The Rug Company Opiniões 

My Experience was at their NYC Showroom (200 Lexington Ave, Suite 1515, New York, NY).

Unethical practices by showroom staff. On Monday, June 22nd, I was dispatched to 200 Lexington Ave showroom to fulfill a contracted shift booked through Instawork. Upon arrival, the on-site contact, Maria, looked at me, gestured toward me and immediately stated, 'You cannot do this job, look at you.' Based entirely on a split-second visual assessment of my slim frame and gender, she assumed I was incapable of performing the work. She did not ask me if I could do it, she did not test my physical capabilities, and did not give me an opportunity to try. I respected her decision and I immediately left the premises.

Following my departure, the showroom reported me to Instawork as 'unprofessional' for allegedly booking a gig I knew I could not perform. Neither Maria nor Joanna has physical proof of my capacity, nor do they have a factual basis to claim what I knew. Because of this unverified report, my account has been restricted for almost two weeks, directly preventing me from securing employment and causing immediate financial harm.

On Tuesday, June 30th, I returned to the showroom in person to find out what happened, believing the flag was an administrative mistake or a case of mistaken identity involving another worker sent by Instawork. To my surprise, Maria confirmed it was intentional, stating, 'Well, you booked the gig knowing you couldn’t do it and we were going to be charged for canceling last minute". Maria then admitted that the issue was purely about the physical aspect of the gig, yet she refused to remove the false 'unprofessional' tag because doing so means the showroom will be charged the platform's $179 last-minute cancellation fee.

It is disappointing when employees fail to recognize that their decisions reflect on the company they represent. What may seem like a single inconsequential decision to an individual employee can have far-reaching consequences for the reputation of a company that has spent years building its name.

A company's reputation is no longer defined solely by its products, but also by integrity and professionalism of the people who represent it. In an era where every interaction and action can be documented and shared, those values matter more than ever.

My mum and dad ordered from this company ,rug came didn’t look how looked on website looked like a cheap vinyl rug ,was sent back by Royal Mail straight away ,the the rug company emailed to say they rug was sent back dirty and not in packaging,the photo I’ve seen they sent there was nothing wrong with rug was all neatly roll and return sticker on ,not dirty they just don’t want to refund ,so won’t be ordering from them again,And don’t recommend anything one else does .

So I had ordered a Blue Mohair rug from them back in January. I let the CS agent know that I was on a tight deadline and she was very understanding and assured me I'd get the rug in time. I got a rug at the last minute but it was the wrong rug. I provided incontrovertible evidence that the rug they sent me was wrong, but while they initially were being helpful with a return, the ended up ceasing all communication and telling me to dispute it with PayPal. I did exactly that and I eventually got an offer from them via PayPal to return the rug I was sent to receive the refund. They wouldn't send me a label, they expected me to pay to ship a 140lb rug. I did exactly that and it was delivered and signed by them at their warehouse almost a month ago, and they refused to follow through with the refund. Not only are these folks incompetent with absolute trash customer service, they also liars. Do yourself a favor and avoid this store at all costs.

Our rug came shortly after our order - faster than we anticipated. It was delivered safely in a very securely wrapped package. We are very pleased with the rug quality, design and colour - they all matched the picture online. The online reviewing, ordering and payment processes were all pretty straightforward and hassle-free. All in all, a pleasant and smooth purchasing experience. We will always come to The Rug Company for future purchases and will definitely recommend the company to friends and family. Well done!

We were very impressed with the professional help offered prior to purchase and the speed with which we received our rug. This is now the fourth rug we have purchased from this company and we have been delighted with all of them. Many thanks to the team at The Rug Company.

Excellent product, excellent service. The whole experience has been professional and fast.

I’m delighted with my new rug, which I was fortunate to buy at sale price. Very quick delivery, the rug was packaged perfectly well. The Haze rug is beautiful. Incredibly soft, warm and fabulous to walk on!

Josh did a fantastic job. He did a wonderful job walking us through all the rugs and different types of fibers. He is truly an expert and his knowledge made us feel comfortable.

Helpful, responsive

Great service and exquisite detail and beautiful material. I purchased the Vivienne Westwood Prince Charming cushion and the scribble orb.

Excellent customer service and Jake always shared updates on my order. The rug that I ordered even arrived sooner than expected. The delivery team also arrived on time and they were very helpful. Happy with what I ordered and will definitely go back for them should I need an extra rug!

I ordered the Wizlet Plain Wool rug. The rug is well made and soft to walk on. I am very happy I purchased from the Rug Company and will definitely buy more rugs from them. I really appreciated the customer service as well. They were able to coordinate holding my rug at the UPS location after it had already shipped.

The rating is about UPS, the forwarder that you selected. It is the 4th consecutive day that my parcel is declared "out for delivery" just to be degraded to a "on the way" which really means "not for today and maybe sometime in the future". At this point, I am still waiting for the parcel

Thank you for your reaction; unfortunately the cycle continues; I now noticed that the street number of my address, while correct in the order confirmation by the rug company, got modified in the UPS system: the correct number is 5 (five) NOT 6 (six) Rue de l'Abreuvoir

Delivery was prompt and helpful. Rug is wonderful, just what we wanted and met all our expectations on colour and quality.

Easy to order as a real person answers the phone and was accommodating in changing time of delivery. Two super helpful delivery men who went above and beyond in positioning the new rug and then repositioning the old one. Highly recommended company.

Ordering and delivery were excellent. We are very pleased with the wall hanging. Several of the beads keeping the bottom bobbles in place have come away leaving the bobbles loose to fall off - we will have to secure them ourselves.

Excellent and quick response to online order - flexible approach to delivery (agreed a specific date and time) - friendly installer arrived with carpet and laid it quickly and efficiently. Rug looks great too - and a bargain in the Rug Company’s recent sale!

Excellent service. Personal email correspondence around delivery accommodating our dates. Beautiful rug.

Team was very helpful and accommodating to my special delivery requests. Wonderful service to make my dream purchase happen.

The Rug Company’s customer service is excellent. Prompt delivery of a wonderful cushion beautifully packaged. The Tilt cushion is amazing in quality and design. This is the second I have purchased.