Thevisualbook Opiniões 

Resposta da Thevisualbook

7/06/2026

After reviewing the order details, we found that the order was placed on 3 September 2024 and that we were first contacted regarding the reported issue in April 2026, approximately 19 months after the purchase date. This is well outside our 6-month warranty period.

We also noted that the name and email address associated with the original order differ from the details used in the recent correspondence, which has made it difficult for us to verify the product’s history and usage since purchase.

Given the significant time that has passed, we are unfortunately unable to determine whether the issue existed at the time of delivery or developed later. As with many electronic devices, prolonged periods without use or charging can affect battery performance.

Although this matter falls outside our warranty coverage, we will offer a £40 gift card as a gesture of goodwill in an effort to reach a fair resolution.

We value all customer feedback and always aim to assist where possible. Should you wish to discuss the matter further, we remain happy to continue the conversation directly.

Resposta da Thevisualbook

17/01/2025

As a small business, we aim to maintain transparency with our customers. It’s important to note that we communicated via our website banner and social media stories that our warehouse was closed for the holidays, with operations resuming on 6th January. While your order was placed on 24th December, during our warehouse closure period, we promptly shipped it upon reopening. We truly regret any inconvenience caused by this unavoidable delay during the festive season. You can also go online & check Royal Mail opening dates during the festive period.

Our team works hard to ensure every customer feels valued, and we are proud of the quality of our products.

Your feedback is disheartening, as it does not reflect the dedication we pour into our work. We hope you might consider being more understanding of small businesses, especially during a time when logistics and operations are universally impacted.

Resposta da Thevisualbook

13/11/2024

Dear Ruqayyah,

Thank you for sharing your concerns. We value your feedback and would like to address the points you’ve raised:

1. Complimentary Service: The photo and video uploading service is a complimentary feature we offer to enhance your experience. It is separate from the product you purchased.
2. File Uploading Process: We upload all files received through our system. However, if some files were not successfully uploaded on the website, they might not have been received on our end.
3. File Order: When we download the files, they are sorted based on the date the picture or video was taken. This may result in the order appearing different from your original arrangement.

To address these issues, you can:

• Re-upload Files: Delete the current files and re-upload them in your preferred order. Our guidebook provides detailed instructions on how to do this.
• Contact Support: If you encounter any difficulties during this process, please reach out to our customer support team. We’re here to assist you and ensure your device is set up exactly as you wish.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Resposta da Thevisualbook

13/11/2024

Hello Aqsaa

We sincerely apologize for the confusion and frustration caused by the incorrect tracking number and our delayed responses. We are reviewing our processes to prevent such issues in the future.

As a token of our apology, we have emailed you a £50 gift card. We value your purchase and are committed to providing better service moving forward🤍.

Resposta da Thevisualbook

13/11/2024

I apologize for the unexpected €53 charge upon delivery. Due to Brexit, shipments from the UK to the EU are subject to local VAT and customs duties, which are beyond our control.

At checkout, we offer an option to prepay these duties, often at a reduced rate through our business account with the shipping carrier. It appears the free delivery option was selected, which doesn’t cover these fees.

We understand this situation is frustrating and are working to make our policies clearer. Sincerely apologies for the inconvenience

Resposta da Thevisualbook

13/02/2023

Thank you for reaching out to us and bringing this to our attention. We apologize for any inconvenience you have experienced with our service.

After reviewing our records, we have found that we did not receive the videos that were supposed to be included with your order. As a complimentary service, we offer to upload videos to the slideshow, but as we did not receive the videos from you, we assumed that you wanted to upload them yourself.

We would like to offer our sincerest apologies for any confusion or misunderstanding that may have caused. As a small business, customer satisfaction is our top priority, and we always strive to provide the best possible experience for our customers.

We are still happy to make the slideshow for you and provide it to you. We just need the videos and photos from you. We hope that you will give us the opportunity to make things right and provide you with the best experience possible.

Thank you for your understanding and we look forward to the opportunity to serve you again in the future.

Kind regards,
Iman

Resposta da Thevisualbook

24/01/2023

Hello,

We understand that your experience with your order may not have met your expectations, and for that, we apologize. We appreciate your feedback, as it allows us to improve our services and ensure that all of our customers are satisfied. We want to remind you that the slideshow service we provide is a complimentary service for all our customers, and it's not part of the product. that is why we advise our customers to make their own slideshows if they have a specific way they want their videos and photos to be presented. If you have any further issues, please don't hesitate to reach out to us, and we'll do our best to rectify the situation and ensure that you have a positive experience.

Once again, we apologize for any inconvenience caused and thank you for choosing our service.

Kind regards,
Iman