****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver mais
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Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Ver mais
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver mais
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Informações de contacto
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Bom
942 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Great customer service, quick, efficient, helpful & friendly response to my query. Thank you Isabelle for your help 😃
14 de julho de 2026
Opinião espontânea
Brilliant customer service
Brilliant customer service, I had a problem with delivery and a full refund was offered straight away.
7 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi SB, thank you for your wonderful review! We're so pleased to hear this. Customer satisfaction is always our top priority, so it's great to know we could help resolve the issue quickly for you.
Thank you for shopping with The Sports Edit, and we hope to see you again soon!
Always here to help,
The Sports Edit Team
Such great customer service
Such great customer service - Waqar followed up a purchase for me so that it arrived on time for my holiday - very much appreciated!
11 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Saff, Thank you so much for your lovely review! We're delighted to hear that Waqar was able to help ensure your order arrived in time for your holiday. We'll be sure to pass on your kind words to him.
Thank you for choosing The Sports Edit, and we hope you enjoy your purchase!
We are always here to help,
The Sports Edit Team
They cancelled the order 8 days after I ordered.
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th.
I had to chase them to ask what was going on.
They just issued a refund saying the problem was " my address" which isnt true.
I have been waiting for these shoes to train again.
Just noticed an email saying "refund on its way" - Fingers crossed it even arrives!
So bad. Will never purchase or recommend this website again. First and last time.
13 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Albane, we are so sorry to hear that your order was cancelled.
Unfortunately, due to a technical issue relating to the details provided on the order, we were unable to successfully process and dispatch it to the courier. As a result, the order could not be shipped, and a full refund was issued.
We appreciate that this was frustrating, particularly as you were looking forward to receiving your trainers, and we apologise for the inconvenience cause.
We are always here to help.
The Sports Edit Team
The Sports Edit was my worst experience EVER
I ordered some trainers on 4th July as a birthday gift for my Wife on 12th July thinking a week to deliver would be enough, how wrong was I.
I was so pleased to receive tracking information on the 5th July stating that Evri were going to deliver my parcel on a 2-4 day delivery service.
I have checked the tracking on Evri every day since and all it says is '' We're expecting it''
I have contacted TSE and they send a generic email stating your order is with Evri and when I contact Evri they say the order is with the customer (TSE).
The issue here is that TSE's customer service appears to be AI and very limited with no other alternative to contact.
I purchased from TSE because they are part of M&S who are usually OK, however the poor customer service, lack of ability to solve a problem and the time I've spent trying to deal with them is definitely the worst experience I have had with any online order.
8 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Martyn, we are very sorry to hear this, and we thank you for your feedback regarding your shipment issue. Having reviewed your case, we can see that your order has been fully refunded as requested, along with an additional goodwill gesture.
Our team have been in regular contact with yourself throughout and have quickly responded to all of your messages while doing everything possible to help resolve the situation. We would also like to reassure you that our Customer Care team are real people, not AI - apologies for any missunderstanding there.
We always want our customers to receive their orders safely, and if issues do ever arise, we're committed to providing the best support possible, so things can be resolved quickly and with care. It is always in our best interest for our loyal customers to be protected, and to get the best outcomes for unexpected issues of this nature.
We are always here to help,
The Sports Edit Team
Needed an address updated on my order…
Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer experience!
10 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Ellie, thank you for your lovely review! We're so pleased we could get this sorted for you quickly and make the process nice and easy. We really appreciate your kind words about our team and hope to see you again soon.
Always here to help,
The Sports Edit Team
Absolutely disgusting company no…
Absolutely disgusting company no customer service whatsoever. DO NOT buy from this company they do not chase delayed orders and use the worst courier service EVRI which you only have a fifty percent chance on goods being delivered. I am now £100 out of pocket they will claim for the loss of products on company insurance and keep my money ! They have refused a refund and to resend out my products so I will report them to ever possible organisation to investigate so other people do not get scammed !!
3 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Jacqueline, we're really sorry to hear your experience, this does not sound like our usual level of care which we pride ourselves with. After review we can see that our team have been in regular contact with you since your first email and have been providing fast support, and updates throughout after your parcel was unable to be delivered on its first delivery attempt.
We've already responded directly to you and have now issued a full refund to resolve the matter asap.
Thank you for your feedback, and we are of course always here to help,
The Sports Edit Team
Avoid - appalling customer service
My order was marked as dispatched 12 days ago but was never received by Evri.
I contacted The Sports Edit on the estimated delivery date and was told "the heatwave" (that had ended several days prior) was to blame but they had made no attempt to communicate this delay. The heatwave seemingly did not affect any other Evri deliveries I sent or received during this time including one placed with M&S and fulfilled by The Sports Edit on the same day!
My subsequent attempts to resolve this issue and later cancel my order were ignored for 5 days despite an auto reply claiming that I would receive a response within 12 hours.
This review has been updated to reflect the fact that the issue has now been resolved but unfortunately it took leaving a one star review to induce a response and resolution.
25 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Joy, thank you for your feedback. We are very sorry for the delay with your order and the frustration this has caused.
The recent heatwave has unfortunately had a significant impact on parts of the courier network, which has led to delays outside of our direct control. We completely understand that this does not make the wait any less disappointing, especially as your parcel should have been delivered by now, and we sincerely apologise for the inconvenience. We will be in touch with you right away to arrange the next steps and get this resolved as quickly as possible.
We would also like to reassure you that there is no reason to believe we are not a legitimate retailer because of this unexpected delay. We are a genuine and trusted retailer, owned by Marks & Spencer, and we are always here to help our customers when issues arise.
Again, we are very sorry for your experience, and we appreciate your patience while we work to resolve this for you.
We are always here to help,
The Sports Edit Team
Fantastic help & replacement items…
Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good price! Would always recommend this company.
5 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Julie, thank you for taking the time to leave us a 5 star review. We're sorry to hear there was an issue with your delivery, but we're pleased our team was able to help get things resolved quickly.
We really appreciate your kind words and recommendation, and we're always here to help if any issues arise. Thank you for your continued support!
Kindest regards,
The Sports Edit Team
Great items and sort issues quickly
Had a couple of things from here which have been a great price.
They sent an incorrect item which they rectified as soon as I informed them and sent the correct item.
Impressed as to their response and will use again
3 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Melanie, thank you for taking the time to leave us such a lovely review. Whilst we're very sorry that there was an issue with your order, we're pleased to hear that our team was able to resolve it quickly once you got in touch.
We always strive to put things right when problems arise, so it's great to know you were impressed with the support you received. We really appreciate your feedback and look forward to serving you again in the future.
Always here to help,
The Sports Edit Team
Disappointed
****Edit ****
Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏
Ordered for the first time this week. Waited on my new trainers to arrive only to receive all massive pair of men’s shoes??? After paying £4 at least for the delivery and now have to return them. And they don’t offer exchanges so I’m too afraid to reorder… just disappointing
3 de julho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi, we're very sorry to hear this. We completely understand how disappointing it must have been to receive the wrong item after waiting for your trainers to arrive.
We've requested some additional information so that we can identify your order and investigate this further. If we haven't already been in touch, we will do so as soon as possible to help get this resolved for you.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
We are always here to help,
The Sports Edit Team
New pair of running trainers
Ordered a new pair of running trainers; I knew what I wanted having used this brand and model before. Email confirmation, order processing and delivery was smooth and as expected. After a couple of runs, it became evident that there is a manufacturing issue with the stitching on the tongue causing blistering. I contacted Sports Edit to see if it can be looked into with the manufacturer. I received prompt communication from Sofia and within a couple of days the issue was completely resolved. The customer service is exceptional and I would certainly use Sport Edit again. Thank you for making this such a positive experience!
30 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Duncan & Anel, thank you for taking the time to leave such a wonderful review. We're delighted to hear that both your ordering experience and the support you received from our team met your expectations.
We're especially pleased that Sofia was able to resolve the issue quickly for you and turn the situation into a positive experience.
We really appreciate your kind words, and we look forward to helping you again in the future if you need any support :).
Always here to help,
The Sports Edit Team
I ordered a pair of trainers from this…Order479004
I ordered a pair of trainers from this site and as soon as I ordered realised they were the wrong ones so cancelled payment . The money had already left my account so emailed to say I wanted different pair but needed my money back first
. Received email stating money would be back in account 2-3 days so waited
. No money arrived so emailed again and got told refund started on the 23rd June so would be 5 days ??
. We are now on 7th day and I have sent three emails in last two days and heard nothing ??
. This is totally unacceptable considering you pride yourselves on service
. I am owed the some of £89 and will require back in my account by tomorrow.
If I am not contacted or monies are not back I will contact my bank and then trading standards
20 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Lorraine, we’re really sorry to hear how frustrating this has been, we completely understand your concern when waiting for a refund.
We can confirm your refund was processed on 23rd June, and the funds were released from our side that day. Any delay in the funds appearing would now be with your bank, so we would recommend contacting them directly to trace the reversed payment.
If there’s anything further we can do to help, please let us know.
We are always here to help,
The Sports Edit Team
Thank you so much to jasmine I had a…
Thank you so much to jasmine I had a problem with my order and she dealt with it very efficiently and professionally
30 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Emma, thank you so much for your kind feedback, we really appreciate you taking the time to share your positive experience!
We are always here to help,
The Sports Edit Team
Waiting for refund
Waiting for refund. No response from them. Impossible to get your money back from these. I’ve had to resort to requesting a chargeback which will take up to 2 months to get my money back now. Will never ever shop here again.
Response: I’ve emailed you twice with all the info you need so how about you just refund me or at least reply to one of the emails? Don’t be fooled by their response below. They’ve been appalling
29 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Juliet, thank you for your patience here. We have taken some time to review your return, and we can see that your return has safely been delivered back to us, 3 days after it was shipped off and a full refund has been actioned - all without any delay or issues. We are very sorry for any confusion there.
Always here to help in the meantime,
The Sports Edit Team
They take ages to process orders
Reluctantly giving 1 star as I can’t give them 0 stars.
First order, brilliant, arrived within 48 hours of pressing the Pay button.
Second order, absolute disaster! I paid on Monday and here we are on Saturday just to find out that they didn’t even process my order until I had to prompt them on the Thursday!!
I still haven’t got them.
Also I have been told replacements are ‘coming’. They haven’t processed those either.
Waste of a full week.
On top of that, they don’t reply to your replies, you have to send a brand new email for each query you have otherwise they won’t communicate with you.
Will not be buying here again. Go to a proper sports shop people, where you can walk out with your purchase in real time.
DO NOT BUY FROM HERE
27 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Sarz, we’re really sorry for the frustration caused. We can see our team are doing all they can to help and are actively working on this for you. For a faster resolution, please continue replying within the same email chain so we can keep everything together.
Unfortunately, the recent UK heatwave caused unexpected delays across the shipping network. We understand how disappointing this is and want to reassure you that we’re doing everything possible to resolve this as quickly as we can.
We are always here to help,
The Sports Edit Team
Evri lost my parcel - CS resolved quickly
Evri lost my parcel, reached out to customer service and Sofia was very helpful and got new order organised and sent out for me 🤍
24 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Lauren, thank you so much for your kind feedback, we really appreciate it.
We’re so glad to hear our team was able to help and get this resolved for you quickly.
Always here to help,
The Sports Edit Team
PARCEL NOT DELIVERED
***The EVRI driver delivered to a neighbour round the corner. I had to go to their house and get it from them The Sports Edit customer service were great, and did their best to resolve the matter***
I received an email on a Sunday to say my order was on its way. I then got an email from EVRI to say it had been delivered, which it hadn't. EVRI doesn't recognise the tracking number provided and the link from The Sports Edit '404 can't be found' I've spent a very frustrating afternoon trying to track this parcel. Nornaly EVRI take a photograph at the door when a parcel is delivered. Because the tracking number doesn't work there is no proof of delivery. Phoned EVRI, they can't help. No phone number for The Sports Edit. I filled in the online form on their website. I sincerely hope I hear from them soon
21 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Anna, thank you for your review, we’re very sorry for the frustration caused by your parcel being delivered to a neighbour. However, we’re glad we were able to help you locate it quickly so you could collect it without further delay. Thank you as well for your kind words regarding our team.
We hope you love your new purchase, and we’re always here if you need anything.
The Sports Edit Team
Standout Customer Service
I’ve used this company a few times now and they’ve been great. Fast shipping.
Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening and I dropped them an email, not expecting any response until at least today. I was wrong - they answered within minutes and sorted everything out for me. Jasmine was extremely helpful and it’s very refreshing to actually receive good customer service these days! I will be using them a lot more going forward, especially as I love ordering gym wear!
16 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Vicki, thank you so much for taking the time to leave such a kind review! We really appreciate your continued support and are delighted to hear you’ve had such positive experiences with our team. Your feedback mean a lot to us 😊.
We are always here to help,
The Sports Edit Team
All i can say about this company
All i can say about this company, is that their customer service is outstanding, i had an issue regarding a purchase and they resolved this instantly for me. I wish other companies were as efficient as them. Thankyou jasmine.
16 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Lisa, thank you so much for your wonderful feedback! We’re thrilled to hear our team made such a positive impression and that your issue was resolved quickly. We truly value your support and we hope to welcome you back again soon :).
Always here to help,
The Sports Edit Team
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