Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Ver mais
A empresa respondeu
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
A empresa respondeu
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contacto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos da América
3,9
Bom
421 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
informative and on time delivery
4 de maio de 2026
Resposta da PetLab Co. - US
Hi Bruce,
We appreciate your positive feedback regarding the informative content and prompt delivery. We are happy to hear that you are satisfied with our service. Thank you for being a part of our community!
Regards,
PetLabCo.®
I started using this product hoping it…
I started using this product hoping it would help with tear stains. I have tried so many others that were fails. After using it for about two months, I noticed his tear stains weren’t as red or extensive as they had been. At month three, I was cleaning his eyes as I do every morning and was delighted to see they were gone, not lighter, GONE! I couldn’t be happier!
29 de abril de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Linda,
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for your dog. We appreciate you allowing us to be a part of his wellness journey.
Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
MY DOG IS DEAD
I notified PetLab that my dog was DEAD and I have 2 shipments that I need to return. This is product is too expensive to keep getting. Again my dog is DEAD.
15 de abril de 2026
Resposta da PetLab Co. - US
Hi Pam,
We are so sorry to hear about the loss of your beloved pet. From all of us at PetLabCo.®, please accept our deepest condolences to you and your family at this time.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Smooth monthly subscription
Smooth monthly subscription. No surprises
Timely delivery. Great product
27 de abril de 2026
Resposta da PetLab Co. - US
Hi Margarita,
We're happy to hear that you're enjoying the smooth monthly subscription and timely deliveries! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Olga,
Thank you so much for your kind words. We are thrilled you are seeing the benefits for your pets. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
They send the items on a timely…
They send the items on a timely schedule and the things I order are always good quality.
3 de maio de 2026
Resposta da PetLab Co. - US
Hi Lorri,
We're happy to hear that your items are delivered on time and are of good quality. We appreciate you taking the time to share your positive experience!
Regards,
PetLabCo.®
I want to cancel my subscription
I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!
26 de abril de 2026
Resposta da PetLab Co. - US
Hi Miles!
We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Adam,
We are thrilled to hear you received your package! Please be sure to keep us updated on your dog's progress. We can't wait to hear all about it.
Warm regards,
PetLabCo.®
Great product for my fur babued
Product is great!
Delivery service is awesome
Ordering was easy!
3 de maio de 2026
Resposta da PetLab Co. - US
Hi Claudia,
Thank you for taking the time to share your experience. We are so happy to hear ordering has been easy and you are seeing the benefits for your pup. Thank you for allowing us to be a part of your dog's wellness journey.
Regards,
PetLabCo.®
Easy to order and use.
24 de abril de 2026
Resposta da PetLab Co. - US
Hi there!
We're happy to hear that our ordering process is easy to use. Thank you for your feedback; we appreciate you being a part of our community.
Warm regards,
PetLabCo.®
This product has greatly helped my…
This product has greatly helped my boys. Service is perfect. Thank you!!!
26 de abril de 2026
Resposta da PetLab Co. - US
Hi Jennifer,
We're happy to hear that our product has greatly helped your boys! We are so happy our Customer Experience Team has been helpful. Thank you for your feedback.
Regards,
PetLabCo.®
Good for dogs
3 de maio de 2026
Resposta da PetLab Co. - US
Hi Judy!
We are so happy to hear you are seeing the benefits. Thanks for sharing your experience.
Regards,
PetLabCo.®
NO MORE ALLERGY SHOTS!
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4 months ago and it has all stopped completely. As a test to see if the chews were working, I delayed getting her monthly shot last month and discovered she has no more of the symptoms she once had. I give her one chew each evening after dinner and she loves them! I break one in half and ask her to shake a paw or some other trick just for fun. I highly recommend these chews!
18 de abril de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Lyn, we're so glad to hear about your Corgi's progress and we'd love to hear about more updates as she continues on her Allergy and Immune Chews. Please reach out with any questions, concerns or updates!
Best regards,
PetLabCo.®
The delivery service put it in the…
The delivery service put it in the driveway. It was driven over
2 de maio de 2026
Resposta da PetLab Co. - US
Hi John, thank you for taking the time to leave this feedback and we're sorry to hear about this delivery experience. We've sent you an email to further assist with this, we're available via email and phone. We're happy to help, we look forward to hearing from you!
Best regards,
PetLabCo.®
Cancelled order and I'm still receiving…
Cancelled order and I'm still receiving and getting charged for them
21 de abril de 2026
Resposta da PetLab Co. - US
Hi David, we're sorry to hear about this experience and we appreciate you taking the time to give us this feedback. We've sent you an email to further assist, we are available to help via email or phone. We hope to hear from you soon.
Best regards,
PetLabCo.®
Easy peasy
Easy peasy with no hassle. It comes every month before I run out and I never have to think about it.
2 de maio de 2026
Resposta da PetLab Co. - US
Hi Gate, thanks for leaving this review and we're so glad to hear the subscription process has been working for you! Please reach out if you have any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi there, we're glad to hear about this positive experience and we appreciate you taking the time to leave us a review. We'd love to continue to hear about your dog's progress so please feel free to update us! Please don't hesitate to reach out to us should any questions or concerns arise!
Best regards,
PetLabCo.®
Didn’t received delivery notice
24 de abril de 2026
Resposta da PetLab Co. - US
Hi Shirley, thank you for taking the time to leave this feedback. We're sorry to hear about this and will definitely relay this to our team to ensure you get the proper notice moving forward. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Nathan, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're available via email, phone and chat to help with any questions or concerns. Look forward to hearing back from you.
Best regards,
PetLabCo.®
FedEx delivered my package and the…
FedEx delivered my package and the delivery driver was very courteous.
30 de abril de 2026
Resposta da PetLab Co. - US
Hi Robert, thank you for this positive review. We love to hear that and this is the type of delivery experience we hope for all our customers. We're more than happy to help so please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.