Private Therapy Clinic Ltd. Opiniões 45

TrustScore: 3.5 em 5

3,6

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I have schizo-affective disorder and Hussain's treatment has given me grounding and helped me live less in the fantasy in my head. He is always friendly and super positive to talk to. My life has impr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Before taking my assessment with Dr. Alex Pavlovic I wasn't sure what to expect as i hadn't done anything like it before. He was very calming accommodating and allowed me to take my time. It was extr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dr Dinesh Kannan has helped me loads to understand about my adhd and has got me started on a course of treatment that’s really helping. The clinic are really good whenever I’ve got a problem or questi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

From start to finish my diagnosis and follow ups have been awful. I had a 30 minute diagnosis call with a psychiatrist which was a questionnaire for him to tell me I had two type ADHD. He then fol... Ver mais

Informações sobre a empresa

  1. Psiquiatra
  2. Psicólogo infantil
  3. Clínica de saúde mental
  4. Psicólogo
  5. Terapeuta

Escrito pela empresa

The Private Therapy Clinic is a specialist mental health practice offering ADHD assessments, autism and AuDHD assessments, and private psychiatry services for adults and children. Founded in 2011 by Clinical Director Dr Becky Spelman, we operate clinics across London, the wider UK, Ireland, and Dubai, with both in-person and online appointments available. Our ADHD assessments are conducted by experienced consultant psychiatrists and clinical psychologists, with detailed diagnostic reports provided following each assessment. We also offer comprehensive autism assessments and combined AuDHD assessments for individuals who may present with both conditions. Our psychiatry service covers medication management, diagnostic assessment, and ongoing psychiatric care across a wide range of conditions, including anxiety, depression, ADHD, OCD, bipolar disorder, and personality disorders. We work with both private and NHS-referred patients, including children and young people referred through the NHS Right to Choose pathway. We are committed to maintaining high clinical standards across all of our services, with all clinicians holding appropriate professional registrations. We also offer psychological therapy and counselling where appropriate, including CBT, EMDR, and psychodynamic approaches.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

45 opiniões

5 estrelas
4 estrelas
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1 estrela

Respondeu a 80% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - THEY PROMISE YOU THE WORLD, CHAGE THE EARTH AND THEN DON'T EVEN ABSWER THE PHONE ONE WHEN YOU NEED YOUR HELP - AVOID AT ALL COSTS!

7 de fevereiro de 2024
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logótipo da Private Therapy Clinic Ltd.

Resposta da Private Therapy Clinic Ltd.

Thank you for your feedback, and please accept our sincere apologies for the delayed response — we only recently became aware of this Trustpilot account.

We're truly sorry to hear about your experience. We understand how important it is to feel supported and accessible when you need help. Unfortunately, from your review, we're not sure exactly what went wrong, but we would really like to understand more and address any concerns you may have. Please feel free to contact us directly so we can look into this further.

Classificada 5 em 5 estrelas

Let down by the NHS

After being let down by the NHS for 3 years my daughter had to search for help from the private sector. Having suffered with undiagnosed ADHD without medication was terrible. As a father i seached to find the right clinic to help my daughter to a long road of treatment, i found The Private Therapy Clinic. Im so glad i chose them to help my daughter. The staff are helpful and very knowledgeable making the whole process effortless. My daughter was given the Psychiatrist, Dr. Daniela Herescu. A really amazing person after my daughters first consultation i saw the relief on her face, as a father it was a total relief. She was given the result we all knew. She is now having follow up appointments and prescribed medication. Very hopeful of her future. I can't thank The Private Therapy Clinic enough. Highly recommended.

3 de outubro de 2023
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Resposta da Private Therapy Clinic Ltd.

Dear Karl,

Firstly, please accept our apologies for the delay in responding to your review. We were unaware of this Trustpilot account until now and only just claimed it.

Thank you so much for sharing your experience with us. We're so pleased that we could be part of your daughter’s journey toward getting the help she needed. It’s incredibly rewarding to hear that Dr. Daniela and our team were able to provide the support and relief your family had been searching for.

We truly appreciate your kind words and recommendation, and we’re glad we could make the process easier for you. If there’s anything else we can do to help your daughter or your family in the future, please don’t hesitate to reach out.

Thank you once again for your trust in us.

Classificada 2 em 5 estrelas

There are probably better providers

I sought an ADHD diagnosis after reaching my wits end during 2021. From previous therapy with a different provider, I knew that ADHD was highly likely and so did my reading and decided I needed to know for sure whether I had this wiring, so that adjustments could be made going forward and I could reclaim some of my life after being undiagnosed for almost forty years.

The initial service was fast and the waiting list wasn't too bad; I was happy to wait as I knew there had been an explosion in people - particularly adult females - seeking diagnosis. Later on I experienced receptionists & assistants who weren't organised and lost things I'd sent in, which if you have ADHD you will know places considerable strain on you trying to figure out what and where and get around to sending it again. I felt the clinic lacked some professionalism in that respect.

I sent off lots of writing for the pre-assessment questionnaires and it proved enough for the psychiatrist to agree that I displayed symptoms and behaviours that were highly suggestive of ADHD.

When the time came to speak with the psychiatrist it was as though they weren't really familiar with my case, and hadn't had time to thoroughly read everything I had written. I wasn't asked for school/childhood evidence and instead provided this voluntarily, but it was never mentioned in talking. I had thought from my research that this was essential to diagnosis.

I knew that I wanted to try medication and that was easy enough to rearrange, but if you're not used to private healthcare you need to bear in mind that you only get one month's meds included in your fee, and every repeat prescription (which are short at first while you settle on a drug) cost £90, then you need to pay for medication at the pharmacy. For a non-stimulant it works out at around £50 per box, more for stimulants and higher doses. If, like me, you are so far gone in life in terms of undiagnosed ADHD knock-on effects that your finances are in tatters, you need to be prepared for this.

As part of the assessment there is no talking therapy included, and the psychiatrist doing the assessment doesn't have much time to get to know you. It's a stop gap to get support while you wait for the NHS and worth it if you want to confirmation, but don't expect the kind of help that you need - this will be up to you.

Overall I'm thankful to have my suspicions confirmed, to be able to advocate for myself more and learn how my brain works, and the reading that I've done on this had brought up the possibility that I might also be autistic, but I will pursue assistance with this elsewhere.

The report that I got for my GP at the end seemed rushed and contained several inaccuracies, and was essentially my pre-assessment writing regurgitated back to me with the pronouns changed to my name to make it third person. This was less than impressive.

Overall, as someone who's been lucky enough to have had really good private therapy before, I was disappointed with the service. However, I suppose it did what it said on the tin, albeit with much disorganisation.

21 de maio de 2022
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Resposta da Private Therapy Clinic Ltd.

Dear Kit,

Thank you for sharing your experience and for your honest feedback. We sincerely apologise for the delayed response — we only recently became aware of this account and have just claimed it.

We’re sorry to hear that some aspects of your assessment fell short of expectations. Since 2021, we’ve made several improvements, including establishing a dedicated Psychiatry department to streamline our administrative processes. You’re correct that the ADHD assessment fee covers only the assessment and report, which is standard. However, we do offer a range of talking therapies for those who would like ongoing support, including lower-cost options for those who may be struggling financially. We are sorry if this was not made clear at the time of your assessment.

We understand that medication costs can be challenging. While pharmacy pricing is outside our control, we’ve partnered with a supplier offering more competitive rates since 2022 and have kept our repeat prescription fee at £90 despite rising costs.

We appreciate your thoughtful feedback and are glad you found clarity in your diagnosis. Should you wish to discuss anything further, we’d be happy to assist.

Classificada 1 em 5 estrelas

Not even a booking and no explanation

Would give no stars if I could. I spoke on the phone and gave personal information as requested because I was told that I had to in order to get an appointment that would cost me one thousand five hundred pounds and in spite of being polite and sending information as requested I am now ignored completely and am in tears over their ignorance. it is exceptionally cruel of a team of psychologists to ignore someone who turned to them to speak to someone only to be ignored. AVOID these people at all costs. The least they could have done would be to make a polite phonecall to say that they couldn't accept the booking and explain why.

2 de novembro de 2021
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Resposta da Private Therapy Clinic Ltd.

Dear D Smith,

We are truly sorry for the delayed response and deeply regret the distress you experienced. We only recently became aware of this Trustpilot account and appreciate you sharing your concerns.

From the context of your review, it sounds like this may have been a medico-legal enquiry. In such cases, we reserve the right to decline bookings if we believe we may not be the best service to meet a client's needs. This is intended to ensure clients are not charged for services that may not support their specific case. However, we sincerely apologise if this was not clearly or compassionately communicated to you.

We have since made improvements to how we handle these situations and are committed to ensuring better communication moving forward. If you would like to share more details, we would be happy to look into this further.

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