The Sports Edit Opiniões 

Write a review on here 2 days ago and somehow cannot reply to their response ? I have had no tracking info and is not with any neighbours so please explain ! Also no email replies !!!

Jasmine was extremely helpful and got back to me straight away to cancel a duplicate order that I made in error.

At the beginning I liked this company . But after just 5 months or wearing my Nike trainers and mainly just to the gym. On one of the trainers the back of the shoe inside something had obviously snapped so a hard bit of material was poking through and hurting my heel so I ca not wear th . They have said it just wear and tear and have ignored me. It’s disgusting they are expensive shoes and for that to happen after a small amount of time is not acceptable o would AVOID THIS COMPANY

Exceptional customer service ..from Sofia

I realised I'd ordered the wrong trainers (i do supinating not overpronating) so pinged off an email to Customer Services, without much hope of cancelling the order. Emails are answered in 24 hours (which is quick anyway) but it was the weekend so I thought I'd be out of luck.

But.. I hadn't factored Sofia into the equation!

Just 5 or 6 hours later, she sent a lovely email to say the order was cancelled and refunded. Wow!

It's a rare thing to find such amazing customer service and i felt valued. Sofia saved me a lot of hassle and worry. I will make a point of coming back to Sports Edit, purely because of her, a 'safe pair of hands' who causes you to have faith in the company if they have people of that calibre.

I am very grateful and thought the least I could do was send a review, which I don't often do. Thank you ;)

Grateful to Sofia from Customer services who was exceptional in handling my case related to delivery issues. Incredible, timely and highly commendable. Will be shopping here again.

I was impressed with the sale deals offered on The Sports Edit so ordered myself some pieces. Due to the bad weather I expect, there were a few delays in the tracking info updating on the courier website. I spoke to Sofia in Customer Service and she was very helpful and responsive.
I’m impressed and will definitely buy from here again, especially as they offer a rewards system.
Thanks!

I received my package today which arrived in a very thin black bin bag. I thought it was a badly wrapped parcel from vinted. Two of my items are missing, I've been charged for them and I'm trying to follow up on that now with customer service.

After emailing customer services they very quickly established this had got damaged in transit and helped me with my missing items. Great customer service and I will happily use this website again.

This is the first time I had brought anything from Sports Edit - I brought my granddaughter trainers but unfortunately they were too small and there were no longer any at the correct size.
The support member of staff Waqar was really helpful and helped me get a refund even though the gift was slightly over the refund period of 30 days. Many thanks

Waqar replied promptly with my enquiry he was professional friendly and informative. A pleasant experience.

Excellent customer service from Sofia - thank you!

Amazing customer service on right time for cancellation and assistance on further ordering

My first time using the sports edit. I ordered some trainers for my granddaughter for Christmas in November.
Unfortunately, she didn’t like them, and it was only then I realised that Christmas returns only started in December.
They were very expensive and I was worried I would lose all that money but Waqar was very helpful and arranged a refund for me.
I’m very grateful and would definitely use them again.

Don’t use this company totally and utterly a joke ordered items for a Christmas present still waiting nearly a week later no one to call the number just cuts you off then they send you a email they are busy

Great customer service. Required assistance with receiving a pdf receipt and response from Waqar was prompt and helpful. Thank you.

Ordered the wrong item by mistake, waqar was quick to respond and extremely helpful. Would definitely recommend.

Waqar really helpful and impressed

I ordered something in error, I sent an email and had an almost immediate response to say they had cancelled the order and refunded me.

This was on Christmas Day ! So exceptional service

Really good experience ordering from this company. Ordered late at night and shipped and received in a day. Same with my partners order. Really happy with the service :)

I ordered a pair of leggings for a Christmas present at the busiest time of year. My delivery was delayed with Evri so I contacted customer services. Waqar raised a query and it was resolved-receiving my parcel within a couple of days. Thank you