****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver mais
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Leia as opiniões dos outros
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Ver mais
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver mais
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Informações de contacto
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Bom
942 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely diabolical customer service…
Absolutely diabolical customer service placed sizable order took money before despatched no order arrived even after a week!!! No response to request for refund I can’t believe this company is affiliated with M&S I will be taking this matter to trading standards. Be warned to not buy from this company!!!!
27 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear PJ, we’re really sorry to hear this and we completely understand how upsetting and frustrating it is when waiting for a unexpected delayed delivery. We can see our team got back to you on the same day, and that your case has been fully resolved with email confirmation. If you believe that there is anything outstanding in terms of your resolution, please do reach out to us, and our team will course be here to assist where we can.
We are alway here to help,
The Sports Edit Team
Substantial order placed
Substantial order placed. Items missing from parcel and two days later, still no response from company. BEWARE!
Eager to take payment, but any emails (that are allegedly supposed to be responded to within 24 hours) are not responded to and there is no other way to actually contact the very poor customer support that is offered.
Sofia - does not read emails and sends inadequate responses to delay time. Not acceptable when cash has been taken yet poor service and lack of items paid for
28 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Thank you for your feedback, we are very sorry to hear that items were missing from your parcel, and we absolutely understand your frustration. This is of course not something we ever expect to happen.
Having reviewed your case, we can see our team responded responded to you within 12 hours of your first message, and your query has already been fully resolved along with a refund along with email confirmation.
If you feel anything is still outstanding or you haven’t received the resolution as expected, please get back in touch with your order details and we’ll look into it straight away.
We are always here to help,
The Sports Edit Team
Great customer service
A great price originally for the trainers, however when delivered Evri left them on my doorstep and they were stolen. Whilst Evri refused to do anything about this, Sports Edit offered me a new pair or a refund within less than 24hrs of my email. Great customer service from them and thank you to Waqar
Thank you
27 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Megan, thank you so much for your lovely 5-star review. We’re really sorry to hear what happened with your delivery, but we’re pleased we could resolve it quickly for you. We truly appreciate your support and kind feedback.
Always here to help,
The Sports Edit Team
Great customer service
Great customer service, Waqar is really helpful. Competitive pricing too.
26 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hey JM, thank you so much for your kind 5-star review! We really appreciate your support and we’re glad you had a great experience with us.
Always here to help,
The Sports Edit Team
Thank you for your prompt response
When I checked the order status, I saw the item I ordered had been returned to the sender. After contacting customer service, I was offered the choice between a full refund or replacement order.
When I chose a full refund, the Sports Edit promptly processed it.
While it's disappointing I couldn't receive the item, I'm satisfied with the service provided.
24 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hey Cl, thank you so much for your very kind 5-star review. While we’re sorry you weren’t able to receive the item, we’re really pleased our team could help to resolve it all quickly with a smooth resolution. We greatly appreciate your understanding and hope to welcome you back soon.
Always here to help,
The Sports Edit Team
I have always had a great experience…
I have always had a great experience with this company and now recently with an order which was sorted out efficiently and timeously by their consultant Waqar.
25 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Debbie, thanks so much for your 5-star review! We really appreciate your continued support and we’re glad your recent order was sorted quickly and efficiently. We’ll be sure to pass your kind words on to Waqar :).
Always here to help,
The Sports Edit Team
Honestly the best customer service by…
Honestly the best customer service by far ! I returned an item, was refunded instantaneously and then had a query which was answered within the hour. I am a fan of the Sports Edit for their training gear but just as importantly their customer service.
25 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Allison, thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear your return and refund went smooth, and that we could answer your query quickly.
Always here to help,
The Sports Edit Team
fabulous customer service from Waqar
fabulous customer service from Waqar
19 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Kelly, thank you so much for the positive review! We really appreciate you taking the time to share your feedback :).
Were always here to help,
The Sports Edit Team
Brilliant customer service
Can't fault my shopping experience, trainers arrived quickly with good updates etc. Unfortunately they had a defect that became obvious the first time I wore them. I sent photos and was issued a refund very quickly, shout out to Waqar for sorting things out. A lot of companies talk the talk but let you down if you have a problem but this company were great so I would definitely order from them in the future
17 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hey Lyndsey, thank you so much for the 5-star review! We really appreciate your support, and taking the time to leave feedback of your positive experience with Waqar.
Always here to help,
The Sports Edit Team
Present - Trainers
I had a pair of trainers bought as a birthday present last year and noticed that there is a small hole in the toe. I contacted them and sent over some pictures of the area of the trainer. Wagar dealt with the query he was so efficient in the response and professional with the initial email and asked if I would like a replacement pair or a refund. The trainers are so comfortable I requested a replacement pair and when I replied to his email he has already despatched them. No arguing just dealt with it ! very impressed. Would buy again
16 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Thank you for the 5-star review! We really appreciate you taking the time to share your feedback, and we’re so pleased we could assist with your query :).
Always here to help,
The Sports Edit Team
Very helpful and prompt service
Very helpful and prompt service. Sorted out my query within a couple of hours. Very helpful
16 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Debbie, thank you for the 5-star review! We really appreciate your kind words, and we’re glad we could get your query sorted super speedy.
Always here to help,
The Sports Edit Team
Fast shipping and delivery experience
Fast shipping and delivery experience. Unfortunately the trainers did not fit so sent back for a full refund which was issued in no time. Will purchase again, thank you.
3 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi A, thank you for your kind review! We really appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
A bad experience
I placed a large order on The Sports Edit. It was left unattended by Evri (without any pre authorisation to do do). When I returned from work there was no trace of it. I emailed the company on Tuesday morning; by Wednesday evening I had still received no response, despite the fact that they promised a 24 hour response time. Highly disappointing customer service.
2 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Elisabeth, we are very sorry to hear this, and we completely understand your frustration. We can see that you are already in touch with our customer care team, who are doing all they can to help resolve this unexpected situation for you as quickly as possible.
We are always here to help,
The Sports Edit Team
Resposta da The Sports Edit
Hey Sasha, thank you for your review! We really appreciate you taking the time to share your feedback :).
We are always here to help,
The Sports Edit Team
Amazing customer service which is rare these days!
Quick response from customer service, who dealt with my query and resolved it perfectly.
3 de fevereiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Amanda, thank you for the 5-star review! We really appreciate your kind words, and we’re glad we could get everything resolved for you quickly.
Always here to help,
The Sports Edit Team
I'm spending far too much money at the TSE!
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂
Would recommend. They've a great curation of sports and outdoors brands and products, good prices, super fast delivery, super easy returns and immediate refunds. Almost too efficient!
Noticed others have had issues with EVRI etc but luckily I've not. Don't be totally put off by this because this is a good and growing small company.
23 de janeiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Amy, thank you so much for the really kind 5 star review, and for taking the time to share your feedback. We’re really pleased you’ve had such a positive experience with us and our customer care team, and we’ll be sure to pass your kind words on to Sofia. We truly appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
The support team was super helpful and…
The support team was super helpful and responsive. Thanks so much for the help tracking my order 🙏🏻
30 de janeiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Linda, thank you for the lovely 5-star review! We’re really glad we could help with your order :).
Always here to help,
The Sports Edit Team
Taking no responsibility and had a…
Taking no responsibility and had a cheek to email about how im finding my new trainers, emails sent to customer service as they have never been recieved. CS simply keep saying they are with Evri...anyone who has dealt with delivery companies knows if they havent been recieved 5 days after you despatched them....they have vanished into the Evri multiverse!
29 de janeiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Kirsty, we’re sorry to hear you feel this way, and we completely understand how frustrating delivery delays can be.
We can see we’ve been in touch to provide your tracking information as requested. If you suspect your parcel may be experiencing an issue during transit, please let our customer care team know directly so we can investigate, and we will take the appropriate next steps to help resolve this for you as quickly as possible.
We are always here to help,
The Sports Edit Team
The customer service is outstanding
The customer service is outstanding. I have not yet received my order but the issue I had with my previous order was quickly rectified and Sofia - The Sports Edit Customer Care Advisor was brilliant.
27 de janeiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Liliana, thank you so much for the 5-star review! We really appreciate your kind words, and we’ll be sure to pass your lovely feedback on to Sofia :).
Always here to help,
The Sports Edit Team
Tried to order twice, received nothing, won't be trying again
Tried to order twice and both times had issues with Evri. Customer service is quick but they annoyingly just immediately contact Evri for return of the parcels without first trying to find out where they are, meaning the order effectively gets cancelled and refunded rather than solved, so never received anything I tried to order.
28 de janeiro de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear D.B, we’re really sorry to hear this, and we completely understand how disappointing it is when a parcel is lost in transit.
When a parcel is significantly delayed and there are limited updates available from the courier, we may request a return to sender as a precaution in case it is later located in their network. Our priority is always to resolve concerns as quickly as possible, when a reshipment is not possible for any reason, the next option is a full refund which what was issued in this occasion.
Thank you for your feedback, and we’re sorry for the inconvenience caused.
Always here to help,
The Sports Edit Team
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