TidyChoice Opiniões 

177
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de limpeza

Informação fornecida por diversas fontes externas

TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

177 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as opiniões

(177)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Elaine has been an excellent cleaner

Elaine has been an excellent cleaner. Due to Covid 19 I am no longer in a position to have a cleaner. If things change I'll definitely use your services

17 de julho de 2020
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Margaret,

Thank you for the review. Do not hesitate to contact us when you are ready to book a new cleaner.

Best regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

Very good

Olga was very good. She was reliable, friendly and punctual. Was so lovely to come home after her sessions! Tidychoice make everything very easy. Am only cancelling because I’m reducing my hours at work so will do the cleaning myself now.

6 de junho de 2020
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Resposta da TidyChoice

Hi,

Thank you for the feedback, we appreciate it. We always take into consideration customer feedback as it really helps improve our service.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Good service

25 de maio de 2020
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Resposta da TidyChoice

Pauline,

Thank you for your review!

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Excellent service!

I've decided to make a booking for a one-off cleaner through TidyChoice a couple of weeks back. I was initially a bit skeptical as I'd never used a similar service before and didn't know what to expect (I can be quite hard to please!). After selecting a cleaner in my area, she got in touch in less than 2 hours to confirm the booking and ask if I had any special or additional requirements, which she agreed to in a very kind and professional manner. I must say I was already very impressed by this stage!

On the day, she arrived early and got started on time, which I really appreciated. She did an amazing job at cleaning my flat, did everything as I've requested and, honestly, my bathroom has never been so shiny!! She was very thorough and hard working throughout the session, and she even stayed for almost an extra hour to ensure she got everything done to the highest standard.Needless to say the service exceeded my expectations! Should I ever need a regular cleaning service in future or another deep cleaning session, I will choose TidyChoice without hesitation!

18 de maio de 2020
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Resposta da TidyChoice

Julie,

Thank you for your detailed review. We are glad to hear that you found the process easy and that the service met your expectations!

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Very impressed!..

Very impressed!... smooth and hitch free service!... would definitely recommend!

2 de maio de 2020
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Resposta da TidyChoice

MJ,

Thank you for the review. We are glad to hear that the service went well!

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Very professional and very clean

Very professional and very clean, I would no hesitation to recommend this service Thank you.

20 de abril de 2020
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Resposta da TidyChoice

Michael,

Thank you for the review. We work very hard to deliver a great experience to all our customers.

Best regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

Our experience was positive

Our experience was positive. The company representative was responsive, helpful and provided excellent customer service. Our housekeeper was dependable, professional and flexible with our changing schedule.

11 de março de 2020
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Resposta da TidyChoice

Hi,

Thank you for the review. We are happy to hear that your experience with TidyChoice was positive. Our priority is to provide the best service to all our customers.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Excellent and great value service.

Excellent and great value service.
Always pleasant to deal with the central team.
The cleaner supplied was highly efficient and my house was left spotless every fortnight!
Bookings all managed online which made it easy to cancel, amend and re-book.
Would recommend these guys without hesitation.

10 de fevereiro de 2020
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Resposta da TidyChoice

Garett,

Thank you for taking the time to share your experience. We strive to provide our customer with the best customer service.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Orleane provides a wonderful service…

Orleane provides a wonderful service through Tidychoice. Thank you!

31 de janeiro de 2020
Opinião espontânea
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Resposta da TidyChoice

Nassimah,

Thank you very much for your review! We are happy to hear that the cleaner you found on TidyChoice meets your expectations.

Best regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

The service is impeccable

The service is impeccable and easy to use. Great communication with the cleaner and no issues whatsoever. Would definitely recommend

31 de janeiro de 2020
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Resposta da TidyChoice

Alessio,

Thank you for the review. Glad to hear that the service is working well for you.

The TidyChoice Team

Classificada 5 em 5 estrelas

The cleaner I found through TidyChoice…

The cleaner I found through TidyChoice was great and completed all the tasks in the allocated time. Will definitely book again!

31 de janeiro de 2020
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Resposta da TidyChoice

Lorenzo,

Thank you for sharing your experience. We are glad to hear that your new booking has gone well.

Best regards,
The TidyChoice Team

Classificada 1 em 5 estrelas

I dumped Tidy Choice months ago in…

I dumped Tidy Choice months ago in result of a lousy clean (for which I over-paid and never received a refund).

I do NOT recommend this company.

(Having received an email from TC this morning requesting a review, I have willingly obliged! This is a hazard of sending stock emails blindly, TC, as I believe you can see).

MY RESPONSE TO TC'S REPLY: From the other reviews on-site, I see that I am not the only customer to have found your service abysmal. Moreover, I can't myself check the bookings that I made with your company as my account has been de-activated. That said, I believe I had a 4th clean which was highly unsatisfactory only to find TC NOT PUBLISHING the negative review which I believe I wrote. (If so, this mirrors the case of Anita on 16-6-18, if her claim that you did not publish her negative review of a cleaner is, as I believe, true). Lastly no, I don't give a company a positive review when I consider their service rubbish (which happens when I over-pay, get a lousy clean, find my subsequent negative review not published, do not receive a refund even of my over-payment, and get customer service ignoring me, for instance).

31 de janeiro de 2020
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Resposta da TidyChoice

Hi Regina,
We are sorry if you felt that you had a bad experience. You made 3 one-off bookings through our platform.
• 10 July 2017 with Maria
• 4 August 2017 with Raluca
• 7 September 2017 with Simona

You left 5-star reviews for both Maria and Simona along with nice comments. We did not find any correspondence relating to the Raluca booking. However, we apologise if this booking did not go well.

Cleaners on our platform set their own rates according to their experience and under-performers are routinely deactivated. We aim to provide everyone with a great experience and value for money but things can go wrong from time to time.

We would appreciate it greatly if your positive experiences using the platform are reflected in your review.

Thanks and regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Very nice company

Very nice company to work with..i am with them from few years and very Happy..

24 de janeiro de 2020
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Resposta da TidyChoice

Loredana,

Thank you for the feedback. We work very hard to provide professionals with a great platform to manage their customers.

The TidyChoice Team

Classificada 5 em 5 estrelas

Good service!

I found a cleaner via TidyChoice over a year ago. She is very good. I have not contacted TidyChoice often because there was no need but the few times I have needed help to find a replacement for the holiday season, they have been responsive. I recommend them.

21 de janeiro de 2020
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Resposta da TidyChoice

Nuno,

Thank you for taking the time to share your experience. We strive to provide our customer with the best customer service.

Best regards,
The TidyChoice Team

Classificada 1 em 5 estrelas

Shocking service

Shocking service, cleaner re-arranged the first booking and then didn’t turn up for the second very unreliable and unprofessional

13 de janeiro de 2020
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Resposta da TidyChoice

Hi Christopher,
Further to our call, Sarah did have a serious family emergency and she apologies profusely for the inconvenience caused.

We are confident that your new booking will go smoothly.

Best,
TidyChoice Team

Classificada 5 em 5 estrelas

I have booked a regular cleaner with…

I have booked a regular cleaner with TidyChoice a month ago and I am very happy with her.

I am going away for Christmas but I will definitely book her again when I come back.

16 de dezembro de 2019
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Resposta da TidyChoice

Mark,

Thank you for sharing your experience. We strive to provide the best service to all our customers.

Best regards,
The TidyChoice Team

Classificada 1 em 5 estrelas

Very poor

Very poor - cleaner phoned me two days before to re arrange and did not turn up then re arranged then phoned the night before asking me where to go and would I cover the cost of a taxi. Just bizzare.

12 de dezembro de 2019
Opinião espontânea
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Resposta da TidyChoice

Dear Phil,
Thank you for taking time to provide feedback. We are sorry that you had a bad experience using the platform.
Whilst we thoroughly vet all cleaners, no vetting process is 100% fool-proof. We continually monitor performance through customer feedback and unreliable professionals are deactivated.
Your cleaner was relatively new to our platform and you were unfortunate that they were not reliable or professional. Hundreds of cleaners use our platform and the vast majority of bookings do run smoothly.
When things go wrong we like to hear from customers so we can try to put it right as soon as possible. We apologise for the inconvenience caused and hope that you do not think too badly of us.
Best,
The TidyChoice Team

Classificada 4 em 5 estrelas

Cleaner&Client Oriented Agency/Promising customers

Tidy Choice knows their market. They are very accurate and precise with meeting expectations in between the cleaner and the client. Hats off to how responsive they are anytime of the day when you have to address issues and resolved immediately.
Mobile friendly app where you can navigate your calendar and your payments. I love my current client they chose for me! It's a match!

2 de dezembro de 2019
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Sahara,

Thanks for your kind comments.

If you need help finding new clients, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.

Thanks,

The TidyChoice Team

Classificada 5 em 5 estrelas

Excellent service offered

Excellent service offered. Communicates regularly and the cleaners are of very high standard.
Karla helps us on Sunday mornings and is brilliant and very friendly.

22 de novembro de 2019
Opinião espontânea
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Resposta da TidyChoice

Robyn,

Thank you for your feedback. We are glad to hear that you found a suitable cleaner on our platform.

Best regards,
The TidyChoice Team

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