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The Pure Gold Company Opiniões 

313
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My interest in gold started with a different broker, which I found to my disappointment, were a bit too pushy for my liking. I came across the The Pure Gold Company and made contact with Alfred Slad... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What a great company and what outstanding customer service I’ve received both with Nicholas Paul and Alex Kaye. They have been so helpful and nothing is too much trouble for them I would recommend... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

If you're thinking of investing in Gold or Silver, look no further. I've been dealing with Alfred....an extremely patient guy with zero pressure.....he didn't "sell" to me....he simply helped my "buy"... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We would like to express our sincere thanks to Tommy and Alex for the excellent service they provided to both buying and selling their information was invaluable for Terry and me. From start t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de investimentos
  2. também em
  3. Empresa comercial de ouro e prata
  4. Negociante de ouro
  5. Serviços de finanças alternativos

Sobre The Pure Gold Company

Escrito pela empresa

The Pure Gold Company exists to make investing in physical bullion as simple as possible.

Our team of brokers are here to help you to buy the right bullion at the right time for the right price. We offer free consultations so you can speak directly to professional brokers who will answer all of your gold and silver investment questions. Helping you to make the right choices so you don’t pay over the odds or miss an opportunity to purchase entirely tax-free.

We are LBMA members and only deal with LBMA member bullion suppliers and vaults, giving you that extra layer of confidence in where you bullion originates from, and how safely it is stored (if you choose secure storage instead of insured home delivery).

Importantly, we offer all of our clients a buy back guarantee. We know the providence of all the bullion we sell and hence are more than happy to buy it back when the time comes.

We are always competitively priced and our brokers love to speak about all things gold and silver, so why not give us a call if you are considering investing in physical bullion. And see for yourself why we are trusted by so many investors.

Our Buyback Guarantee

We buy back quickly, at a fair price

We buy back
We know the provenance of all the bullion we sell. So we are confident in buying it back.

At a fair price
You don’t have to sell your bullion back to us. If you do, you will find we are very competitive.

Without delay
If it’s time to sell then you don’t want to wait. We provide quick valuations and settlement.

Informações de contacto

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Free Gold Bullion Investment Guide

You'll be a gold expert in no time! Includes tax-free investments...

4,8

Excelente

TrustScore: 5 em 5

313 opiniões

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4,8

Todas as opiniões

(313)

53 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

New investor

As a new investor I was grateful for the patience of every person I dealt with, particularly Nicholas who guided me through each step.
Very speedy response to my (many) questions. Low pressure to buy, good advice when I was ready.

1 de março de 2024
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Resposta da The Pure Gold Company

Hi Christopher,

Thank you for your 5 star feedback - we shall let Nicholas know!

We are glad that our consultative and informative process was helpful and answered any questions you had. We are here to help, so we are glad its received that way.

Best wishes,
The Pure Gold Company

Classificada 1 em 5 estrelas

Avoid! Insist on full transparency about buy back prices before investing!

Avoid! I could write a thesis on The Pure Gold Company and my disappointment, disdain and dissatisfaction with them, but I shall refrain. Suffice to say, I am extremely suspicious about the copious, apparently glowing reviews! No Company gets repeated 5 star scores, does it?! Yes, they were competent at selling me gold. However, beware of their alarmingly opaque buy back prices! Has anyone really made a profit with them? I very much doubt it! The real "sting" is that their much plugged gold coins' prices are not tracked to the gold spot price, so there is no way to know one's investment's value.

I took my money out when I sussed they were more than a little dubious, and have invested elsewhere. Somewhere transparent about fees. This was precipitated by my desire to liquidate around 25% of my investment. When I enquired about doing this, I was advised "Ah, there are a lot of sellers at the moment, so the price is low". This spiel rang huge alarm bells, as Gold was performing relatively well at the time. I was also suspicious about their repeated assertion that Gold must be held for 2 to 3 years, rising to 5 years in some conversations. Unless I am missing something, investments can rise in any time frame!

With the further uptick in Gold's price in April, I am extremely pleased that I have moved my investment to another Gold dealer. There are reputable Gold dealers out there, I simply regret not doing my due diligence, thoroughly, prior to investing with The Pure Gold Company.

I should also add that their storage prices are exorbitant! One of their main competitors (who I now have invested with) charge a fraction of the price.

Once again, avoid!

**UPDATE 22/8/2025**
I would urge prospective Investors/Investors to follow this Company for alerts via the Companies House website. I have done since my unfortunate experience with The Pure Gold Company. Today I received an alert advising "First Gazette notice for compulsory strike off". Full explanation of what this means can easily be found on Google, and its not good.

18 de maio de 2024
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Resposta da The Pure Gold Company

Thank you for taking the time to share your feedback. We genuinely value all input from our customers as it helps us improve our services.

We’re sorry you didn’t get the result you were looking for when you sold your gold 7 months ago.

However, it is worth noting that your portfolio ended up being worth considerably more than you paid for it just 5 months after you sold and less than 20 months after your purchase. At the time of your sale we were transparent about the fact that gold is not typically sold within the timeframe you chose, and we were confident that holding onto it would yield the desired results. While this has proven true, we understand you needed to liquidate short term in order to switch to a different asset class.

We regret that your experience did not meet the high standards we strive to provide for our clients.

Best Wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Clear, prompt and precise communication

Nicolas was very knowledgeable and was able to answer all the questions I had when I was considering an investment. After a couple of conversations I was well informed about how the process of buying and storing gold/silver worked, charges involved, capital gains etc. End to end, an excellent experience.

26 de janeiro de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you Harry, for your 5 star review! Since we are a consultative service, it is very important that our clients feel well informed and comfortable with every step of the process, so its great to hear this feedback.

We look forward to being of service to you in the future!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

I found them yo be informative and not…

I found them yo be informative and not pushy. Good guidawiyh a personal approach.

17 de maio de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you Ethan, we pride ourselves in being a well measured investment company, here to help and offer guidance. Our personal approach is what makes us unique. Thank you for leaving a lovely review.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

A smooth experience from start to…

A smooth experience from start to finish,
I dealt with Barnaby and Molly, two very pleasant and knowledgeable people that guided me through the best possible way to invest my money in gold. Thanks guys.

10 de março de 2024
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Resposta da The Pure Gold Company

Thank you Robbie!

Being a consultative, yet efficient service is very important. We are thrilled to hear that our broker's knowledge on the markets has been of service to you. We will feedback your kind review to Barnaby and Molly.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

The coins were in real good condition…

The coins were in real good condition considering how old they was!I can now see why gold holds value. At pure gold company all of the team are extremely helpful and Professional, so I’m glad I choose them to.
If I ever buy gold again most likely it would be with pure gold company.

9 de maio de 2024
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Resposta da The Pure Gold Company

Thank you Aristotelis!

We only sell good quality coins and bars, to ensure that our clients are happy with all our products. I am glad to hear you feel this way too!

We look forward to being of service to you in the future.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

This could just be the best investment you'll ever make!

Having experience of both online, arms length, gold investment and the personal touch provided by Barny and Molly, I can thoroughly recommend The Pure Gold Company.

Whether you are a new investor in Precious Metals or an old hand, they will guide you through the simple process of attaining wealth security through their products and services.

This could just be the most timely investment you'll ever make!

7 de maio de 2024
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Resposta da The Pure Gold Company

What a wonderful review Chris - thank you!

Barnaby and Molly will be thrilled to hear you enjoyed their personal approach. We pride ourselves in being able to provide a consultative approach to both first time investors, but also those who know the market well.

We look forward to further conversations with you Chris.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Highly recommended for first time investors

Informative and great expertise, taking time to support me making well informed decisions.

Additional compliments to Nicholas Paul who's been great to work with

27 de abril de 2024
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Resposta da The Pure Gold Company

Hi James,

Thank you very much for the beaming review! We are glad you are finding our consultative service informative, as well as supportive. We shall pass on your compliments to Nicholas!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Dan & the team at Pure Gold make…

Dan & the team at Pure Gold make investing a pleasure with a great follow up service.

19 de abril de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Hi Kevin,

We are glad that you found investing with us a pleasure, we look forward to doing further business with you!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Can Trust The Pure Gold Co.

All the information they give you is all up front.
Nothing is held back, and the transaction went very smoothly ?
Mainly due to excellent work from Daniel.
So pleased I purchased Gold with them + the buy back,
which gives you piece of mind. T U. T.P.G. co.

6 de dezembro de 2023
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Resposta da The Pure Gold Company

Hi Dave,

Daniel and the rest of the team are thrilled to hear that you are pleased with the service! Thank you for leaving such a great review.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Excellent Service

There were two main reasons I purchased through the Pure Gold Company. They took the time to explain the gold & silver markets, and to give guidance on what the best options were for me.
They also have a guaranteed buy back which is great if you need to liquidate quickly.
Can’t fault the service so far!

29 de dezembro de 2023
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Resposta da The Pure Gold Company

Thank you Sharon for this review! We are glad that you enjoyed the guidance provided about the current gold and silver markets and the more consultative approach we provide. Our buy back guarantee is very popular amongst our clients as it offers them peace of mind, that in need of liquidating, with us its an instant possibility.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

I am always very nervous trusting…

I am always very nervous trusting someone to take care of my financial investments; especially when we live in a world of upheaval and future uncertainty. I struggle with jargon, weird acronyms and new tech gadgetry. Pure Gold respect any misgivings that you have. They explain and talk to you in plain language. They respect who you are as a person. They have their fingers on the pulse of change, crisis and developments. I think they are the most trustworthy financial company I have yet encountered. They have no qualms about proving who they are and satisfy any doubts that you may have. I checked them out to find out any flaws they may have. I found none. I would recommend them first and last to friends and family.

4 de abril de 2024
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Resposta da The Pure Gold Company

Hi James,

What a great review - thank you! We always enjoy speaking with clients on the current financial situation, and giving our guidance on whats currently going on in the markets. We aim to make sure that all of our clients feel completely comfortable with investing with us, and completely understand everything that we are discussing, so we are glad to hear that this is noticed! Thanks again for a great review James, we look forward to doing business with you again in the future!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Helpful and friendly advise

Helpful and friendly advise , easy transaction.
My only regret was I wish I had known about The Pure Gold Company beforehand.
Great service, would highly recommend them.

15 de dezembro de 2023
Opinião espontânea
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Resposta da The Pure Gold Company

Hi Jon,

Thank you very much for your 5 star review! We always aim to provide friendly, helpful and efficient service, especially since we are known for our consultative approach. We look forward to doing further business with you!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Fabulous experience with this company

Fabulous experience with this company. Extremely helpful and informative. Will answer any questions you've got without judgement and with your best interest at heart. Best customer service I have experienced in a long time if ever.

15 de abril de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you Helen for your beaming review!

Its a great compliment that you feel its the best customer service you have possibly ever experienced, we are super proud of this. We shall remain informative and helpful!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Best gold company in uk.

I phoned TPGC yesterday 04/04/24, from the moment I contacted them until I had finished all I can say I was treated with courtesy and respect, Alfie who took my call was very compassionate and very helpful as I explained I wasn't tech savvy, ,they couldn't have been more helpful had they tried plus there was know holding on phones for ten mins or more like a lot of company's. I'm very happy I chose TPGC, and greatful all round for their helpful and cheery attitude. This I a great company with professional individuals who were more than happy to help me out, genuinely I'm very impressed and look forward to doing more work with them. Thanks once again to Alfie and the rest of the staff.

4 de abril de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you Patrick for such a great review! We are so glad that you have enjoyed all your interactions with our staff and that they have been as helpful as possible. Being a consultative investment company, this kind of feedback is great to hear! We will be sure to share your kind words with the team.


We look forward to any further business we do with you!


Best wishes,

The Pure Gold Company

Classificada 1 em 5 estrelas

Don’t use this firmIt took me a fortnight to receive my…

It took me a fortnight to receive my money on the sale of my investments. For the first week I was stonewalled by phone and email. I will never invest with this firm again.

10 de março de 2024
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Resposta da The Pure Gold Company

Dear Patricia,

Thank you for taking the time to share your feedback. We genuinely value all input from our customers as it helps us improve our services. We would like to extend our sincerest apologies for any inconvenience caused by the delay in your payment.

Upon reviewing your situation, we understand that the delay on this occasion stemmed from multiple factors, which we understand may have been frustrating for you. Initially, there were challenges in verifying your details because the information you provided did not match the records we had on file. Furthermore, the payment was halted due to a request for additional compliance checks mandated by our banking partner, a process that, as you can appreciate, is beyond our control. Subsequently, you provided us with a different set of bank details, which we sought to verify in order to process the payment, in accordance with AML regulations and our internal compliance policies. We understand that complying with these checks might have been cumbersome, however, we have strict security verification procedures in place and can only apologise for any frustration this may have caused.

We genuinely appreciate your patience and understanding throughout this process. Ensuring compliance and security is paramount to us and essential given our nature of business, however, it can occasionally lead to delays that are beyond our immediate control. Rest assured; we are continuously working to streamline our processes to minimise such occurrences in the future.

If there are any further concerns or queries, you'd like to address, please feel free to reach out to us directly. Your satisfaction is our priority, and we're committed to resolving any outstanding issues promptly.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Very satisfied

Very satisfied  professional . first time dealing with gold after dealing on markets ect so a little worried but my fears were put to rest .a great experience very prompt on delivery a great team helpful and friendly thanks Molly and team.

8 de novembro de 2023
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Resposta da The Pure Gold Company

We are thrilled to hear that you are satisfied with the service and that we were able to make you feel comfortable as a first time gold investor. We will pass on the kind words to the rest of the team. Thank you!

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

The Best

I have dealt with The Pure Gold Company on a few occasions now, both with Josh and Alex and cannot speak highly enough of them. Professional and knowledgeable they have gone out of their way to accommodate my needs. I have no hesitation in recommending them to gold buffs and beginners alike. Thanks guys.

13 de março de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you for your 5 star review Robert! We really appreciate your comments on how their service has helped you feel comfortable with making a first time purchase in this industry, that is really important to us.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

A thoroughly professional company. I never felt under any pressure.

After discussing my concerns about the global economy with my financial advisor, I was keen to move my retirement portfolio away from counter party risk. I had read reviews about The Pure Gold Company and, after doing my own due diligence I decided to take the plunge. I was introduced to my broker, Nicholas Paul who has been thoroughly professional throughout. Patiently explaining all the options and charges, and ensuring that I understood everything before proceeding. I've also had a delightful follow up conversation today with Molly Chappell, who was keen to make sure I was happy with everything. I have no hesitation in recommending the Pure Gold Company to anyone who is looking to protect their wealth in these uncertain times.

12 de março de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Thank you for a marvelous review Nigel, this is great to hear! Nicholas and Molly are delighted to hear that you enjoyed your experience with them - making sure our clients feel comfortable and understand their investments is a top priority.

Best wishes,

The Pure Gold Company

Classificada 5 em 5 estrelas

Molly - Professional and Courteous.

This afternoon i had the pleasure of speaking to Molly. She was an informative yet personable and friendly woman who shared with me her take on current events in the uncertain and complex world of finance. Molly made sure I was up to date with everything. All in all, your company should be proud to have such a glowing representative. I eagerly await our call in the coming week. 😁👍

12 de março de 2024
Opinião espontânea
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Resposta da The Pure Gold Company

Hi Memphis,

Thank you very much for your beaming review about Molly! We will share this with our team. We love hearing that clients find our service informative, but also friendly. We look forward to future conversations with you!

Best wishes,

The Pure Gold Company

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