Tikamoon UK Opiniões 

Tracey, in customer service, was just lovely. I had a problem trying to fix a chemical stain on my lovely Tikamoon dining table and she took the time to find a solution. I’m grateful to her,

I bought a Volute Vanity Unit in solid oak for £899.
I wasn't in my home for the refurb but the builder told me the unit had developed a crack. The right hand corner was pulling away from the main part of unit - and door didn't close properly. I complained to Tikamoon and they offered a few options; the unit was no longer on the website so replacement with same was not an option - they offered a full refund (I would have had to get builder to remove from wall and repackage the unit for pick up, so not ideal. They offered compensation of £135 cash or £270 voucher to buy something else from Tikamoon (why would I buy something else from them when it was such bad quality). A carpenter told me he could mend corner and make sure cupboard closed property at a cost of £290. I told Tikamoon this and they upped the compensation to £290. A short time later the other side of unit had exactly same problem! This time I was offered £69 (apparently a separate issue and they had already given me £290) The only other option was to send it back for a full refund. This involved the cost of a plumber to dismantle the unit, sourcing new unit, and paying a plumber to install another unit. We didn't want to do this. The cost of replacement and time and stress wasn't worth it. We now have a cracked, falling apart unit in our new bathroom. Very disappointed and would never buy anything from Tikamoon again. Stylish furniture but bad quality plus their compensation offered is disgraceful. £899 initial cost and basically I paid £540 for something falling apart. Tikamoon seems to think this is okay.

Lucie advisor helped me with my question about headboard , very helpful and reasuring. Thank you

The piece of furniture (solid rattan mango chest of drawers) I bought is very very nice but I still consider it a bit overpriced. I love it anyway.
It would be 5 star if at delivery they would get rid of the boxes.

Absolutely beautiful piece of furniture and superb quality. Lives up to, if not exceeds the photos - which is an achievement in itself.

I’d been looking at the website for a few years and finally took the plunge - so pleased I did.

Well packaged which protected the item from any damage during transit.

Very happy and highly recommend.

I was very pleased with the product that I ordered, it was of high quality and well packaged for my delivery.

Two outstanding pieces of furniture. Such excellent quality and visually stunning to look at. Very pleased with both their practicality and their design. And a shout out to the delivery crew. Very heavy pieces and managed to the first floor without any complaining but a lot of effort. Very grateful.

Despite a slight issue with the product received, it was quickly dealt with and sorted out to my satisfaction.
I would recommend this company for online orders.

Not at all happy with my purchase experience

So many beautiful products on user friendly site. I found exactly what I wanted and it has surpassed my expectations. I bought the Marius rattan chair and it is stylish, beautiful, well made and so comfortable. Tikamoon Customer Service is excellent. Thank you Lucie for your speedy action to confirm my delivery date. I live on a Scottish Island and this added an extra day to the expected delivery date given. Lucie double checked on this for me as the delivery company had not explained the delay to me. I will certainly shop with Tikamoon again for their desirable products, their friendly, kind and competent customer services, and their ethical and ecological policies.

Waited 4 months for some furniture (table and 4 chairs) to be delivered and when I came two dining chairs were damaged/broken. It was obvious that the chairs were broken some time ago and in fact the box had Retour (return) written on it so I suspect someone had returned them previously for the same reason and they just shipped them out to me without checking them. I now have an enormous box blocking up my apartment and they are ignoring my emails asking when they will take the broken furniture back. And a replacement set of chairs will be another 10 weeks…. Terrible service , no compensation offered and emails ignored .

Made a call this morning to ask about progress on an order. One item had a very long lead time so all the items had the same long delivery date even though 3 were in stock. Nelly, who took my call offered instantly to split the order and delivery and now we are getting 3 out of the 4 items in days and not weeks/months.
We’ve yet to see the quality of the goods but we’ve read reviews to say it’s excellent so will update this review after we get delivery but for customer service and speed of action/assistance I cannot fault this company and, if the goods are as nice as they look on the website, we will use them again.

product arrived in good order, well packaged. I was kept informed of the delivery date and time, and phoned 30 minutes before delivery. Well done.

Great quality Teak vanity unit for my small bathroom. Tikamoon kept me well informed of the progress of the delivery from France. Very happy with the seamless service they provided.

Tracey resolved my issue immediately using common sense and a customer focussed approach. This has helped me get the best price for my order. Thanks Tracey really appreciate it. Rich

First time ordering via Tikamoon UK and it was a good experience. I was kept notified the whole time about my delivery date. The items were as described and beautiful. Would recommend.

My experience was poor from start to finish.

I paid for a delivery service with a specified delivery window, but the drivers arrived hours late without providing any updates. They only called around 15 minutes before arriving, by which point I had understandably left home. They also refused to deliver the furniture to the room of my choice, despite this being part of the service I had paid for, leaving me to move the heavy packages myself.

To make matters worse, one of the items arrived damaged. I reported it immediately, yet after more than a week I still have not received a replacement or any meaningful update.

Customer service refunded only 50% of the delivery fee, even though none of the paid delivery services were actually provided. I am still having to chase them for both a full refund of the delivery charge and a replacement for the damaged item.

Overall, a very frustrating experience with poor communication, poor delivery, and poor after-sales service. I would not recommend this company.

Fantastic service received from Nelly!
Would highly recommend Tikamoon’s customer service.

I chose Tikamoon because it presents itself as a premium furniture brand. After spending over £1,200 on six teak garden chairs, I expected premium quality and premium customer service. Instead, two of the six chairs (one third of my order) arrived with structural cracks in the wooden frame. These were not minor cosmetic imperfections but defects that were immediately visible when I unpacked the chairs. I reported the issue within minutes of delivery and provided photographs straight away. What disappointed me most was not the manufacturing defect itself—these things can occasionally happen—but the way Tikamoon handled the situation afterwards. Their initial offer was £42.50 compensation for each damaged chair, despite each chair costing approximately £209. Only after I challenged this did they increase the offer to £55 per chair. Even then, the compensation represented barely a quarter of the purchase price for chairs that should never have passed quality control. The alternative was to wait around three weeks for replacements. This completely ignored the fact that I bought the chairs to use immediately during the summer, and that replacement teak chairs would naturally differ in colour from the four chairs already exposed outdoors, leaving me with a mismatched set. The voucher option was equally unrealistic after I had just spent over £1,200 with the company. What is particularly disappointing is that there was no genuine attempt to find a customer-focused solution. Every proposal felt like a standard policy rather than an effort to resolve the situation fairly. I had to negotiate repeatedly simply to obtain a modest increase in compensation. When you position yourself as a premium retailer and charge premium prices, customers rightly expect premium after-sales service. Unfortunately, my experience was the opposite. The furniture design is attractive, but based on my experience, Tikamoon’s quality control and customer service fall well short of the standards their prices suggest. I would think very carefully before placing another large order with them.