach out with any additional questions or concerns!
Best regards,
PetLabCo.®
Good product and good service for the…by
Good product and good service for the product and price....
29 de abril de 2026
Resposta da PetLab Co. - US
Hi Bill,
Thank you so much for your kind words. We are so happy to hear the product has been beneficial for your dog. Please don't hesitate to reach out should you need any assistance. Thank you for being a part of our community!
Regards,
PetLabCo.®
Love this product
Love this product. My dogs have stopped scratching almost completely. They love the taste too. Easy order and quick delivery. Highly recommend!
6 de maio de 2026
Resposta da PetLab Co. - US
Hi Mary,
How wonderful to hear this! We are thrilled your dogs are loving the taste and you are seeing benefits for them. Thank you so much for sharing your experience. We are honored to be a part of their wellness journey!
Regards,
PetLabCo.®
Good product quick serv..
16 de julho de 2025
Resposta da PetLab Co. - US
Hi Cheryl,
Thank you for your kind words! We are so glad you are happy with the product. We appreciate you sharing your experience.
Regards,
PetLabCo.®
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