Tikamoon UK Opiniões 

Good customer service and my item arrived well packaged and quicker than anticipated

Lucie's support from the customer service team so helpful and wonderful customer service!

Excellent quality products. Tracey from customer services was very helpful when I needed to make a return. Hassle free process.

Outstanding service and product quality. Great communication. This is my 2nd purchase from Tikamoon and I would highly recommend them to anyone.good value also.

Good quality well made product. Delivery confirmation and tracking first class. Will certainly consider other products in this Company's range.

BEWARE - they sell bathroom products that are not fit for bathroom use. In fact, the bathroom products (wood) have less treatment than any other wooden products we've bought for our house.

We had our interior designer purchase two solid teak bathroom vanity units from Tikamoon. One arrived completely untreated, the other supposedly ‘varnished’, yet both stain instantly from the very first small splash of softened water and feel rough – a cloth literally catches on the surface. Tikamoon have now dismissed this as ‘normal wear and tear’, refused any warranty claim, and told us to find a joiner ourselves. For bathroom furniture marketed as bathroom‑grade teak, this is nowhere near satisfactory quality or fit for purpose, and their customer service response has been equally disappointing.

Brilliant product and good service with Tikkamoon. Overall a beautiful product with excellent finish, packaged, and overall we're delighted. Delivery wasn't great, but that wasn't them!

The TV console itself is absolutely beautiful — exceptionally well made, gorgeous wood and exactly the quality and aesthetic I was hoping for. Unfortunately, the experience of trying to resolve a problem with the delivery has been incredibly frustrating.

The console arrived without all of the components required to assemble it. Two of the legs were included, but the rear support/bar incorporating the other two legs was completely missing. This wasn’t a minor cosmetic issue or a spare screw — a substantial part of the furniture simply wasn’t in the delivery, so the console could not be assembled as supplied.

I contacted Tikamoon and since then there has been a considerable amount of back and forth. Initially I was told the console was out of stock, and later that it was back in stock and they could replace it.

I asked whether they would collect the incomplete console when delivering the replacement, only to be told that I would need to repackage the entire piece for collection. This is a large, heavy piece of solid-wood furniture which I had already unpacked and moved into my home. I contacted Tikamoon twice about the practicality of this and have struggled to get the issue properly resolved.

In the meantime, rather than having an unusable TV console sitting in my house indefinitely, I arranged and paid for someone to make the missing rear support and legs for me.

At that point I suggested what I thought was a very straightforward and reasonable alternative: rather than Tikamoon replacing an otherwise beautiful piece of furniture, transporting another large console to me and collecting this one, could they simply offer an appropriate partial refund to recognise that the product was supplied incomplete and that I have incurred a cost having the missing component made myself?

I am still trying to get a satisfactory resolution.

What makes this particularly disappointing is that I genuinely love Tikamoon’s furniture. The console itself is beautiful and I would happily recommend it on quality and design. But furniture at this price point also needs after-sales service to match. If a substantial component is missing from an order, resolving that shouldn’t become the customer’s logistical and financial responsibility.

I hope Tikamoon will now resolve this fairly, because I’d much rather be able to update this review to reflect a company that responded well when something went wrong.

Very happy with my online purchase. The whole experience was very easy and my new piece of furniture was delivered very promptly. It was extremely well packaged and the delivery was arranged to suit my schedule.

Great customer service. Instant replies to queries and super helpful.

Great quality, very happy with my purchase. Friendly and easy customer servicec Would definitely recommend

Bench lovely but unfinished teak so has been stained by light rain and now we have to seal it, which is highly inconvenient. I was asked to give feedback by v dodgy looking site, which TM assured me was genuine. Today I have been told they have been hacked, and my personal details compromised! Not impressed and won't buy from them again. Also language issues in communication are evident, so not great I'm afraid.

Our table broke after 2-3 years. The customer service was exemplary from that point, as the table was under guarantee. We took photos of the damage, sent them to Tikamoon and they were very helpful and replaced it without a quibble. The courier company they use were also very informative and on time.

The chair arrived severely damaged and with clear manufacturing defects. The process of delivering and then collecting the chair was slow and painful.

We had an issue with one of the products, specifically it had some manufacturing defects that affected our ability to clean it. We didn’t realise this to begin with and used the product for some time before we realised it was issue. I was so impressed to find out that tikamoon were happy to give a full refund after we had already installed and used it form months! I guess that’s what you get when you buy from a premium furniture company. Lucie was very clear, prompt, kind and helpful, in fact she proactively spoke to her manager between emails and gave me a better solution. I don’t think service gets much better than this these days.

The service at Tikamoon has been exceptional would highly recommend Ornella helped us from start to finish with great professionalism

So disappointing. Always wanted a tikamoon basin and told myself when I bought my first house I’d get one. Got keys to my first house a few weeks ago and ordering a tikamoon sink was one of first things I did for our new bathroom. Delivery said within 7 days. After 7 days there was still no sign and the tracking link they supply was useless. I contacted customer service and the girl said she’d get in touch with courier and get back to me. Never got a response. Called again a day or two later and a different girl said she’d do the same. Got an email from her saying the sink would be delivered the next day between 7am and 6pm. I work full time in an office so I had to make arrangements to be home all of that day. No sign of sink. At this point it’s been over two weeks since I ordered sink and I have a plumber coming to install new bathroom the following week. I contact customer service again and eventually they admit the sink has been lost in transit. They offer a full refund for the sink. I had bought (and received) along with it these matching terrazzo hooks which were like £9 each. I asked as a goodwill gesture for them to refund these also as they were to go with the sink and now that I was not receiving it they would not go with any basin I end up getting. After all the wasted time and chasing them they didn’t even throw that in. So disappointed.

Fantastic quality furniture, beautiful designs. You need to wait a little while for delivery while your piece is made but definitely worth it.

Lovely quality furniture, really pleased with it. I was a bit apprehensive about ordering as it's not cheap and I'd seen mixed reviewed online, but it seems really high quality and true to the photos. One of the pieces was damaged on arrival and Tikamoon was quick to arrange a replacement. Particularly good customer service from Lucie, thank you!

Bought the Serena vanity for our bathroom renovation, got the recommended sealant by the website, coated it 3 times as recommended and the vanity is still absorbing water. Emailed their Customer Service who said the problem was ours as we were letting water pool in the vanity. This isn't the case, we have only used it very sporadically and wiped it religiously which doesn't make a lot of sense and it is still damaged.

Will not be buying anything from Tikamoon ever again and recommend they stop selling bathroom products as they are not fit for purpose. Will have to spend a lot of money now replacing this for something else. Very disappointing