Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love the artwork and the print quality. The Production were shipped and cleared without any big problems. The information and Customer support service was very good all along. Now I look forward to go... Ver mais

Classificada 1 em 5 estrelas

Abattant WC instable dès l’installation : les fixations se desserrent à l’usage, produit inutilisable. Plusieurs essais réalisés en suivant les instructions + remplacement des charnières envoyé pa... Ver mais

Classificada 1 em 5 estrelas

Le produit est certes superbe, j'en ai acheté deux. Cependant, les fixations (joints et système de serrage) ont commencé à se détériorer assez rapidement et au bout de trois ans, l'une des lunettes n'... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing fun product. Put the Christian Lacroix toilet seat in the guest half bath. So many compliments. The hardware is great except there are plastic covers. My came with a little damage but the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de produtos de higiene

Escrito pela empresa

TohaaDesign creates the world's first toilet seat designed in collaboration with international artists


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

446 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 37% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Love the artwork and the print quality

Love the artwork and the print quality. The Production were shipped and cleared without any big problems. The information and Customer support service was very good all along. Now I look forward to go on the toliet.. 🤓👍

21 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Abattant WC instable dès l’installation…

Abattant WC instable dès l’installation : les fixations se desserrent à l’usage, produit inutilisable.
Plusieurs essais réalisés en suivant les instructions + remplacement des charnières envoyé par le SAV, sans amélioration.
Service client qui fait traîner (demande de vidéo répétée) sans proposer de solution concrète.
Très déçue, je ne recommande pas.

13 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Beau produit mais qualité médiocre

Le produit est certes superbe, j'en ai acheté deux. Cependant, les fixations (joints et système de serrage) ont commencé à se détériorer assez rapidement et au bout de trois ans, l'une des lunettes n'est plus du tout attachée. De surcroît, la décoration en placage a commencé à se décoller au bout de deux ans.

19 de maio de 2025
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Bonjour,

Les kits de fixation sont disponibles à la vente sur notre site:
https://tohaadesign.com/eu/fr/30-kits-de-fixation

Quant au décollement mentionné, cela est très rare et est dû, dans la vaste majorité des cas, et surtout au-delà de deux ans d'utilisation, à l'utilisation de produits d'entretien inadaptés ou à une installation dans un environnement trop humide.

Il est toujours possible de contacter le SAV en écrivant à info@tohaadesign.com avec facture ou référence de commande pour obtenir des conseils ou des renseignements.

Cordialement,
L'équipe TohaaDesign

Classificada 1 em 5 estrelas

VENDEUR DE VENT

une étoile obligatoire autrement je ne peux écrire d'avis site a fuir aucun respect pour le client j'ai attendu 2mois pour avoir ma commande ( charnières de fixation ) on m'a baladé pour ne pas me rembourser. J'ai écrit un courrier recommandé avec AR aucune réponse. Une honte!

12 de fevereiro de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Bonjour,
Nous sommes navrés du retard de livraison de vos charnières. Nous vous avons cependant régulièrement informé des délais, qui ne dépendaient pas de notre volonté, et présenté nos excuses à chaque fois. Nous avons également répondu à votre recommandé par mail.
Dans tous les cas, nous vous remercions pour l'intérêt que vous portez à nos produits.
L'équipe TohaaDesign

Classificada 5 em 5 estrelas

Customer service is absolutely amazing.

The customer service was absolutely amazing. I ordered the wrong toilet seat. They shipped me what I needed in a timely fashion all their products are quality. I will be a forever customer.

10 de abril de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you for your great review!
We're pleased to know that you're happy with your purchase.
You can reach us at info@tohaadesign.com if you need any help or information.
The team at TohaaDesign

Classificada 1 em 5 estrelas

Shipping Issues - Terrible

Not good. This company is in France and returns are terrible and they will not help with shipping. Businesses out of the US should clearly mark that on their site.

Thank you for the response, but this does not address the core issue.

At no point during the purchase process was there a clear, user-friendly option to distinguish between round and elongated toilet seats (you have to search and find it) - which is a fundamental product variation. That is not a minor detail; it is a basic requirement for ordering correctly. The lack of this option on your website creates unnecessary confusion and leads directly to situations like this.

Shifting responsibility to the customer while ignoring a clear gap in your purchasing experience is not acceptable. This is not simply a “customer mistake”—it is a failure in product listing and UX design. Additionally, expecting a customer to pay $28 in return shipping due to that oversight—while offering no meaningful resolution—is poor customer service. A company that values its customers would take accountability and work toward a fair solution, rather than defaulting to policy. A fair resolution would be for you to pay the shipping and senile the correct seat.

Your response reinforces the concerns raised in my original review. I strongly encourage you to revisit both your website functionality and your customer support approach, as this experience does not reflect well on your brand.

12 de março de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello,

Our company TOHAA DESIGN INC. is registered in Canada. Orders in the USA and Canada ship from our warehouse in Lakewood, New Jersey.

This information is available on our website, along with our Terms and Conditions.

We do not pay return expenses for items that were ordered by mistake. And you refused an offer that we made for an exchange.

Classificada 1 em 5 estrelas

Each time I tried to put the toilet…

Each time I tried to put the toilet seat on it’s not fitting the toilet I tried line it up I even watch how it’s installed on tube and still I haven’t been able to install this toilet bowl seat I do not know what I’m doing wrong

12 de março de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you for your order.
We just sent you an email.
Please send a video and pictures to info@tohaadesign.com if you're still having problems.
The team at TohaaDesign

Classificada 5 em 5 estrelas

Great aesthetic

Great aesthetic, quality material, looks great in area! Two thumbs up!

12 de março de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Thank you for your review :)

You can reach us at info@tohaadesign.com if you need any help or information.

The team at TohaaDesign

Classificada 5 em 5 estrelas

We love the toilet seats

We love the toilet seats! Now we have two. Everything was easy. Ordering was effortless. Shipping was fast.

13 de março de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you so much for your review :) We're pleased to know that you're happy with you purchase!
You can reach us at info@tohaadesign.com if you need any help or information.
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

Excellent products, excellent design and on top of that, superb customer service.

I'm in Dublin, Ireland and I work in advertising so I have a bit of an eye for design. When you think about a boring toilet seat and bathroom fittings, why not go for something unusual and unique? Create a bit of personality.

So I searched online and Tohaadesign know how to do that. Excellent products, excellent design and on top of that, superb customer service. Why would you go anywhere else? When these are the best in the space. No doubts and so I bought.

I did.
I will again.
You should.

Stuart

26 de março de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Thank you ever so much for this great review :) We're pleased to know that you're satisfied with your purchase!
Feel free to contact us as info@tohaadesign.com if you need any help or information.
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

Received my new Tohaadesign

Received my new Tohaadesign, great packaging and item was in perfect condition. The design looks good online but it looks so much better in person! Very happy with the quality and artwork.

28 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Thank you so much for your review! Feel free to contact us at info@tohaadesign.com if you need any help or information.
The team at TohaaDesign

Classificada 5 em 5 estrelas

Amazing product

Amazing product

28 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you for your review :) You can contact us at info@tohaadesign.com if you need any information or help.
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

High quality, looks amazing

The toilet seat arrived quickly and was packaged nicely. The quality of the print looks amazing. Seems well made and sturdy. It is a beautiful art piece!

25 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you so much for your review :) We're pleased to know that you're happy with your purchase! You can reach us at info@tohaadesign.com if you need any information or help.
Best regards,
The team at TohaaDesign

Classificada 1 em 5 estrelas

Vieilli mal

Bonjour, je suis très heureuse du rendu de l’abattant. Original et livré rapidement, mais il se dégradent rapidement. Les revêtement se décollent. Je n’en rachèterais pas, dommage car ils sont très joli au début.

22 de março de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Bonjour,
Ce type de détérioration est très rare.
Vous pouvez toujours contacter notre SAV à info@tohaadesign.com avec votre facture et/ou votre référence de commande.
Cordialement,
L'équipe TohaaDesign

Classificada 5 em 5 estrelas

Purchase, with no regrets!!!

I absolutely love my new toilet seat! It fits perfectly, was easy to install, and is both comfortable and beautifully vibrant.

It pairs perfectly with the shower curtain I purchased, bringing everything together for a true spa-like bathroom makeover.

I couldn’t be happier—thank you!

19 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello,
We're pleased to know that you're happy with your purchase. Thank you for your review!
The team at TohaaDesign

Classificada 5 em 5 estrelas

The product was high quality

The product was high quality. The design was lovely.

20 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you for your review :)
We're pleased to know that you're satisfied with your purchase!
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

Turns boring into fun

Turns boring into fun. Lot's of compliments. I would purchase more except I don't see the quick release hinge for sale? I saw it in your video but not in the ad.

26 de fevereiro de 2026
logótipo da Tohaadesign

Resposta da Tohaadesign

Hello and thank you so much for your review!
You can reach customer support by emailing info@tohadesign.com
They will definitely try to help.
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

A Wonderful Customer Service Experience

I had a wonderful customer service with Tohaadesign! The beautiful toilet seat arrived in perfect shape and looked even better in person!
My problem was that I thought that my elongated seat didn't quite fit my elongated toilet bowl after I installed it.
When I reached out to Customer Service they politely explained that the BASE on the toilet seat had to first be removed using the small Allen wrench, which was provided, THEN reverse the orientation of the BASE so that the Hex bolts face UP! This is how you extend the length of the seat to the correct fit and be careful with the very tiny screws in the base and you're DONE!
My friend and my brother will be purchasing seats from Tohaadesign after they saw the beauty and quality of my seat! Love it! Thank you!

16 de março de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Thank you so much! :)
We are pleased to know that you're satisfied with your purchase, and that customer support was helpful in solving the issue that you had.
If you need any other information, just send an email to info@tohaadesign.com
Best regards,
The team at TohaaDesign

Classificada 5 em 5 estrelas

Très bon produit

Très bon produit, livraison rapide, emballage parfait, je recommande

14 de março de 2026
Opinião espontânea
logótipo da Tohaadesign

Resposta da Tohaadesign

Bonjour,
Nous sommes ravis de savoir que nos produits vous plaisent, merci beaucoup pour votre avis !
L'équipe TohaaDesign

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