Thompson Creek has great windows and their installation is top notch. My only issue was that they cancelled on me the morning of the installation and I had paid someone to help me move furniture out o... Ver mais
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Leia as opiniões dos outros
Al was a wonderful salesman who walked us through exactly what we were looking for. Communications with Alexis were handled smoothly and efficiently, and the work crew worked extremely well on the day... Ver mais
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Thompson Creek had the best windows of all the companies we checked. Smooth operation, good looks, and the best balance between low heat transfer and clarity. (Other company's windows were too dark... Ver mais
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Unable to reach Thompson Creek repair associate for three weeks. Had to contact manager to schedule repairs. Too many excuses from associate, lost phone, sick, on vacation for THREE WEEKS. It seems to... Ver mais
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Informações sobre a empresa
Sobre Thompson Creek Window Company
Escrito pela empresa
Thompson Creek Window Company is the Mid-Atlantic region’s premier home improvement replacement products company.
We have been customizing and manufacturing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Our products deliver time and again, improving a home’s energy efficiency and increasing home values, curb appeal and sheer comfort.
Escrito pela empresa
Our 50-Year No-Hassle Warranty
Quality You Can Believe In
Safeguarding your investment from the project's start up to 50 years after installation, our warranty covers both the product and installation. Any product you choose from Thompson Creek is made with the highest quality materials and built to last. When it comes to windows, we cover everything from the frame to the locks, insulated glass unit, screens, the color, and installation. Our gutter system protects your home and is guaranteed to never clog or have issues with the flow of water. We warrant this product for 50 years and cover everything from the seamless troughs and downspouts as well as the installation. You'll rest easy knowing your windows are covered for up to 50 years!
Informações de contacto
4200 Parliament Place Suite 600, 20706, Lanham, MD 20706, Estados Unidos da América
- 301-321-7799
- contact@thompsoncreek.com
- thompsoncreek.com
3,9
Bom
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Resposta da Thompson Creek Window Company
Hi George! We’re so glad to hear everything was fast, clean, and exactly what you were looking for. Thanks for choosing Thompson Creek!
Very pleased with the new door from…
Very pleased with the new door from Thompson Creek. It was installed on time, and installation was flawless. In fact, we had some minor defects in the siding alongside the door, and the installer fixed them as well. Highly recommend.
10 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi Gerald! We’re so glad to hear you’re pleased with your new door and that the installation was on time and flawless, even with your installer taking care of the minor siding issues. We truly appreciate the recommendation. Thanks for choosing Thompson Creek!
Just had a minor followup issue
Just had a minor followup issue. Work was great! Just a little slow getting here. But truthfully, not a huge deal. Love TC!
27 de outubro de 2025
Resposta da Thompson Creek Window Company
Hi Margaret! We’re glad to hear the work turned out great and that you’re happy with the results, even though it took a little longer than expected for the follow-up visit. Please send your account information to reviewresponse@thompsoncreek.com if there’s anything more you need. Thanks for choosing Thompson Creek!
Good product/poor customer service
The product is really good. The customer service and responsiveness to the customer really needs to improve. The lack of communication is a problem.
10 de novembro de 2025
Resposta da Thompson Creek Window Company
Hi John. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to reviewresponse@thompsoncreek.com with your account information so we can make sure your project receives the communication you expect.
The crew did not arrive early enough to…
The crew did not arrive early enough to finish before dark. worked about 2 hours in the dark without lights. the crew was not as sharp as the crew that installed the patio door last year. They seemed to struggle on removing and installing the windows. There was a language barrier.
28 de novembro de 2025
Resposta da Thompson Creek Window Company
Hi Karl. We’re very sorry to hear that your crew arrived too late in the day, had to work in the dark, and struggled with the removal and installation process. You should never have to worry about visibility, timing, or communication barriers during your project, especially after having a smoother experience with your patio door installation last year. Please send your account information to reviewresponse@thompsoncreek.com so we can review what happened and work toward a proper resolution.
French doors…
Process for selecting the best doors for my kitchen went extremely well. Isaiah was able to provide suggestions that gave me security and nice looking doors.
5 de novembro de 2025
Resposta da Thompson Creek Window Company
Hi Ginny! We’re glad to hear the selection process went smoothly and that Isaiah was able to help you choose doors that look great and make you feel secure. If there’s anything more we can do to improve your experience, please send your account information to reviewresponse@thompsoncreek.com so we can assist you further.
Hey sales rep kept it real the follow…
Hey sales rep kept it real the follow up person was rite on time with the help for us to decide what we really wanted and he made it happen . Also fixed the front door you all had installed knew his job . The installers where rite on time didn't mess around got down to business and Bam the the job was done cleaned carried everything away Beautiful love it .
1 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi Kim! We’re so glad to hear your sales rep was straightforward, your follow-up rep helped you make the right decision, and that the door issue was fixed quickly and professionally. It’s great to know the installers arrived on time, worked efficiently, cleaned up, and left you with a beautiful result you love. Thanks for choosing Thompson Creek!
Great communication and good products
9 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi Cyn! We’re glad to hear you’re happy with the communication and the quality of our products. Thanks for choosing Thompson Creek!
The job was done well professionally
The job was done well professionally. I had almost 3200 square feet of vital sighting done. The workers did a great job very courteous, and their cleanup was excellent
23 de julho de 2025
Resposta da Thompson Creek Window Company
Hi Michael! We’re so glad to hear your project went smoothly and that your 3,200 square feet of siding was completed professionally with courteous workmanship and excellent cleanup. Thanks for choosing Thompson Creek!
The installer was not ethical but the company made goo.
The installer did not have all the parts and wasn't going to tell me. I had to figure it out for myself and call the company. The actual installer did nothing to assist me. It took awhile but they finally installed the missing part.
9 de março de 2025
Resposta da Thompson Creek Window Company
Hi Lorraine. We’re very sorry to hear that your installer didn’t communicate honestly about the missing part and that you were the one who had to identify the issue and call in for help. That should never happen, and we’re glad the part was eventually installed, but we understand your frustration with the process. Please send your account information to reviewresponse@thompsoncreek.com if your project requires any additional assistance.
The installation guy was outstanding as…
The installation guy was outstanding as was the sales gentleman, it’s not often when a tech is so well connected and trained, it shows how well likes his job and respects the company that he works for. I’m happy to do business with a family owned company!!
9 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi Tom! We’re thrilled to hear both your installer and salesperson made such a strong impression with their professionalism, training, and pride in their work. It means a lot to know their dedication came through and that you’re happy doing business with a family-owned company. Thanks for choosing Thompson Creek!
Same day tub to shower conversion
The product is excellent, solid, and durable feel and look. Very satisfied with that. The caulk lines are perfect. Installation was done with precision and quickly. A 4 star rating was given because 2 of the 4 shelves were not installed until later. The install date was cancelled 2X by TC creating an unnecessary delay. We also had simple questions about the dual shower operations that customer service could not answer and should have been able to. When the 2 shelves were installed it was explained.
13 de agosto de 2025
Resposta da Thompson Creek Window Company
Hi Debbie! We’re so glad to hear you’re happy with the quality of the product, the precise installation, and the overall finished look. We’re very sorry, though, for the delays caused by the two canceled install dates and for the confusion around the dual shower operation. If you have any additional questions, please send your account information to reviewresponse@thompsoncreek.com so we can ensure you get the answers you deserve.
It started out really well
It started out really well, but now I'm almost 3 into the weeks into waiting for them to contact me about finishing my garage roofline. There's about a 2 inch gap between the roof and the siding, and it's just metal, and I've been asking them to come out here and fix it, and nobody's come to fix it. They sent the gutter guy to look at what was going on but not a siding guy. So. A ZERO... Its ANDREA. I just sent it
18 de novembro de 2025
Resposta da Thompson Creek Window Company
Hi Andrew. We’re very sorry for the delay you’ve experienced. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to reviewresponse@thompsoncreek.com with your account information so we can make sure your project receives the communication and attention you expect.
You sent the wrong windows on the initial install
You sent the wrong windows on the original install. But you resolved the issue promptly. But now today I just tried to clean them and only 2 of the 5 windows are tilting in properly. The other sash looks are not releasing the window to tilt in!
27 de junho de 2025
Resposta da Thompson Creek Window Company
Hi B. We take great pride in the craftsmanship and performance of everything we manufacture, and we want to make sure you feel confident in your investment.
Please email your account information to reviewresponse@thompsoncreek.com, and we’ll be happy to review your project and help make sure everything meets our quality standards.
Didn't provide good customer service.
9 de setembro de 2025
Resposta da Thompson Creek Window Company
Hi Lois. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to reviewresponse@thompsoncreek.com with your account information so we can make sure your project receives the communication you expect.
The installation team were great but it…
The installation team were great but it took months to get my installation completed.
9 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi Grayland! We’re glad to hear your installation team did a great job, but we’re very sorry it took so long for the project to be completed. If you have any additional questions or concerns, please send your account information to reviewresponse@thompsoncreek.com so we can review your timeline and make sure everything is fully resolved for you.
It took more than six month for…
It took more than six month for Thompson Creek to complete the installation of my two sliding doors, by installing the correct door handles. The technician came to the house with the wrong door handles, at least three times. After the third attempt, they finally got it right. The final payment was not supposed to be paid until the installation was completed but it took them so long, they finally charged the final payment to my credit card, before the correct door handles were installed. I called and complained but they didnt' seem to care. The doors are excellent, but the customer service and followup was unacceptable. I cannot recommend them.
31 de julho de 2025
Resposta da Thompson Creek Window Company
Hi Greg. We’re very sorry for the delays you’ve experienced. We know how disruptive it is when appointments shift, especially after you’ve rearranged your schedule.
If you email your account information to reviewresponse@thompsoncreek.com, we’ll have a supervisor review your timeline right away and ensure you receive a firm, accurate schedule moving forward. We appreciate you bringing this to our attention.
Great experience
Great experience! Very professional, on time and the company follows through!
Thank you!!
10 de novembro de 2025
Resposta da Thompson Creek Window Company
Hi! We’re so glad to hear you had a great experience and that everything felt professional, on time, and backed by strong follow-through. Thanks for choosing Thompson Creek!
They promised that the project will…
They promised that the project will finish by March 2025 at the LATEST. Well 6 months later the whole project was still not finished. The customer rep was not responsive to our questions and request. The measurements on one of the door was not correct for a third time and we had to take off from work to be at the house 3 times with project not finished. I would not recommend Thompson Creek after they said that they are very good door company. Too many broken promises.
9 de dezembro de 2025
Resposta da Thompson Creek Window Company
Hi William. We’re very sorry for the delays you’ve experienced. We know how disruptive it is when appointments shift, especially after you’ve rearranged your schedule.
If you email your account information to reviewresponse@thompsoncreek.com, we’ll have a supervisor review your timeline right away and ensure you receive a firm, accurate schedule moving forward. We appreciate you bringing this to our attention.
They were good to work with
They were good to work with. They were timely, neat and came back to be sure I was satisfied with the work.
9 de dezembro de 2024
Resposta da Thompson Creek Window Company
Hi Pat! We’re so glad to hear the team was timely, neat, and made sure you were fully satisfied with the work. Thanks for choosing Thompson Creek!
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