The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver mais
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Leia as opiniões dos outros
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburb... Ver mais
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communicat... Ver mais
A empresa respondeu
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Informações de contacto
4-10 Fisher St, 2128, Silverwater, Austrália
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Fast turn around
The showroom is fabulous allowing for great visual interpretation.
Customer service was good, however I required immediate pick up, if possible and when trying to order through the website it did not show that this was possible, even though it actually was. I only found out how to do this on visiting the showroom. A section offering pick up online would have spared me quite a few hours.
4 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Deb,
Thank you very much for your kind feedback and for sharing your experience with us. We’re glad you enjoyed our showroom and service.
Just to clarify, the pick-up option is available during checkout. That said, we really appreciate your suggestion and will take it on board to make the process clearer for our customers in the future.
Kind regards,
Brook
Great Range and Service
Having grown up around the building game, I’ve seen plenty of suppliers, but very few have transitioned to the digital world as smoothly as Tilemall.
Their online store shows accurate colours, clear tile specs, stock availability, and descriptions that match perfectly with what you see in their warehouse showroom.
I checked stock online, drove straight to their showroom, viewed the exact tiles I wanted, placed my order on my phone, and picked everything up in one simple trip — no hassles, no delays.
Alison in the showroom was fantastic. She greeted me with a warm smile, asked the right questions, and guided me to the perfect choice. She even helped me complete my order, and within 15 minutes the stock was loaded onto my trailer.
The entire process took less than 30 minutes start to finish.
Thank you, Tilemall — I’ll definitely be recommending you to others.
18 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Michael,
Thank you so much for your amazing feedback! We’re really glad to hear you had such a smooth experience from online browsing to showroom pickup. It’s great to know that our website info matched exactly what you saw in store.
We’ll be sure to pass your kind words on to Alison — she’ll be thrilled to hear how much you appreciated her help.
Thanks again for recommending us, and we look forward to helping you with your next project!
Kind regards,
Brook
Fantastic service
Fantastic service, received my order in just a few days and I live in outside metro area. And even better prices
11 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Justine,
Thank you for your wonderful feedback! We’re so glad to hear that your order arrived quickly even outside the metro area, and that you’re happy with our pricing.
Kind regards,
Brook
Sample tile received in 3 days in rural…
Sample tile received in 3 days in rural area. Sample quick and easy to order, unlike other sites. Sample matches old tiles almost perfectly. Very happy so far...
7 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Sarah,
Thank you for your lovely feedback! We’re so pleased to hear the sample arrived quickly and that it’s such a good match for your existing tiles. Great to know you found the ordering process easy as well.
Kind regards,
Brook
Excellent customer service.
I was sent the wrong tiles, but before the package arrived I was notified. This meant that I didn’t get a shock. The correct tiles arrived not long after. The customer service is second to none.
8 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Carol.
Thank you so much for your kind words! We’re glad the situation was resolved smoothly and that the correct tiles arrived quickly. It’s wonderful to hear you’re happy with our customer service — we really appreciate your feedback.
Kind regards,
Brook
Quick prompt service
Quick prompt service. Tiles samples look exactly like they did online.
7 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Sally,
Thank you for your feedback! We’re delighted to hear the samples matched your expectations and that you were happy with our service.
Kind regards,
Brook
Resposta da Tilemall Pty Ltd
Hi Rochelle,
Thank you for your kind feedback! We’re so glad to hear you’re happy with the product and the quick delivery. We really appreciate your support.
Kind regards,
Brook
Excellent quality tiles
Excellent quality tiles, I couldn’t be happier with the results of my project.
Good communication from the company, freight was expensive though.
5 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Sharon,
Thank you so much for your kind words — we’re delighted to hear you’re happy with the quality of the tiles and the results of your project. We also really appreciate your feedback on our communication.
We completely understand your concern about freight costs. Tiles are heavy items, and for deliveries to certain regions, the charges can be higher due to weight and distance.
Thank you again for your support, and we hope to assist you with your next project.
Kind regards,
Brook
Not giving the good services and they…
Not giving the good services and they change after making a payment
12 de abril de 2025
Resposta da Tilemall Pty Ltd
Hi Splendor,
Our team has carefully checked our system and we were unable to find any order under your name. After further checking with the email address linked to your name, the only record we found was an enquiry offering to help us promote reviews.
As a business, we follow a strict policy that all reviews on our page must be genuine customer experiences. We believe this is the only way to maintain trust and transparency with our customers. Because of this, we did not reply with your offer, and unfortunately, we now see this negative review.
We have already reported this matter to Trustpilot as it does not reflect a genuine customer experience. We also kindly ask that you remove this review.
Brook
Great experience
Great experience
Very easy online shopping process, on time with the delivery and good quality products🤗
4 de setembro de 2025
Opinião espontânea
Resposta da Tilemall Pty Ltd
Hi azi,
Thank you for your lovely feedback! We’re so pleased to hear you enjoyed the online shopping process and are happy with the delivery and product quality 🤗
Best
Brook
Resposta da Tilemall Pty Ltd
Hi Tim ,
Thank you so much for your kind words! We’re delighted you had a great experience and are happy with the products.
Kind regards
Brook
Quick postage of the samples I ordered
Quick postage of the samples I ordered, thanks
3 de setembro de 2025
Resposta da Tilemall Pty Ltd
Dear customer,
Thank you for your feedback! We’re glad to hear your samples arrived quickly.
Best regards
Brook
Very efficient and responds straight…
Very efficient and responds straight away to my inquiry. I love dealing with the friendly staff
3 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Abdul,
Thank you so much for your kind words! We’re really glad to hear you’ve had a positive experience with our team. We look forward to assisting you again soon!
Best
Brook
It was one tile and not a true…
It was one tile and not a true representation of the tiles colours which range across a variety of tiles,
I would like to see the tiles in person, Michelle
2 de setembro de 2025
Resposta da Tilemall Pty Ltd
Hi Michelle,
You’re right, this tile does have quite a lot of variation across different pieces. Because of the size limitation of our sample boxes, we usually send one piece per tile as a sample. If you’d like, we can arrange to send you a few extra pieces together so you can get a better idea of the colour range.
You’re also very welcome to visit our showroom to view the tiles in person.
Kind regards,
Brook
great friendly service
29 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Diane ,
Thank you for your review! We’re glad you enjoyed our friendly service.
Best
Brook
As described and tiles are great
27 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Sarah,
Thank you for your feedback! We’re happy to hear the tiles were just as described and that you’re pleased with them.
Warm regards
Brook
Beautiful italian tiles
Beautiful italian tiles. Fast delivery from interstate.
Friendly staff.
13 de agosto de 2025
Resposta da Tilemall Pty Ltd
Hi Alexander,
Thank you so much for your kind words! We’re glad you love the Italian tiles and that the delivery from interstate was quick. It’s also great to hear you found our staff friendly — we really appreciate your feedback.
Kind regards
Brook
Resposta da Tilemall Pty Ltd
Hi Tina ,
Thank you for your review! We’re glad to hear the delivery was fast and that you’re happy with the service.
Best regards
Brook
Poor service
Poor service, an hour to respond via “live chat” and when I ordered samples they didn’t have 1 in stock but instead of reaching out so it could be swapped they just didn’t send it.
14 de julho de 2025
Resposta da Tilemall Pty Ltd
Hi EJ，
We’re really sorry to hear about your experience. Recently our AI chat reply system had some technical issues, and when the showroom is busy, our team sometimes takes longer than expected to respond manually.
Regarding the samples, our usual process is to notify customers by email or SMS if a sample isn’t available. It looks like this step may have been missed this time, and we sincerely apologise for the oversight.
Kind regards,
Brook
I am very happy with the tiles but there was a problem with the delivery
I am very happy with the tiles. They arrived in a short period of time and all safe in one piece. My only disappointment and frustration was that I specifically requested in the note section when I placed the order that the delivery driver contact me before they arrived so I could direct them to where I needed them to be placed plus to notify them of access to our property. They did not contact me, I wasn't home but would have been had I known that they were coming.They went to the wrong house even though our house is numbered on the front fence. So whilst this isn't the fault of Tilemall I see no point in making a note of requests during the ordering process if it is ignored.
21 de julho de 2025
Resposta da Tilemall Pty Ltd
Hi Colleen,
Thank you for your kind words about the tiles — we’re really glad you’re happy with them. We always do our best to improve the customer experience and to dispatch orders quickly so projects can move ahead smoothly.
For special delivery instructions, we usually write them clearly in the notes for the driver. However, as the goods are moved through national freight and sometimes handed over to local couriers, certain requests can unfortunately get missed in the process.
We’ll continue working on improving communication with the transport companies, and we really appreciate your understanding.
Kind regards,
Brook
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