I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
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I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver mais
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver mais
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver mais
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was a bit sceptical on ordering as the uggs were not in stock in my size anywhere but they are authentic and I love them, thank you :)

Resposta da The Sole Supplier
This company sells you damaged goods and then doesn’t offer refunds. 0 stars

Resposta da The Sole Supplier
Had the exact shoe I wanted in my size, at the perfect price.
Easy checkout and received my shoes within 3 days of purchase, will definitely use again!

Resposta da The Sole Supplier
At first I was sceptical. The Handball spezial trainers were £35 more than list price (+ delivery and fee) and I was worried it was a scam. However the price must have reflected demand as they we unavailable EVERYWHERE. I was well informed and the trainers arrived on the date promised, new with tags. Can be trusted - if you’re willing to pay any uplift.

Resposta da The Sole Supplier
Excellent service, with updates and tracking info. I was dubious to use for the first time, but they were really good. They arrived when they said and in perfect condition. I would def use them again. I ordered a pair of adidas spezials for my daughter, as couldn’t get them from any store. She is well happy with them.

Resposta da The Sole Supplier
Ordered my shoes on Monday and they arrived on Wednesday. Great service.

Resposta da The Sole Supplier
Great service my package came on time and was updated along the way.

Resposta da The Sole Supplier
Fantastic service and made my partner so happy as located the ugg trainers I could not give as a Christmas present Efficient, professional and value for quality goods. Great service 👏

Resposta da The Sole Supplier
I was sceptical at first as I’ve never brought from Sole Trader but I was absolutely thrilled when I found that they had located the trainers I’ve been searching for for ages. Really chuffed

Resposta da The Sole Supplier
Been watching for the shoes for long time price was quite high but I’m happy to find my size

Resposta da The Sole Supplier
Great fast service on Ugg Tasman that I couldn’t find anywhere else for a reasonable price Daughter over the moon 👍 thank you

Resposta da The Sole Supplier
Emily Atkins and Caitlin Burton were fantastic in helping me with a refund and exchange, unfortunately the trainers I ordered were too small so they kindly helped fix the problem for me to order the next size up after the seller couldn’t help out. So thanks Sole Supplier for stepping in !
Big shout out to Emily and Caitlin!!

Resposta da The Sole Supplier
Emily Atkins advisor was brilliant . So helpful and informing me where my parcel was all the way. Excellent customer service !

Resposta da The Sole Supplier
Customer service with Emily was amazing from start to finish as I’d missed off some of my delivery address. Emily got in touch to confirm I had received my order. Fantastic customer service
I was dubious but super fast service, efficient, great communication and great shoes
Excellent after sales service. Extremely helpful in resolving my issue.
Wow the customer service I received from Emily has been fantastic, she went above and beyond. I didn't receive my first order but Emily sorted everything out on Saturday evening and I'm pleased to say my order arrived today.
I did also contact the company a few weeks ago for assurance and Caitlin was brilliant as well. I will definitely use this company again. Keep up the excellent customer service.
I was worried when I first found the site as they seemed to be able to get the UGGs that every other supplier seemed to be out of, I ordered and the parcel arrived within 2 days, there was a slight mixup however Emily answered within minutes and rectified the item within 24hrs, 10/10 to this company and Emily the level of after care was astounding, thankyou again for providing a fantastic service.

Resposta da The Sole Supplier
As a seller, I had an issue with an order pay-out. I sent out an email and got a reply back from Emily within an hour. She quickly identified the issue and clearly explained what I needed to provide in order to retain my seller verification. She maintained frequent communications with me even till past the end of the working day. Emily went above and beyond to help me solve this issue! By 9pm that same day the money was in my account! Truly exceptional customer service. Highly recommend!

Resposta da The Sole Supplier
I couldn't find the Ultra Mini Uggs anywhere. I came across Sole Supplier, and, bang, they had them. Their resellers add a small premium, but I felt £30 more for a product sold out everywhere was worth it.
Sole Supplier's customer service was also impressive. There was an issue with my delivery address, and they dealt with it within 24 hours, ensuring my item was delivered before Xmas rush! Thank you!
One thing to remember. Sole Supplier marketplace is for resellers. This is not going to be as perfect as shopping from the brand directly, but man, what a gem of a service they are delivering here.
I will be back.
Special thanks to Emily who supported me with my issue.

Resposta da The Sole Supplier
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