TidyChoice Opiniões 

177
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de limpeza

Informação fornecida por diversas fontes externas

TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

177 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(177)

7 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Good service

23 de junho de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Maria,

Thank you for taking the time to leave a review. We are glad we were able to help and provide you with a good service

Best regards,

The TidyChoice Team

Classificada 1 em 5 estrelas

Kept being charged after cancellation

My Tidychoice cleaner was great, but I cancelled TidyChoice after two sessions because I only needed it twice.
Despite receiving a text confirming I had cancelled *all* my future sessions with TidyChoice, I was then informed a few days later that a new cleaner had been booked and it was too late to cancel them. There is no way to email them, I can’t get my money back, and despite cancelling them AGAIN, I don’t know if they’ll keep charging me.

23 de junho de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Hester,

Thanks for taking the time to leave us a review. We're glad to hear you were happy with the service from your cleaner.

We apologise for any confusion with your re-booking. We've contacted by email regarding arrangements for a refund.

Please don't hesitate to contact us at info@tidychoice.com if there's anything else we can help with.

Thanks,

Tidychoice Team

Classificada 1 em 5 estrelas

Disorganised - Cancellations & No Shows

I came across TidyChoice online whilst searching for a new cleaner and was attracted by their high review scores.

Sadly my experience was absolutely dreadful. Firstly I had to email them directly to confirm my booking after hearing nothing for two days, they insisted all was well and then the cleaning was cancelled the evening beforehand because apparently said cleaner had left the company.

A replacement for the following day was offered and they never showed up. They later claimed that TidyChoice contacted them directly cancelling the booking.

At this point I decided to cut my losses: I demanded a refund and walked away.

Never again. Despite their sleek website, TidyChoice do not seem to have control over their business.

23 de junho de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi,

We're sorry to hear you experienced issues trying to book a cleaner through us.

This isn't reflective of the service we offer.

Please contact us at info@tidychoice.com and our customer team will support you in any way they can.

Thanks,

Tidychoice Team

Classificada 5 em 5 estrelas

Easy to use, reliable service

Easy to use platform and a reliable service. Cleaner always shows up on time and does a great job. Would recommend TidyChoice to others.

20 de abril de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Anna,
Thank you for your kind review and recommending us to others. We really appreciate it.
Best,
The TidyChoice Team

Classificada 5 em 5 estrelas

TidyChoice came to my rescue

TidyChoice came to my rescue. I was desperate after my mums regular cleaner took ill and I live too far away to do a decent job. I found Tidy Choice online. Booking was straightforward, they take a deposit of one hour I think at the booking stage and the balance comes off once the work is complete, so quite safe and secure and the gentleman who came did a sterling job. Highly recommended.

29 de janeiro de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Shade,

Thank you for sharing your experience. We are glad we were able to help.

Best regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

Great company

I work with TidyChoice since last November and I am happy to be party of this company. They are always ready to help me with anything and my payment is always on time.

26 de janeiro de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Aniquela,

Thank you for your kind words. We are happy to hear that the platform is working out well for you.

All the best,
The TidyChoice Team

Classificada 4 em 5 estrelas

Good

As a cleaner i am not dissapointed with Tidychoice and would love to reccomend them to any experienced cleaners and customers who are seeking profesional work.

26 de janeiro de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Marian,

Thank you for the review. We work hard to make sure we deliver great service to all our professionals and customers.

All the best,
The TidyChoice Team

Classificada 5 em 5 estrelas

Great service

Great service. Thank you

18 de janeiro de 2021
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Sunny, we are glad to hear that you are satisfied with the service.

All the best,
The TidyChoice Team


Classificada 3 em 5 estrelas

Great Idea. Minimal service

I love the idea of this service with a centralised place to book and make changes etc! The prices were great which I now understand means that it is not a fully supported service like using a cleaning agency. We had an issue with our cleaner not returning our keys and stop communication all together. TidyChoice did try to message and help but in the end they could not help and we had to pay to have the locks changed ourself. I hold the say there is any issue rather that users should be aware there is really no difference in using the service or hiring a cleaner privately through GumTree etc.

16 de dezembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi JC,
Thank you for taking time to leave a review. We really do appreciate feedback.

All cleaners on our website go through a 6-stage vetting process and performance is continually monitored. However, no vetting process is perfect and occasionally things do go wrong.

When things do go wrong, our customer service team works hard to put things right. We are so sorry that you had a bad experience using the service.

Please let us know if we can help further.

Best,
The TidyChoice Team

Classificada 5 em 5 estrelas

Recommend TidyChoice and Adele - East London

I can recommend TidyChoice and also Adele in particular.

I started using TidyChoice in September as I was not happy with the service from a previous agency, so it has been 3 months now. TidyChoice's website and process is easier than others and I have been very satisfied with Adele's work. She is a kind person and I have noticed that she often does some little extra thing to help when she has time.

I have a 6 hour session once every two weeks and this seems to allow a reasonable time to get the work done well - we also try to be flexible - clearly if we have made a huge mess that is difficult to clean around we don't expect miracles, and equally when we have the house in a good state, there can be time for a deeper clean.

For context: 3-bed house with basement, East London.

15 de dezembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi,
Thank you for your kind words. We are happy that the booking with Adele is going so well.
All the best,
The TidyChoice Team

Classificada 5 em 5 estrelas

I work here

I work here. And TidyChoice has given me the best way to learn new experiences and gain skills with my domestic cleaning/housekeeping business. I appreciate the support. As I have met good customers so far, who have been welcoming enough to give me good feedbacks in my cleaning.

30 de novembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Adwoa, we are glad to hear that TidyChoice is working out well for you and that you were able to find good customers through us.

Best regards,
The TidyChoice Team

Classificada 3 em 5 estrelas

Frequent changeover of cleaners

We had used Tidy Choice for years but unfortunately where we live (East London) we got such a high turnover of cleaners over the last year we won’t be using them again. Generally they sorted all problems quickly but it has ended up us not finding it suitable for us.

13 de novembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Emily,
Thank you for sharing your experience with us. We greatly appreciate feedback as it helps us to improve our service.

As you know, 2020 has been a challenging year for many people. We have seen higher turnover this year as professionals leave London or stop working due to the pandemic.

When a professional leaves the platform we always try to find a suitable replacement as soon as possible but we do understand if you decided to move on.

Please let us know if we can help in any other way.

Kind regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Great & efficient!

Veselka was brilliant and so was the agency. This was the third person we used via Tidy Choice. The communication with them was very easy and helpful. They always replied quickly. Nothing to complain about at all. Definitely recommend. We stopped because our nanny is talking over.

3 de outubro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Valentina,

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is to make customers happy and we are glad that we met that mark!

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

easy to use

great cleaner, system easy to use, never had a problem.

17 de setembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Brett,

Thank you for the review. Our mission is to provide customers with the best professional cleaners in London.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

I have used TidyChoice to find cleaners

I have used TidyChoice to find cleaners. Unfortunately in London is difficult to hire someone you can stick with for long. I really like how flexible this service is. Cleaners have been good and reliable. TidyChoice gives support when needed... have only contacted them three times in the past 4 years. I recommend them.

9 de setembro de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Ana,

Thank you very much for your review! We are happy to hear that the cleaners you found on TidyChoice met your expectations.

We strive to provide the best service to all our customers.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Gabriela was fantastic

Gabriela was fantastic. Very helpful, flexible, always on time and always polite. We are moving house and need to see what the new cleaning requirements are once we’ve settled but I’d definitely recommend her and use her again. Thank you

12 de agosto de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Tina,

Thank you for the feedback. We are happy to hear that you found a cleaner that matched your requirements.

Best regards,
The TidyChoice Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais