All the designs are pretty and original, I love the fact that she’s an army too and do gorgeous clothes for us. She’s super kind and reply pretty quickly when you send a mail to know how your order is... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fantastic product and excellent customer service! When I placed my order it initially took a while to get shipped, but when I reached out I got a swift response informing me there were some issues... Ver mais
Very good product!! Just upsetting that I had to wait so long for my orders, I had been buying from them for awhile and was disappointed when they went MIA for a few years not acknowledging unfulfill... Ver mais
KenyUniverse is one of the best small Kpop/anime inspired small brands I have ever experienced and had the pleasure from shopping from! The staff are super friendly, interactive and do their best to... Ver mais
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Amazing customer service
My parents ordered the indigo set for Christmas, but they were too big 2xl :( I was sad nonetheless but I reached out to see if they could exchange for a smaller size s/m. (Please double check the size chart, they do not make exchanges a normal thing.) Thankfully they were able to help with the exchange and although it took a while, I am so happy with my order! I truly recoment the indigo set. Just a heads up, the sweatpants are not 5'2" friendly >.< they do fir quite long, so for my tall friends you will have no issue with these sweats! I will be having my mom cut a bit from the bottom so they won't drag as much.
Amazingg cute crop top!
Amazingg cute crop top!! It came just as described. The seller was amazing and responded to all my questions and concerns really fast.
Pedí una camisa un pantalón y un abrigo…
Pedí una camisa un pantalón y un abrigo y solo me llegó la camisa

Resposta da Theseventharkive
Decent but not accurate
Got the AGUST D D-DAY sweatpants, rhinestone crop top and jacket. Jacket is decent material but the design is not accurate. It’s not placed in the middle of the back like on the design photos, and the font is so much smaller. mine was literally where my butt is when it’s supposed to be on the middle of the back area. It was down towards the very bottom of the jacket. I was disappointed that it was not like the design photos. the rhinestones crop top was such a HUGE disappointment😭 I’m normally XL-XXL (38DD) and I got the biggest size available which is the 3XL bc I knew it was a crop top so I wanted to make sure I had SOME coverage and atleast SOME reasonable length that ATLEAST covers my boobs. but omg when I feel you the farthest the 3XL top goes to is the very end of my boobs. It barely covers them😭😭 if I raise my hand up it will definitely pop my girls out. Even with my arms down it will show a tiny bit of my under boob bc of the fact that it’s SOOOOO SHORT. I’ve never had this happen to me with ANY crop tops before. I love crop tops and I can usually wear them fine and they usually aren’t as CROPPED as this one. But for some reason this one is sooooooo damn short. if the 3XL barely fit me and I sized up, then that means if you’re bigger than me, then this top will most likely not fit you and ur own boobs. The design of the top also doesn’t look at good irl as it did on the design photos either. Some of the rhinestones are not aligned too, and the print is smaller than in the design photos. the sweatpants fit like joggers with wider bottoms so I was really disappointed with that too bc I expected to get normal sweatpants not jogger style sweatpants. got jacket and sweatpants in XL and it fits perfectly (I’m usually XL-XXL OR 1XL-2XL) except that the jacket was really damn long. please size up on the sweatpants if you want real baggy sweatpants look.
I also got the INDIGO jeans and the FACE lavender grey set so I’m waiting on those to ship. I hope they will be better than this one…

Resposta da Theseventharkive
The hoodie was amazing and perfectly…
The hoodie was amazing and perfectly sized, also very comfortable and thick.
I LOVE my hoodie so so much
I LOVE my hoodie so so much. 1000% buying from this seller again!
It’s absolutely beautiful
It’s absolutely beautiful! It was a gift for a friend and she absolutely adores it!!
Revised review
There was a misunderstanding about the shipping, and I thought that my order wasn’t coming but they eventually emailed me back and cleared up any concerns.
Suga jeans ordered 02/24/2023.

Resposta da Theseventharkive
Horrible customer service
Horrible customer service. I order the RM indigo pants for presale in January. It said it won't be shipped until February 19th. So I didn't think to much about it. After a week or so, I checked the owners account because it has information regarding shipping. It said, it takes up to 5-7 days for the US. When i messaged her she didn't respond.

Resposta da Theseventharkive
Sizes need adjustments (especially the larger sizes)
Size chart was not helpful for exactly knowing what you were going to receive.
No model pictures available for each size sold.
Wide leg fit for the XL was too wide to look like the picture.
No refund options
No exchange options.
The pants are way too long for people who are 5’4
But the design is cute and unique. The sizing for larger sizes just needs more attention.
Order updates or a refund...
I think my order was lost. I got the notification the my items were in stock and purchased them. The US shipping said to be 5-7 days with another 14 days to prepare the order. It has been 2 months since my purchase. I just wish there was some sort of notice or update that my order was being made or update on expected shipping or if I my order has been cancelled due to limited inventory. I normally wouldn't care if it was official bts merch since that can take time to ship but they have return policies and refunds. I was excited for my stuff so I wasn't caring about the price but I lost my excitement in the fear that I have been scammed.

Resposta da Theseventharkive
Amazing
KenyUniverse is one of the best small Kpop/anime inspired small brands I have ever experienced and had the pleasure from shopping from! The staff are super friendly, interactive and do their best to keep everyone updated on orders/preorders! I have purchased 4 beautiful high quality jackets from them and I can't wait to purchase again!:)
100% unique designs and products ✨️
Will be purchasing again
Best hoodies on the planet!
You have awesome designs, and the quality of your hoodies is unmatched! I get so many compliments when I wear them. I also feel so snuggly and comfortable in them.
absolutely loved it!
There was a little mixup with available sizes in the hoodie i order. They contacted me about the mistake and offered to change the size or do a refund, they were so cooperative with my asking questions and in the end i received a sweater that was perfect!! i absolutely love it & i wear it all the time!
Love this shop ♡
Customer service is amazing and my jacket is super fluffy and soft. I reccomend this shop ♡
didn’t make enough hoodies so order was cancelled
had ordered a hoodie, but apparently not enough were made so they cancelled the order
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.



