The Tanning Shop Opiniões 3519

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just Visited Tanning Shop for a tanning session and Marilena was absolutely amazing. He helped me choose the best bed that was suitable for me taking in consideration i haven been for a while. She... Ver mais

Classificada 5 em 5 estrelas

I always feel welcomed and supported when I go into the Leeds store. Being a disabled person things like knowing to try and get me onto a bed closer to the entrance, or asking if I need any help openi... Ver mais

Classificada 5 em 5 estrelas

The tanning shop Harrow gives a 5 star experience. The newly refurbished shop is stunning with top of the range beds. The Harrow branch is so clean and the staff are super kind and friendly. I would r... Ver mais

Classificada 5 em 5 estrelas

The team at 'Fulham Broadway' are very friendly, the store is well managed (and extremely clean and tidy) by Jayla. She is always welcoming and nothing is too much trouble!

Informações sobre a empresa

  1. Centro de bem-estar

Informação fornecida por diversas fontes externas

Welcome to the Tanning Shop, the home of innovative tanning equipment and safe tanning solutions. Established in the 1990’s, the Tanning Shop was built on a solid foundation of tanning knowledge and a 100% commitment to providing the highest levels of customer service, whether you choose UV or Sunless tanning we are here to assist you. A visit to the Tanning Shop is not just about a tanning session; it is about having a fantastic experience, promoting well-being, looking good and feeling great!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 72% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

I always feel welcomed and supported…

I always feel welcomed and supported when I go into the Leeds store. Being a disabled person things like knowing to try and get me onto a bed closer to the entrance, or asking if I need any help opening my lotion, are really something special… thank you to Claire in particular, what a superstar!

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Just Visited Tanning Shop for a tanning…

Just Visited Tanning Shop for a tanning session and Marilena was absolutely amazing. He helped me choose the best bed that was suitable for me taking in consideration i haven been for a while.
She showed me all the options available when comes to packages available and been incredibly friendly and professional .
Thank you!!

13 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fulham Broadway salon

The team at 'Fulham Broadway' are very friendly, the store is well managed (and extremely clean and tidy) by Jayla. She is always welcoming and nothing is too much trouble!

5 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The tanning shop Harrow gives a 5 star…

The tanning shop Harrow gives a 5 star experience. The newly refurbished shop is stunning with top of the range beds. The Harrow branch is so clean and the staff are super kind and friendly. I would recommend the Harrow branch to anyone who loves safe tanning and wants that 5 star experience.

8 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Anonymous



I am writing to raise a complaint regarding my visit to your tanning salon in Peterborough today.

When I arrived, I greeted the staff member, who I believe is called Macie. From the beginning of the interaction, her attitude was abrupt and unwelcoming. She asked for my name, and I then politely requested to use bed 6, as it is my preferred bed and I have used it before without issue.

However, she responded in a dismissive and argumentative manner, questioning “for what” and stating that all the beds are the same, refusing my request. I calmly explained that I simply prefer that bed and that it has never been a problem in the past. Despite this, she continued to challenge my request before eventually allowing it, but only after unnecessary back-and-forth.

Following this, she told me I was not on the system and abruptly walked away, telling me to sit down. She later returned after cleaning the bed but did not inform me clearly that it was ready. When I asked, she replied briefly. As I proceeded, she then sarcastically said “you’re welcome” in a rude tone.

Overall, I found her behaviour to be unprofessional, dismissive, and unnecessarily confrontational. This made what should have been a straightforward visit quite uncomfortable.

I would appreciate it if this matter could be looked into, and that appropriate steps are taken to ensure better customer service in the future.

12 de abril de 2026
Opinião espontânea
logótipo da The Tanning Shop

Resposta da The Tanning Shop

Hello there,

We appreciate your feedback and sincerely apologise that your recent visit to our Peterborough Tanning Shop did not meet your expectations.

If you wish to provide additional details or file a formal complaint, please don’t hesitate to contact our customer service team at customerservices@tfgg.co.uk. Your feedback will be carefully recorded and thoroughly investigated to ensure appropriate actions are taken.

Again, we apologise for any inconvenience caused and thank you for your understanding as we strive to enhance our service based on your valuable input. We look forward to the opportunity to restore your confidence and provide you with an improved experience.

Kind Regards,
The Tanning Shop Head Office

Classificada 5 em 5 estrelas

Coronation square best tanning shop…

Coronation square best tanning shop lovely staff and always so welcoming and clean x

25 de abril de 2025
Opinião espontânea
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Resposta da The Tanning Shop

Hi Lacie,

Thank you for taking the time to leave us such a fantastic review. We are delighted you have had a positive experience in our Cheltenham Coronation store and cannot wait to see you in the store again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Gemma is amazing behind the desk

Gemma is amazing behind the desk! Soooo welcoming! Amazing knowledge! Such good beds! Good variety of creams

3 de abril de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hi Bri,

Thank you for taking the time to leave us a review! We're thrilled Gemma provided you with a wonderful experience in our Cheltenham Coronation store.

Gemma will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Excellent tanning beds

Excellent tanning beds. Maimed to a high standard. Staff friendly. The manager is excellent always helpful and friendly. Great atmosphere

8 de abril de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hi Julie,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at one of ours store - We'll be sure to pass your feedback on.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Lovely staff great beds

Lovely staff great beds, shoutout to Molly such a kind helpful soul x

9 de abril de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hi there,

Thank you for taking the time to leave us a review! We're thrilled Molly provided you with a wonderful experience in on of our stores.

Molly will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

I genuinely love working here 💛

I genuinely love working here 💛

It’s more than just a workplace—it feels like a little family. Our customers aren’t just clients, they become familiar faces we look forward to seeing every day. Building those relationships and having real conversations is such a rewarding part of the job.

We take pride in keeping everything clean, welcoming, and comfortable, so everyone feels at ease the moment they walk in. Whether it’s offering expert advice or just a kind, listening ear, we’re always here to help.

It’s such a positive environment to be part of, and I’m proud to work alongside a team that cares so much and brings such great energy every single day ✨

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Best place to go if you want to look & feel good

I have been visiting the tanning shop Oxford street for over 4 months now I started with their red light therapy bed and have taken advantage of their extremely well priced packages especially the membership package they offer which is fantastic I get to use the red light therapy bed every day for 31 days at a fraction of what it would cost me anywhere else and the benefits I’ve seen from feeling more energised to sleeping better to clearer skin complexion faded hyperpigmentation tighter pours hair looking healthier and fuller to better muscle recovery especially after intense workouts is quite frankly magical, red light therapy really works and The tanning shop Oxford street is the place to go for this amazing none invasive treatment the staff are super friendly warm and welcoming it’s like popping round to a friends so lovely, highly professional and extremely knowledgeable of every product in store especially the gorgeous fabulous manager Tracy who I can only refer to as my guardian angel she has guided me through the whole process with such a high attention to detail I feel like a VIP every time I visit I now use there amazing selection of sunbeds and after Tracy’s wonderful years of experience advice had an amazing tan within the first week I couldn’t believe it I would definitely recommend using there sunbed’s if your looking for an all over glowing tan and if your new like I was an unsure ask the fabulous Tracy for advice she knows which bed is right for you how many minutes to do and even which tanning lotion to use for the best results, I look like I’ve been sunbathing on a tropical island an all I’ve done is pop to the tanning shop near Oxford street for a lot less then what it would have cost me to travel to a tropical island Thank you so much The tanning shop Oxford street for making every visit so amazing so look forward to my next visit which will be tomorrow looking and feeling good is addictive

7 de abril de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hi Nabila,

Thank you for taking the time to leave us a review! We're thrilled Tracey provided you with a wonderful experience in our Oxford Circus store.

Tracey will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 3 em 5 estrelas

Had a few sessions on the beds here

Had a few sessions on the beds here, unfortunately not all good, while on a stand up the ‘music’ wasn’t at all music apparently the fan must of been damadged and I had 8 minutes of loud horrendous rattling, I think I must of spoke with the manageress as she was lovely ( hopefully the noise was sorted immediately)
Another time I asked for help as the bed came on too early and I couldn’t then correct it, no one came up for around 7/8 minutes so I was hanging around waiting, it must of been busy downstairs or something.
I phoned tonight at 21.40 to confirm if I turned up in 5 mins could I get in for a 6/8 minute bed but apparently the floors had already been mopped and ‘they don’t get paid after 10’ so not really.

26 de março de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hello Beverley,

Thank you for sharing your feedback with us. We greatly value your input and are sorry to hear that your experience at one of our Tanning Shops did not meet your expectations. Your satisfaction is incredibly important to us, and we want to address any concerns you may have promptly.

Should you wish to provide further details or file a formal complaint, we encourage you to reach out to our customer service team at customerservices@tfgg.co.uk. Rest assured, your feedback will be carefully logged, and thoroughly investigated, and we will take appropriate steps to ensure that any issues raised are addressed and resolved.

Once again, we apologise for any inconvenience caused and appreciate your understanding as we strive to improve our service based on your valuable feedback. We look forward to the opportunity to regain your trust and provide you with a more positive experience in the future.

Kind Regards,
The Tanning Shop Head Office

Classificada 5 em 5 estrelas

Alisha at your Billericay branch is…

Alisha at your Billericay branch is amazing.
She is always there, so I'm assuming she is the Manager.
She works so hard and is always happy and kind and so beautiful.
Such a breath of fresh air. I appreciate her lots.

4 de março de 2026
Opinião espontânea
logótipo da The Tanning Shop

Resposta da The Tanning Shop

Hi there,

Thank you for taking the time to leave us a review! We're thrilled Allisha provided you with a wonderful experience in our Billericay store.

Allisha will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 1 em 5 estrelas

Disappointing pricing strategy …

Disappointing pricing strategy Why has The Tanning Shop withdrawn their spraytan packages? This is very disappointing and poor customer service, risking loss of customer loyalty.

2 de março de 2026
Opinião espontânea
logótipo da The Tanning Shop

Resposta da The Tanning Shop

Hello there,

Thank you for sharing your feedback with us. We appreciate you taking the time to leave a review.

If you would like to file a formal complaint, please contact customerservices@tfgg.co.uk. Your feedback will be logged and investigated internally.

Kind Regards,
The Tanning Shop Head Office

Classificada 5 em 5 estrelas

Love this salon!! Always clean and friendly

I have been a regular customer for two years at the Finchley Road salon. I just wanted to show appreciation to two ladies who work there Erica and Kayleigh they are always so welcoming and friendly, they go above and beyond! Truly lovely ladies! Sadly I have to relocate to another branch. Please make sure they both get the recognition they deserve. Thanks again
Harriet :)

27 de fevereiro de 2026
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Resposta da The Tanning Shop

Hi Harriet,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Finchley store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

I visited on the Rugby Store on…

I visited the Rugby Store on Wednesday for a walk in session as I haven’t been on a sunbed in a while & I had totally forgot how to use them.

The lady on reception (Becca) was lovely, really smiley, helpful and chatty & had a lovely energy.

She helped talk me through each bed and how to use them and guided me well, I also brought a cream with her advice and help on deciding what was best for me.

5 stars 🌟 amazing customer service, very clean and tidy shop and lovely staff.

18 de fevereiro de 2026
Opinião espontânea
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Resposta da The Tanning Shop

Hi Jenna,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Rugby store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Lise and Megan are fantastic ladies.

I use the tanning shop Pendeford Wolverhampton. Lisa and Megan are always helpful and friendly and a visit just to see them makes my day. Fabulous customer service and genuine people too. Cannot speak highly enough of the place!

13 de fevereiro de 2026
Opinião espontânea
logótipo da The Tanning Shop

Resposta da The Tanning Shop

Hi Clive,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Wolverhampton store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

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