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The Pure Gold Company Opiniões 

313
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My interest in gold started with a different broker, which I found to my disappointment, were a bit too pushy for my liking. I came across the The Pure Gold Company and made contact with Alfred Slad... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What a great company and what outstanding customer service I’ve received both with Nicholas Paul and Alex Kaye. They have been so helpful and nothing is too much trouble for them I would recommend... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

If you're thinking of investing in Gold or Silver, look no further. I've been dealing with Alfred....an extremely patient guy with zero pressure.....he didn't "sell" to me....he simply helped my "buy"... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We would like to express our sincere thanks to Tommy and Alex for the excellent service they provided to both buying and selling their information was invaluable for Terry and me. From start t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de investimentos
  2. também em
  3. Empresa comercial de ouro e prata
  4. Negociante de ouro
  5. Serviços de finanças alternativos

Sobre The Pure Gold Company

Escrito pela empresa

The Pure Gold Company exists to make investing in physical bullion as simple as possible.

Our team of brokers are here to help you to buy the right bullion at the right time for the right price. We offer free consultations so you can speak directly to professional brokers who will answer all of your gold and silver investment questions. Helping you to make the right choices so you don’t pay over the odds or miss an opportunity to purchase entirely tax-free.

We are LBMA members and only deal with LBMA member bullion suppliers and vaults, giving you that extra layer of confidence in where you bullion originates from, and how safely it is stored (if you choose secure storage instead of insured home delivery).

Importantly, we offer all of our clients a buy back guarantee. We know the providence of all the bullion we sell and hence are more than happy to buy it back when the time comes.

We are always competitively priced and our brokers love to speak about all things gold and silver, so why not give us a call if you are considering investing in physical bullion. And see for yourself why we are trusted by so many investors.

Our Buyback Guarantee

We buy back quickly, at a fair price

We buy back
We know the provenance of all the bullion we sell. So we are confident in buying it back.

At a fair price
You don’t have to sell your bullion back to us. If you do, you will find we are very competitive.

Without delay
If it’s time to sell then you don’t want to wait. We provide quick valuations and settlement.

Informações de contacto

Promotion box for The Pure Gold Company

Free Gold Bullion Investment Guide

You'll be a gold expert in no time! Includes tax-free investments...

4,8

Excelente

TrustScore: 5 em 5

313 opiniões

5 estrelas
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Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(313)

53 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Faultless Customer Service

As customer service goes The Pure Gold Company is faultless.
I have bought and sold through them and found the staff very easy to work with, as well as professional and efficient.
I wouldn't hesitate to recommend them.

16 de setembro de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Dear Garry,

Thank you for your glowing review! We're thrilled to hear that you found our customer service faultless and that your experiences with buying and selling through us were smooth and professional. Your recommendation means a lot to us, and we're always here to assist you in the future.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Really knowledgeable guy

Really knowledgeable guy. Answered all the questions I had in depth.

27 de agosto de 2024
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Resposta da The Pure Gold Company

Dear Alun,

Thank you for your feedback! We're delighted to hear that you found the service knowledgeable and that all your questions were answered in depth. We're always here to provide clarity and support whenever needed.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

I'm writing this review as I previously…

I'm writing this review as I previously wrote a bad review but turns out that I was completely wrong and worked myself up into a panic, I have been assured that my initial investment of £15k has no yielded a £2k profit (buying in 2021) and I can assure anyone reading this that I was wrong to slander this company and now barnaby has explained everything to me I couldn't be happier and am thinking about buying more gold from this company. Thank you for getting straight back to me and putting my mind at rest.

16 de setembro de 2024
Opinião espontânea
logótipo da The Pure Gold Company

Resposta da The Pure Gold Company

Dear Nahida,

Thank you for taking the time to share your updated experience. We're glad that Barnaby could clarify things and put your mind at ease. It's great to hear that your investment has indeed yielded positive results, and we truly appreciate your openness in revisiting your initial review. We look forward to assisting you with any future investments, and we're always here to provide support whenever needed.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Barnaby was very good at explaing…

Barnaby was very good at explaining everything. I wanted to put my private pension into gold and he helped set all that up. Hopefully i am now long term protected with gold bars rather than with my previous pension company investing my money in stock market.

31 de julho de 2024
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Resposta da The Pure Gold Company

Dear Kevin,

Thank you for sharing your experience! We’re glad to hear that Barnaby was able to provide clear explanations and assist with converting your private pension into gold. We’re hopeful that this new arrangement will offer you the long-term protection you're seeking. If you have any further questions or need assistance in the future, we're here to help.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Efficient / friendly / did not feel…Time well spent.

Efficient / friendly / did not feel rushed, (this was important to me) options etc allwell explained. Plenty of thinking time perfect . Thank You.

12 de julho de 2024
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Resposta da The Pure Gold Company

Dear Dianne,

Thank you for your lovely feedback! We're glad to hear that you found our service efficient, friendly, and unhurried. We believe in giving our clients the time and clarity they need, and we're happy to know it was the perfect experience for you.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Easy process

It was a really easy and understandable experience. I'm a complete novice and I was walked through the whole process with respect and understanding. All my many questions were answered and everything was really understandable. Will definately go back to them in the future. Thank you so much.

15 de julho de 2024
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Resposta da The Pure Gold Company

Dear Alexandra,

Thank you for your wonderful review! We're so pleased to hear that you found the process easy and understandable, especially as a novice. It's great to know that all your questions were answered with respect and clarity. We look forward to assisting you again in the future!

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

No hard sell and plenty of advice when investing in Gold.

Communication was excellent and appointment time kept when discussing my investment. All my questions were answered and options explained clearly to me.
Obviously investments can go up or down but I feel I made the right choice in choosing this company.

1 de agosto de 2024
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Resposta da The Pure Gold Company

Dear Andrew,

Thank you for your feedback! We're glad to hear that the communication was excellent and that your appointment ran smoothly. It's great to know that all your questions were answered clearly, and that you feel confident in choosing us for your investment. We're here to support you every step of the way.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

My first foray into precious metals

My first foray into precious metals as a saving/ investment product. Relaxed and professional discussion about best choices with no pressure. After I had made my decision continued discussion about possible future investment strategy for me - again no pressure.
Given the current political and economic climate in the U.K. and the west generally I am very happy with my decision.

30 de julho de 2024
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Resposta da The Pure Gold Company

Dear Colin,

Thank you for sharing your experience! We're thrilled that your first venture into precious metals was a positive one. It's great to hear that our discussions were relaxed and professional, with no pressure, and that you're happy with your decision given the current climate. We're always here to assist you with any future strategies.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Bying for the first times.

As .myself being a novice at buying Gold was given very good advice and always felt that professional people were putting me in the correct path. Very pleased with the staff that were helpful to me.

11 de setembro de 2024
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Resposta da The Pure Gold Company

Dear Henry,

Thank you for your kind feedback! We're delighted to hear that you felt guided in the right direction and that our team provided you with helpful and professional guidance. We're always here to support you, and it's wonderful to know you're pleased with your experience.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Fantastic experience investing with…

Fantastic experience investing with them. No hard sell, lots of facts and insights, willing to invest the time and explain. Nicholas was knowledgeable and patient as this was the first time I had invested. Have already recommended to others.

24 de julho de 2024
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Resposta da The Pure Gold Company

Dear Andrew,

Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience investing with us. It's great to know that Nicholas was knowledgeable, patient, and able to guide you through your first investment. We truly appreciate your recommendation to others and look forward to assisting you again in the future.

Best wishes,
The Pure Gold Company

Classificada 1 em 5 estrelas

easy to buy, but.......

easy to buy, excellent service. I felt really nice until the gold price have been climbing for a year and I decide to sell....... then you know this is not what you thought.

10 de setembro de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Dear Ms Cheung,

We are glad you found our service excellent but we are obviously disappointed that, having decided to sell your gold after just a year, the returns you were expecting were less than you thought.

Unfortunately, there are costs involved in buying and selling physical gold, just as there are with say a house or other physical investment. That’s why we always recommend holding onto gold for the longer-term if investment performance is your main motivation rather than wealth protection.

We do our best to keep costs to a minimum, hence ours being one of the most competitive suppliers in the market. But a year typically isn’t enough time to expect a rise in the gold price to cover these costs and realise an immediate profit.

As you know, we are in contact with you and are seeing what we can do to make things better for you, as we don’t like to see any customers disappointed with their outcome.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Excellent service from all the staff…

Excellent service from all the staff over the years of buying and selling really helpful and honest that means a lot many thanks to everyone in Pure Gold Group

3 de junho de 2024
Opinião espontânea
logótipo da The Pure Gold Company

Resposta da The Pure Gold Company

Dear Ken,

Thank you for your kind words and continued trust over the years! We’re thrilled to hear that our team has consistently provided helpful and honest service.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Lucy C helped me with my first purchase…

Lucy C helped me with my first purchase of gold with great patience and understanding,no pushing,no pressure,just gave very good advice.Altogether a very satisfying experience

20 de junho de 2024
logótipo da The Pure Gold Company

Resposta da The Pure Gold Company

Hi Mr Robbins,

Thank you for your 5 star review! We are glad that Lucy's service has met all your expectations. We look forward to continuing that service in the future for you!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Happy with service

Alex has been very helpful and informative and has answered all my queries. I am very satisfied with Alex and The Pure Gold Company despite initial concerns regarding investing with a company over the phone.

24 de junho de 2024
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Resposta da The Pure Gold Company

Dear Sharon,

Thank you for your thoughtful feedback! We're delighted to hear that Alex was able to address all your queries and provide you with the information you needed. We understand that investing over the phone can raise concerns, so we're especially glad that we could earn your trust and satisfaction.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Good organisation

Good organisation. Made the process easy

1 de julho de 2024
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Resposta da The Pure Gold Company

Hi Karen,

Thank you for your 5 star review! We are glad you found the process efficient and easy. We look forward to assisting you in the future!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Honest

Honest, Informative and appropriate information provided in a personable manner.

1 de agosto de 2024
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Resposta da The Pure Gold Company

Dear Collin,

Thank you for your kind review! We're pleased that you found our information honest, informative, and delivered in a personable manner. Providing you with the best service is our top priority.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

Good advice and follow-up from Pure Gold Co

Good advice and follow-up. Thank you Pure Gold Company

8 de agosto de 2024
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Resposta da The Pure Gold Company

Dear Sarah,

Thank you for your feedback! We're glad to hear that our advice and follow-up met your expectations. We’re always here to support you in your journey.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

A company to trust

Discreet, well managed and very helpful to a new client

22 de agosto de 2024
logótipo da The Pure Gold Company

Resposta da The Pure Gold Company

Hello,

Thank you for your kind words! We're delighted to hear that you found our service discreet, well-managed, and helpful as a new client. We strive to provide a seamless experience for all our clients, and it's great to know we met your expectations.

Best wishes,
The Pure Gold Company

Classificada 5 em 5 estrelas

The place to go to buy gold and silver

The Pure Gold Company make buying gold and silver a straightforward and enjoyable experience. Their advisers are knowledgeable, friendly and courteous and you never feel pressured to make a decision on the spot. Instead, you are free to think about it and come back when you are ready to buy or buy some more. I have bought on two occasions in March and July, respectively, and fully expect to do so again in the foreseeable future.

4 de março de 2024
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Resposta da The Pure Gold Company

Dear Stephen,

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with The Pure Gold Company has been straightforward and enjoyable. Our team takes great pride in providing knowledgeable, friendly, and pressure-free service, so it's rewarding to know that this approach has resonated with you.

We’re delighted to have assisted you with your purchases in March and July, and we look forward to helping you again in the future whenever you're ready to invest further.

Thank you once again for your kind words and for choosing The Pure Gold Company.

Kind regards,
The Pure Gold Company

Classificada 5 em 5 estrelas

An excellent company to deal with in matters of Gold

I was impressed with Lucy Colegrave who was my contact name She was brilliant at explaining everything very patient kind and understanding and also very knowledgeable I think without her guidance and support I may not have gone through with it so 10 out of 10 for her
The back office staff were also very helpful supportive and understanding so I would recommend you all to my friends Thank you 👍

17 de julho de 2024
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Resposta da The Pure Gold Company

Dear Michael,

Thank you so much for your fantastic review! We’re delighted to hear that Lucy made such a positive impact on your experience with us. Her patience, kindness, and expertise are qualities we’re very proud of, and it’s wonderful to know that her support was instrumental in your decision to move forward.

We’re also pleased that you found our back office staff helpful and understanding. It’s our goal to provide a seamless and supportive experience from start to finish, and your feedback confirms that we’re achieving that.

Thank you for recommending us to your friends and for your kind words. If you or anyone you know needs further assistance, please don’t hesitate to reach out.

Best regards,
The Pure Gold Company

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