The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver mais
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Leia as opiniões dos outros
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburb... Ver mais
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communicat... Ver mais
A empresa respondeu
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Informações de contacto
4-10 Fisher St, 2128, Silverwater, Austrália
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good price and perfect quality
Good price, delivery in time and quality as described.
23 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Sabine,
Thank you for your great feedback! We’re glad you were happy with the price, delivery time, and quality 😊
Kind regards
Brook
Still waiting for samples to ship
Still waiting for samples to ship. Since purchased others elsewhere. Appreciate time of year but no notice on website about no or low shipping.
21 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Scott,
We are sorry about your experience.
We’ve checked our system and the samples were dispatched 2 days after your order, and Australia Post records show they were delivered around 30/12. It appears delivery may not have been successful (may because no one was available or there was no safe place to leave the parcel), so Australia Post has taken the parcel back to a nearby local depot.
We recommend checking your tracking details or contacting Australia Post to arrange collection or re-delivery.
Kind regards,
Brook
Resposta da Tilemall Pty Ltd
Hi Erik,
Thank you for your kind feedback! We’re glad you liked our tile selection and prompt order fulfilment. 😊
Kind regards
Brook
Arrived quick and nicely packaged for…
Arrived quick and nicely packaged for me to make decisions.
15 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Nedene,
Thank you for your feedback! We’re glad everything arrived quickly and well packaged to help with your decision 😊
Best
Brook
The samples arrived promptly and well…
The samples arrived promptly and well packaged
18 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Kate,
Thank you for your feedback! We’re glad to hear the samples arrived promptly and were well packaged 😊
Warm regards
Brook
Resposta da Tilemall Pty Ltd
Hi ,
Thank you for your lovely feedback! We’re glad you found our team attentive and helpful. 😊
Kind regards,
Brook
Good product knowledge
5 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Dear customer,
Thank you for your kind feedback
We’re glad to hear you were happy with our product knowledge. Please feel free to reach out if you need any further assistance.
Kind regards,
Brook
Loved the tiles, bad shipping experience
Loved the tiles, well priced and look amazing. However if your'e getting these freighted to WA, allow for time. Even though the website stated at time of purchase they had them in stock ready for dispatch, it took 8 days for them to actually dispatch (which I don't understand as the website states a 2 hr click and collect timeframe from their warehouse, so confused as to why it took 8 days to ship an in stock item) . Then it took another full two weeks for delivery to Perth as they use rail. This was after me calling the courier company to push the delivery along as I could see they had been sitting at Perth depot for 3 days. This is more just a warning to allow for extra time with tilemall especially if you live in WA
13 de novembro de 2025
Resposta da Tilemall Pty Ltd
Hi Belinda,
Thank you for your feedback, and we’re glad to hear you loved the tiles and found them well priced.
We’re really sorry to hear about the shipping experience to WA. For this order, the stock needed to be transferred from another local warehouse to our dispatch point before it could be sent out, which is why dispatch took longer than expected. WA deliveries can also take extra time in transit , and depot handling can occasionally add delays as well.
We truly appreciate you sharing this as a heads-up for other WA customers, and we’ll also take your comments on board to improve our dispatch communication and timing.
Kind regards,
Brook
good service
18 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Dear customer,
Thanks for your lovely feedback, looking forward to help you in the next projects.
Kind regards
Brook
Easy website to order from
Easy website to order from, great communication from the company regarding having 2 mirrors shipped to WA. I haven't received them yet as I've only just ordered them, but they were shipped quickly, their price was better than others and the shipping wasn't ridiculous.
17 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Maxine,
Thank you so much for your lovely feedback! We’re glad you found the website easy to use and that our communication and pricing met your expectations.
Best regards
Brook
Excellent service
Excellent, prompt service and great communication. Product was as pictured and good quality
6 de novembro de 2025
Resposta da Tilemall Pty Ltd
Dear customer,
Thank you so much for your lovely review! 😊
We’re glad to hear you were happy with the prompt service and communication, and that the product was as pictured and good quality. We really appreciate your support and hope to help you again soon.
Best
Brook
The basin arrived as promised and it…
The basin arrived as promised and it fits well
26 de novembro de 2025
Resposta da Tilemall Pty Ltd
Hi Celia,
Thank you so much for your feedback! 😊
Glad to hear the basin arrived as promised and fits well. If you need anything else for your project, feel free to reach out anytime.
Kind regards
Brook
Great service and fantastic prices
5 de novembro de 2025
Resposta da Tilemall Pty Ltd
Hi Alexg,
Thank you for your wonderful review!
We’re glad to hear you were happy with our service and prices. We appreciate your support and hope to assist you again soon!
Best
Brook
Resposta da Tilemall Pty Ltd
Hi Huss,
Thank you so much for your kind feedback! 😊
We’re really glad to hear you were happy with our communication and service, and we look forward to helping you again in the future.
Regards
Brook
Very good experience from showroom to pick up.
A lovely showroom experience.
Provided requested samples.
I made the purchase and was called personally the next day when the tiles were ready to be picked up.
A very good experience allround
11 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Paul,
Thank you so much for your lovely review!
We’re really happy to hear you enjoyed the showroom experience and that the samples and pickup process worked well for you.
We truly appreciate your support and hope to help you again with future projects.
Kind regards
Brook
wall tiles and a tap
We've purchased wall tiles and a tap, both of which were of great quality. The staff were helpful, the service was quick and they even matched a lower price on the tap. I had a pleasant experience with shopping at Tile Mall.
10 de dezembro de 2025
Resposta da Tilemall Pty Ltd
Hi Sankar,
Thank you so much for your wonderful review!
We’re glad to hear you were happy with the quality of the tiles and tap, and that our team could assist you quickly and help with a price match. It’s great to know you had a pleasant experience with us at Tilemall.
We really appreciate your support and look forward to helping you again in the future!
Best
Brook
Placed my order and within 3 days…
Placed my order and within 3 days received it. Live my Nero products
3 de novembro de 2025
Resposta da Tilemall Pty Ltd
Hi Kelly ,
Thank you so much for your review!
We’re really happy to hear your order arrived quickly and that you love your Nero products.
Appreciate your support and hope to help you again in the future!
Kind regards
Brook
Great service and products
31 de outubro de 2025
Resposta da Tilemall Pty Ltd
Dear Customer,
We’re really glad to hear you’re happy with both our service and products.
Appreciate your support and hope to help you again in the future.
Kind regards
Brook
Tilemall were great to deal with and…
Tilemall were great to deal with and the mirror quality was exceptional.
20 de novembro de 2025
Resposta da Tilemall Pty Ltd
Hi Jye,
Thank you for the wonderful feedback!
We’re really glad to hear you had a great experience with us and that you’re happy with the mirror quality.
Thanks for choosing Tilemall!
Best
Brook
Great service and product
28 de outubro de 2025
Resposta da Tilemall Pty Ltd
Hi Fiona,
Thank you so much for your review!
We’re really glad to hear you’re happy with both the service and the product.
Appreciate your support and hope to help you again in the future.
Kind regards
Brook
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