The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver mais
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Leia as opiniões dos outros
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburb... Ver mais
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communicat... Ver mais
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Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Informações de contacto
4-10 Fisher St, 2128, Silverwater, Austrália
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordering and paying for the order…
Ordering and paying for the order (through PayPal) was straightforward enough, but not being able to get the item delivered to a PO Box makes it difficult, due to our personal situation.
27 de maio de 2026
Staff were extremely helpful and…
Staff were extremely helpful and efficient they made ordering and collection very easy.
15 de maio de 2026
Quick service and delivery.
28 de maio de 2026
Professional Tile service delivery
The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.
13 de maio de 2026
Good collection but delivery is slow
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburbs. Not sure if I missed something, but was anticipating a quick turn around.
25 de maio de 2026
Had to buy one more box of the same…
Had to buy one more box of the same tile. Straightfoward process. done.
26 de maio de 2026
A pleasurable experience
Services and advice is excellent. Collection of tiles is simple compared with other companies. Staff are very helpful.
23 de maio de 2026
Great service and helpful staff
Great service and helpful staff. Good selection of tiles and bathroom fixtures to choose from.
18 de março de 2026
Resposta da Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team and found a good selection of tiles and bathroom fixtures.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Resposta da Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
nice service
9 de abril de 2026
Resposta da Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our nice service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
Charged $75 for an exchange of product…
Charged $75 for an exchange of product not a refund an exchange !!
1 de maio de 2026
Resposta da Tilemall Pty Ltd
Dear customer,
We sincerely apologise for your experience.
Our return policy does include the terms and conditions regarding exchanges and returns. At the time, your wife attended the showroom to return the products and purchase the new items, and unfortunately the return process had already been completed in our system, so we were unable to change the procedure afterwards.
We do apologise again for the inconvenience caused.
Kind regards,
Brook
Service fantastic!
So efficient with delivery. Colour exact to web image. Website easy to use.
1 de maio de 2026
Resposta da Tilemall Pty Ltd
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our efficient delivery, easy-to-use website, and that the colour matched the web images perfectly.
We really appreciate your support and hope to assist you again soon.
Kind regards,
Tilemall Nikki
Efficient supply of samples, great range across all price ranges
Quick reply to emails, service was friendly and efficient.
29 de abril de 2026
Resposta da Tilemall Pty Ltd
Thank you for your wonderful review! We’re so pleased to hear that you were happy with our sample service, product range, and customer support.
Providing quick, friendly, and efficient service is very important to us, so we truly appreciate your feedback and support.
Kind regards,
Tilemall Nikki
The staff are very nice
The staff are very nice, whole shipping process are very smooth too. highly recommend.
24 de abril de 2026
Resposta da Tilemall Pty Ltd
Thank you so much for your kind review! We’re delighted to hear that you found our team helpful and that the shipping process went smoothly for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Tilemall Nikki
Great service
28 de abril de 2026
Resposta da Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Resposta da Tilemall Pty Ltd
Hi,
Thank you so much for your feedback! We’re very happy to hear the tiles arrived quickly and in perfect condition.
We really appreciate your support and hope you love the tiles in your project!
Kind regards,
Nikki
Tilemall
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