Tiles and Deco Opiniões 323

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The tile we are using on a project was backordered 12 weeks, I found a similar tile online and ordered a sample, which was a perfect match. I place my order and it was delivered by 8:00 AM the next m... Ver mais

Classificada 5 em 5 estrelas

I needed pool tiles for a major renovation of our pool. The choices available were plentiful however the prices were all much higher than anticipated. After comparing other shops Tiles and Deco were... Ver mais

Classificada 5 em 5 estrelas

Their website is user friendly, and includes very reasonable pricing, and ordering. Customer Service is very responsive too. But more importantly, they shipped out the tile samples that I ordered an... Ver mais

Classificada 5 em 5 estrelas

Great product, at a great price. Tile and Deco gave me a great deal and shipping was fast and free. Finally, Tile and Deco goes above and beyond to honor US military. They give additional discounts t... Ver mais

Informações sobre a empresa

  1. Loja de pisos

Escrito pela empresa

E-Commerce Business Specialized on Home Improvement. Residential and Comercial Tile distributors. Retail and Wholesale of Flooring and Walls Tile. -Pool Tiles. -Porcelain Tiles. - Glass and Stone Mosaics. -Pavers. -Ceramic Wall Tile. - Flooring. Check our Big collections of Tiles at out Website. We provide samples for your Residential or Comercial Projects. We are a family business owned business that has been more than 10 years in the industry of Tile. We help customers not only to choose a tile, we guide them to choose the correct and the best for their project and style. We provide quality and best customer service when it comes to choose the perfect collections for the type of project. We are mostly Ecommerce business but we also loved to be visited in our location in Miami, Fl. Our collections are unique selected by designers and quality control. In Tiles and Deco Our handsome collection of pool tile is extensive and unique, helping you get creative with your family's favorite summer asset. With our extensive selection of outdoor mosaic tiles and pool backsplash tiles, you will be sure to find what you are looking for the perfect oasis in your dream home. Tiles and Deco Tilesanddeco.com


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

323 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Out of Stock Samples, Had to Ask for Refund

I ordered 9 samples and paid for each one, they also adjust the shipping price for each sample you order. When the box finally came I only received 7 samples but the shipping notification I received said all 9 were shipped.

When I contacted them, they admitted two were out of stock but didn’t say anything about a refund. So I had to ask for the refund and they sent the refund for the samples but not the extra shipping for those 2 samples.

Admittedly we’re talking about less than $5 here, but it was terrible customer service for someone that is looking to spend probably at least $1000. If they are this way about $5, I will take my business elsewhere.

I’ll be going elsewhere.

19 de março de 2026
logótipo da Tiles and Deco

Resposta da Tiles and Deco

Hi Steven,

Thank you for your feedback. We’d like to clarify a few important points to ensure full transparency.

Our website clearly states a limit of 5 samples per order, and while our system unfortunately allowed a higher quantity due to a technical issue, this is not our standard policy. Additionally, the items in question were out of stock, which is why they were not included in your shipment.

Regarding sample pricing, we want to clarify that we do not charge for samples themselves. However, due to system limitations, a minimum value must be assigned online. Our focus has never been on profiting from samples — quite the opposite. We provide them so customers can confidently select the perfect tile for their project.

That said, we have processed a full refund ($26) for your sample order, including the items not received.

We take pride in being one of the leading online tile stores, not only because of our competitive pricing, but also because of our consistently strong customer service, as reflected across our reviews. It’s unfortunate that this situation led to a negative experience, especially over such a minor amount, when we would have gladly assisted further — including offering additional support or discounts toward your final purchase.

If there is anything further we can do to make this right, please don’t hesitate to reach out. We truly value every customer and every project.

We wish you the best with your project.

— Tiles & Deco Team

Classificada 5 em 5 estrelas

Highly Recommend

The tile we are using on a project was backordered 12 weeks, I found a similar tile online and ordered a sample, which was a perfect match. I place my order and it was delivered by 8:00 AM the next morning. Wow, was I impressed, GREAT Customer Service!!!

27 de fevereiro de 2026
Classificada 5 em 5 estrelas

Great Customer Service

Great product, at a great price. Tile and Deco gave me a great deal and shipping was fast and free. Finally, Tile and Deco goes above and beyond to honor US military. They give additional discounts to those that serve. I recommend Tile and Deco for their great selection and great customer service.

16 de fevereiro de 2026
Classificada 5 em 5 estrelas

Great Selection, Pricing, & Fast Shipping

Their website is user friendly, and includes very reasonable pricing, and ordering. Customer Service is very responsive too. But more importantly, they shipped out the tile samples that I ordered and our final order really fast! Great company to buy pool tile!

23 de janeiro de 2026
Classificada 5 em 5 estrelas

Best Quality Tiles

First off, the tiles are absolutely stunning and so unique, honestly better than anything I saw during the months I spent searching for pool tile. I looked everywhere, and nothing compared. On top of that, buying my pool tiles from Miguel was such an amazing experience. He was incredibly responsive and his customer service is truly unmatched. I’m so excited to see how my pool tile turns out! I honestly wish I had gone to him for all of my tile just because working with him was such a great experience. I would highly recommend Miguel for anyone looking for tile to go to Tiles and Deco. You won’t regret it.

7 de janeiro de 2026
Classificada 5 em 5 estrelas

With many thousands of choices of tile

With many thousands of choices of tile, I found Tile And Deco by accident at the very last minute of my pool being built they jumped through every hoop to get me samples the next day and then got the tile that we picked out to us for a very good rate and through all the issues that we had, they were right there to help us along highly recommend

9 de janeiro de 2026
Classificada 5 em 5 estrelas

This shipment was wonderful and I…

This shipment was wonderful and I really appreciate the fact that you stood behind my situation with the first delivery and replaced what was broken in the unloading process! Would not hesitate to recommend you to anyone looking for tile.

8 de janeiro de 2026

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