I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver mais
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver mais
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver mais
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
1st using sole supplier, very easy to order and very quick delivery Will definitely be using again

Resposta da The Sole Supplier
Recently purchased some Jordan 4 Wet cements and unfortunately they arrived and were scuffed on the toe box. Emily at sole supplier handled my complaint perfectly. A returns label was sent out and I was asked to let her know when they had been sent out. As soon as I had let Emily know another pair had been sent out prior to them being received by sole supplier. A new pair were received two days later. Spot on customer services.

Resposta da The Sole Supplier
Found a pair of uggs that were out of stock everywhere. They arrived quickly and are perfect. 100% genuine. I'm really impressed thank you

Resposta da The Sole Supplier
I had a delivery problem but it was handled so well and quickly

Resposta da The Sole Supplier
Emily from the customer care team that was dealing with ,y complaint was brilliant, she resolved the issue with my order promptly and professionally, she is a credit to your company.
Thanks from Chris

Resposta da The Sole Supplier
I sent my trainers back that I brought by post to the wrong company!
I contacted the company and Emily arranged for them to be collected and also provided a label to send back to her.
Great customer service Emily . Thank you.
Kind regards
Lynn Corke

Resposta da The Sole Supplier
The customer service assistant Emily was amazing in helping me with my order ! I really appreciated the help, thanks Emily !

Resposta da The Sole Supplier
Geat service! So easy and trainers arrived early!
Definitely will be a return customer

Resposta da The Sole Supplier

Resposta da The Sole Supplier
First time using sole supplier for a pair of trainers i couldn't get hold of an in my size they came through! Now waiting on a restock on another pair to purchase again

Resposta da The Sole Supplier
First time using The Sole Supplier and I only have praise for them, will definitely use again.
Very easy to use, good choices available, many payment choices and extremely quick delivery. Well packaged and lovely item, thank you so much!

Resposta da The Sole Supplier
This company is great at everything and responses are very quick. 5/5 for everything.

Resposta da The Sole Supplier
Emily from customer service was absolutely fantastic, she ensured I received an order in time for a birthday and went out of her way to help. would definitely buy again based on Emily's excellent customer service. Thank you!

Resposta da The Sole Supplier
Never again I’m using this side, my order got lost…. I been in touch with the support who can’t even reply to your emails… we will see if they respond to my refund .
Highly disappointed and highly don’t recommend using this side !!!!!

Resposta da The Sole Supplier
Best price found loved the lowmels I'm sIze 3 I went up a size 4 to be safe only little gap plus insoles given so wise move quality A1

Resposta da The Sole Supplier
First time customer here. I never write reviews but feel compelled to! Was reluctant to purchase the new Wu-Tang Nikes from anywhere other than Nike due to horror stories of damaged packaging, goods, delays with delivery etc. I ordered the trainers for my son Friday and received them today, its only Tuesday! The box is immaculate and there is no reason to believe the dunks are not genuine. I ordered as a Christmas present but seeing as my son is 15 in two days, he can have them for his birthday. My not so little Wu-Tang fan will be over the moon! If for some reason they turn out to be fake, I really don't think he will care. They are stunning and im gutted they are far to big for me to borrow. Thank you Sole Supplier

Resposta da The Sole Supplier

Resposta da The Sole Supplier
The 90% of box from shoes was damaged like somebody jumped on it. It was limited collection shoes, so I wanted to keep the box also, but, unfortunately, I have only shoes without box (1star)
Updated: the team from the store contacted and offered a certain percentage of the return of the goods, glad that there is such staff (3 stars)

Resposta da The Sole Supplier
Perfect , got the shoes and size I wanted and so fast getting here

Resposta da The Sole Supplier
Delighted with my new trainers,fast delivery,and kept well updated from buying to delivery.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.