Thirmik Opiniões 6

Resposta da Thirmik

Há 6 dias

Hi Con,

I'm sorry you've had this experience. I understand how frustrating that is, and I want to make this right. For clarity, every subscription confirmation email includes a direct link to cancel anytime, and there's also a Subscription Management link in the footer of our website where you can manage or cancel your subscription on your own terms.

That said, if those options aren't working for you or you're having trouble accessing them, please email us at hello@thirmik.com with the subject line "Trustpilot: Cancel & Refund," and I'll personally make sure your cancellation and refund are processed the same day .

Sincerely,
The Thirmik Team

Resposta da Thirmik

Há 6 dias

Hi Anh,
Thank you so much for sharing this! Hearing that you noticed a real difference in your stiffness after just one month is exactly the kind of result we hope for. We're glad it's working well for you too. Looking forward to having you back!

— The Thirmik Team

Resposta da Thirmik

18/05/2026

Hi Huy, thank you so much for your review! We take a lot of pride in our shipping, our facility is based right here in the USA, which means faster delivery and hands-on quality control from start to finish. It's wonderful to hear you're already feeling stronger. That's exactly what we love to hear! If you ever have any questions or need anything at all, we're just a message away.

Resposta da Thirmik

15/05/2026

Hi there! We're sorry to hear you've had trouble reaching us, and we want to clear a few things up.

It is not possible to accidentally sign up for a subscription. Our payment gateway requires an explicit selection between a one-time purchase and a subscription plan, this cannot be bypassed or selected on your behalf. The subscription option is displayed multiple times throughout the checkout process, and immediately after your order was placed, a confirmation email was sent clearly stating you had enrolled in a subscription.

Additionally, a reminder email was sent several days before your next charge, giving you advance notice and time to act.

In the case you chose a subscription , cancelling is straightforward, you can do so at any time by either emailing us directly at hello@thirmik.com, or by clicking the cancellation link included in every subscription email we send, which takes you directly to your subscription management page.

We'd encourage you to reach out to us at hello@thirmik.com and we'll get this sorted for you immediately.

— The Thirmik Team

Resposta da Thirmik

15/05/2026

Hi Margo, thank you for sharing your experience, and we're sorry to hear this didn't go smoothly.

To provide some clarity for anyone reading: when you cancelled through PayPal, your subscription was immediately deactivated, which our team confirmed to you by email. However, your original order had already been picked up and was in transit with the carrier at that point, which is why it arrived. Unfortunately, once a package leaves our fulfillment centre, we have no ability to intercept it, this is standard across all shipped-goods retailers.

As well upon reviewing your case, we can see that a full credit has already been issued to your original payment method. If there's anything further we can do to help, our team is always reachable at hello@thirmik.com:)

— The Thirmik Team