Sale Lab Opiniões 533

Resposta da Sale Lab

20/06/2025

Thank you so much for your kind words and for being a returning customer!

We’re really happy to hear that you’ve been pleased with your purchases and found some great deals, especially when shopping for gifts! 🎁

It’s also great to know the return process was smooth and quick for you, we work hard to make things as hassle-free as possible.

Thanks again for your support, and we look forward to having you shop with us again soon!

Resposta da Sale Lab

20/06/2025

Thank you for your review. We’re sorry to hear of your disappointment and appreciate the opportunity to clarify the situation.

Firstly, your order was placed via Secret Sales, who initially informed you that the item was out of stock. However, as you've since been informed, Sale Lab — the seller — confirmed that the order was cancelled due to a genuine pricing error.

We understand this was frustrating, but it's important to clarify a few key points:

No binding contract was formed. The confirmation email you received is an acknowledgment of your order, but as clearly outlined in Secret Sales’ Terms and Conditions (which you agreed to at checkout), it does not constitute a binding contract in cases where a pricing error has occurred.

UK consumer law allows a seller to cancel an order in the case of a genuine and obvious pricing mistake — even if an order confirmation was issued. In this instance, the item was listed at approximately one-quarter the price of other Balenciaga trainers on the platform (typically listed at £500+), and significantly below the brand’s usual market value (often around £800). This made the pricing error evident and material.

We are not in a position to offer the item at the incorrect price, and the order has already been fully refunded. No funds are owed, and we will not be able to reimburse any future purchases made elsewhere.

We understand this may not be the outcome you had hoped for, but we believe it’s important to remain transparent. We hope this helps clarify the matter.

Kind regards,
Sale Lab Support Team

Resposta da Sale Lab

20/06/2025

Thank you for your feedback, and we're really sorry for the mix-up with your order.

Unfortunately, there was an issue with how the sizing was displayed online at the time you placed your order. This has since been corrected to prevent future confusion. We completely understand how frustrating this must have been and appreciate you bringing it to our attention.

We're glad to hear your item arrived quickly, and we’re working to ensure our stock and listing information stays accurate going forward.

As a gesture of good will we have emailed over a discount code for you to use with us.

Thanks again for your patience and for giving us the chance to improve

Resposta da Sale Lab

16/06/2025

Hi Mr. Rafiq,

We’re truly sorry for the frustration caused and appreciate you taking the time to leave a review, even though we regret that your experience wasn’t a positive one.

To clarify, the issue arose due to a temporary glitch on our website, which incorrectly listed the brand as Hackett instead of Duchamp. When our warehouse team went to pick the item, they discovered the discrepancy. We contacted you immediately to explain the situation and offered three clear options: proceed with the correct item at a revised price, choose an alternative, or cancel the order for a full refund. You chose to cancel, and we processed the refund right away.

While we always action refunds promptly, the time it takes to appear in your bank account depends on your bank’s processing time — something we, unfortunately, cannot control. Like many businesses, we take payment at the time of order to confirm availability and ensure the customer has sufficient funds. This is a standard practice and is not intended to disadvantage anyone.

Throughout, we responded quickly to your queries and did everything we could to provide transparency and resolution. We are genuinely sorry for any distress this caused, especially given your personal circumstances, and we regret that we weren’t able to turn the situation around for you.

We wish you all the best.

Resposta da Sale Lab

12/06/2025

Hey! Thanks so much for the amazing review 🙌 We're buzzing to hear you’re loving the Stone Island collection (and the prices 🔥). We work hard to bring top-tier gear at unbeatable value, so it means a lot to hear it’s appreciated. Glad the packaging and fast delivery hit the mark too. You’re an absolute star for the support!

Big respect,
The Sale Lab Legends Team 🖤

Resposta da Sale Lab

9/06/2025

Thank you for the lovely review! We're so glad you found the items beautiful and that they arrived quickly. We truly appreciate your support and hope to see you again soon!

Resposta da Sale Lab

9/06/2025

Thank you so much for your kind words! We're thrilled to hear that you were pleased with the fast delivery and the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Resposta da Sale Lab

6/06/2025

Thank you so much for your kind words! We're really glad to hear that you had a positive experience with both our pricing and our customer service team. It means a lot to us that we could help you out, and we're delighted to know you'll be shopping with us again in the future.

Your support is truly appreciated!

Resposta da Sale Lab

3/06/2025

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us and that we've earned your trust. It's fantastic to know you've been happy with the quality, pricing, and service across multiple orders. We truly appreciate your continued support and look forward to serving you again soon!

Resposta da Sale Lab

3/06/2025

Thank you for your great feedback! We're glad to hear you’re happy with our genuine products, competitive prices, and speedy delivery. It’s also great to know the returns process was smooth for you. We appreciate your support and hope to serve you again soon!

Resposta da Sale Lab

3/06/2025

Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and had a positive experience with our customer service team. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your support!

Resposta da Sale Lab

3/06/2025

Thank you for your feedback, and we're truly sorry to hear that the item didn’t meet your expectations regarding sizing.

We understand how frustrating it can be when sizing isn’t as expected. While we do our best to describe each item accurately, fit can vary from brand to brand and everyone’s perception of “oversized” can be different. That’s why we’re always happy to provide exact measurements upon request, and we also recommend checking the brand’s official size chart for the most accurate guidance.

We can see that you reached out to our customer service team about an exchange, and we’re really sorry that the medium was out of stock at the time. You’re absolutely welcome to return the item for a full refund, and we’ll make sure to process that promptly once received.

We appreciate your feedback and will take it on board as we continue to improve the shopping experience.

Resposta da Sale Lab

29/05/2025

Thank you so much for your honest and detailed review! We're really glad to hear that your experience exceeded expectations. We understand the initial hesitation, especially when it comes to price, so it’s great to know we were able to earn your trust.

We’re all about offering genuine pieces without the high price, and it’s awesome to hear you’ll be shopping with us again. Thanks for giving us a shot and for calling out the difference!

Resposta da Sale Lab

27/05/2025

Wow—thank you so much for the amazing review! We're absolutely thrilled to hear you're loving the products, prices, and our customer care. It means the world to us to be your new obsession! We truly appreciate your recommendation and support.

Resposta da Sale Lab

27/05/2025

Thanks so much for the kind words! We're thrilled you’re enjoying the site and the great deals. We can’t wait to have you back for your next purchase!

Resposta da Sale Lab

27/05/2025

Wow—thank you! We're honoured to be your go-to fashion shop. Your support means everything to us!

Resposta da Sale Lab

27/05/2025

Thank you so much for the lovely feedback and 5 stars! We're thrilled to hear you were happy with the quality and packaging. It means a lot that you'd recommend Sale Lab—your support really does make a difference!

Resposta da Sale Lab

27/05/2025

Thanks so much for your feedback! We're glad you’re happy with the quality and speed of delivery. We really appreciate your comment about stock levels—it’s something we’re actively working on as we continue to grow. Hopefully, we’ll have more variety and quantity for you soon. Thanks again for your support!

Resposta da Sale Lab

27/05/2025

Thank you for the kind words! We're so glad to hear your order arrived quickly and that you were impressed with the quality and value. It’s great to know you’d shop with us again—we really appreciate your support!

Resposta da Sale Lab

27/05/2025

Thanks for the great review! We're really pleased to hear you’re happy with your Stone Island Ghost jacket and the quick delivery. It means a lot to us that you had a smooth experience—enjoy the jacket, and we hope to see you back soon!