I have order a product and never received it. The Shop tracking says it was delivered to Epping and I live in Bellbird Park Qld. I feel I have been completely ripped of and will not deal with this co... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Website easy to navigate & as was ordering. My items were packaged carefully, dispatched promptly & arrived in Perth very quickly (Express Shipping option). TSSC have a very extensive range of h... Ver mais
I love The Skin Science Company! I’ve been ordering regularly from them for a few years now and they’ve consistently delivered high quality products, timely delivery, fair prices and great service.... Ver mais
Beautiful, pure oils that are well priced. I'm pleased I purchased the larger bottles, the peppermint oil is keeping the ants away nicely. Excellent communication, and super fast delivery. I couldn... Ver mais
Informações sobre a empresa
Escrito pela empresa
Affordable, High-Quality Australian Skincare You Can Trust At The Skin Science Company, we believe that premium skincare should be accessible to everyone — without compromising on quality. Proudly based in Melbourne, Australia, we specialise in affordable, science-backed skincare products made from locally sourced ingredients. By buying in bulk and using minimal, eco-conscious packaging, we're able to deliver effective formulations at honest prices. Our approach is rooted in transparency, simplicity, and integrity. Each product is thoughtfully formulated to nourish and support your skin using ingredients you can understand and trust — no gimmicks, no inflated markups. Whether you're shopping for natural skincare oils, hydrating serums, or DIY raw ingredients, The Skin Science Company is your go-to source for Australian-made skincare essentials that combine value and performance. Join thousands of Australians choosing smart skincare that works — because great skin shouldn’t cost the earth.
Informações de contacto
12/543 Cooper St, Epping, 3076, EPPING, Austrália
- customercare@theskinsciencecompany.com.au
- theskinsciencecompany.com.au
4,5
Excelente
307 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service and I gave the product as a…
The service and I gave the product as a present and they were delighted with it
22 de maio de 2023
The oils are beautiful and the product…
The oils are beautiful and the product ingredients are authentic and reasonably priced
19 de maio de 2023
Speedy response to any questions I had.
23 de abril de 2023
Great products
My products go here in good time. Not damaged which was great.
I will be using this company again.
Helpful information as well
1 de maio de 2023
Great products and fast shipping!
Fast shipping, well-packaged product. The neem oil has a smooth texture and the smell is not overpowering.
6 de maio de 2023
I have bn so happy with my dealings…
I have bn so happy with my dealings online with skin science- i recommend them to all who may be interested. So far i hv only been getting one product, castor oil, and i have no criticism at all. The ordering is simple and easy and the delivery is so fast and free!! Whats not to love?? And when i needed some advice the online operator was so polite and respectful and sorted out my query so well. Great service, great product !
4 de maio de 2023
I got the purchase quick and easy
I got the purchase quick and easy.
However nobody answered my request for information about the product. So I purchased black currant oil but when I used it it smelt like fish oil rather. Was wondering if this was packed and sent mistakenly or this is the smell of the product. By the way I googled and realised black currant should smell something fruity.
4 de maio de 2023
Resposta da The Skin Science Company
Hello,
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We're sorry to hear that you're experiencing an unexpected smell with the black currant seed oil you purchased. Our black currant seed oil is sourced from a reliable supplier, and while it is not expected to have a fruity scent, it should not have a fishy smell either.
We understand that scent preferences can vary, and it's possible that the natural aroma of the oil may differ slightly from what you were expecting. However, if you believe that there may have been a mistake in the product sent to you, we would be happy to investigate this further.
In addition, we apologize for the difficulties you experienced with our email communication. We did send a reply to your email, but it appears that it was not successfully delivered due to technical difficulties. To ensure smooth communication going forward, we kindly request that you reach out to us through alternative methods if you do not receive a reply within 24 hours. You can text us directly through our website's messaging system.
Thank you for your understanding and cooperation in this matter. We strive to provide the best possible customer experience, and we are committed to addressing any concerns or questions you may have.
Thank you for your patience, and we look forward to resolving this issue for you.
Best regards,
Ren
The SkinScience Company
Customer service was incredible
Customer service was incredible! Super efficient shipping
27 de março de 2023
Still waiting
How can I review the product when I haven’t even received it yet? The skin science company should ensure you have received the product first, before sending a request for a product review.
7 de abril de 2023
Resposta da The Skin Science Company
Hello Rosa,
Thank you for your interest in leaving a review for our product. We appreciate your feedback and support.
However, it is important to note that reviews should only be left after the product has been received and used. This way, the review can accurately reflect the product's quality and performance.
We understand that you may be eager to share your thoughts, but please bear with us as your product may still be in transit due to current delivery service delays.
If you have any issues with the product, please don't hesitate to contact us. We are always here to assist you.
Excellent all round
Excellent all round. Super happy with the product and service. Will be buying again. Thanks!
27 de março de 2023
Product is great and on time delivery
19 de março de 2023
aloe vera gel
I ordered aloe vera gel and quality of product is best. I applied it ony skin and it was absorbed really quickly + smells so good.
22 de fevereiro de 2023
This coconut oil is an absolute delight.
6 de março de 2023
Opinião espontânea
The service was so efficient
The service was so efficient. I had an enquiry and it was answered so quickly. My parcel arrived in a good time and packaged well.
20 de fevereiro de 2023
Fantastic Service and products.
I have Loved Dealing with The SkinScience Company. Ren has been amazing to deal with and very helpful. Fast turnaround times, great products, advice, and loved how personal the transaction has been.
I’m grateful that I can just make a call or text when I’ve needed to and not just via email back and forth. Looking forward to a long term relationship.
Thank you!
28 de fevereiro de 2023
Opinião espontânea
Excellent service and responsive
My order was dispatched same day and I received all the MSDS I asked for. When I queried the pumps on the bottles they responded promptly and explained they were transitioning to screw caps.
3 de fevereiro de 2023
Opinião espontânea
Great products
Beautiful products would definitely buy again. The shea butter is wonderful and soft
4 de fevereiro de 2023
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.