Tiling Supplies Direct Opiniões 

132
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Credit where it's due here. I had originally ordered my materials through a company called getmytaps however they were absolutely useless. Once I received their refund I ordered the equivalent from th... Ver mais

Classificada 2 em 5 estrelas

I'm giving this company two stars due to them adding on dishonest delivery fees!! On two different orders there are two delivery options, the first is 2-3 days at £12, the second 48 hrs at £26.40. Bo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've now received 3 deliveries from Tiling Supplies Direct. The latest one placed Thursday and here before 9am Friday morning, despite some special order items. I've found Debra and Martin to be inc... Ver mais

Classificada 5 em 5 estrelas

Fast delivery, looks like they have their own in house drivers, makes all the difference, no waiting around for dhl or whoever, the legend that is Steve texted the night before, unloaded 36 boards the... Ver mais

Informações sobre a empresa

  1. Fornecedor de materiais de construção

Informação fornecida por diversas fontes externas

We supply all tiling materials such as Adhesives, Grouts, Levelling-compounds, Uncoupling Membranes, Tile Backer Boards, Surface Treatments, and all the necessary tools and equipment. We also sell Pre-Formed Shower Trays, Underfloor Heating and Waterpr...


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

132 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(132)

8 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

tried but failed to scam me.

tried but failed to scam me.
ordered some grout and silicone via their website, which I needed to return, I emailed them , sent the pictures they requested showing unopened/undamaged items. Packed them securely in the same box they sent it in. And then I get an email saying they've arrived damaged and they've disposed of them and they won't be refunding the grout. one picture showed u straight cut down the middle of the grout bag, another showed a puncture hole in the top inner folded part. both bags were full. I emailed saying I don't believe they arrived like that , and to send me proof of damaged packaging. they ignored me.. 2 weeks later I contacted my courier, luckily evri did take a picture , the box was in perfect condition , I emailed back and they claimed they can only work with the pictures the warehouse sent them , and then proceeded to refund me, no apology nothing.. if I did not have this proof , this dishonest lying cheating company would have succeeded in scamming me, and telling me to go claim it from my couriers.. secondly the £20 delivery is day light robbery.. shop elsewhere and if are unfortunate to go here, document and take pictures of everything

20 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Why bother going anywhere else

I found these guys online. I called them as I needed some help choosing the Wedi wetroom components and other bits and pieces. I only ever spoke to two ladies, one helped me out with all the technical questions and the other was so helpful when I phoned the office very early and she answered , even though they were officially closed and helped solve an issue as I ordered the incorrect part number. Wish a few more businesses were as good as this...thank you

I forgot to mention the chap delivering was great too..

26 de abril de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Dishonest delivery fee

I'm giving this company two stars due to them adding on dishonest delivery fees!!
On two different orders there are two delivery options, the first is 2-3 days at £12, the second 48 hrs at £26.40. Both times despite choosing cheaper option it automatically reverts to next day ONCE you have paid! Then they don't deliver for 4 days !!!! Dishonest hidden fees.

21 de abril de 2024
Opinião espontânea
logótipo da Tiling Supplies Direct

Resposta da Tiling Supplies Direct

Hello Liz
Our delivery fees are based on dispatch time (the time allocated for our warehouse to process the order), not just the delivery service used. This is so we can prioritise processing orders that have been placed with the next day delivery service and have to be packed and sent the same day. So your 2-3 day order would have been allocated 2 days dispatch time, and sent on a next day delivery service once packed. Also, the dispatch times only take into account working days of the week, Monday to Friday. 2-3 day orders only get upgraded to next day at no extra cost if the order processing team has spare capacity. Apologies for any confusion, we trust this clarifies the issue for you.

Classificada 5 em 5 estrelas

Excellent website and delivery

Excellent website with great range of products, and next day delivery available that I could not get elsewhere.
Steve our delivery driver was an absolute pleasure to deal with. A credit to the company. Would definitely recommend

22 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Steve was brilliant!

Steve was brilliant and on time.
A very sunny disposition for such an early start and having to deal with London traffic.

21 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really exemplary service

We had to urgently source some materials after another supplier had let us down. Fast turnaround, fair prices for a guaranteed fast delivery and absolutely great communication and service from our driver, Steve.

20 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

I bought some adhesive and tools from these guys to tile a new floor. Competitive prices, good range of products and a text from driver Steve letting me know exactly when the delivery will arrive makes planning things that much easier. Most recommended.

20 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service All-round

From placing the order and getting updates via message, Steve delivered my order exactly when he said he would. He was extremely helpful and friendly.

18 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer support & speedy delivery

Fantastic customer support, booked a 2-3 day delivery slot for some Terracotta Tile Wax at 3.30pm on Monday, arrived at 11.00 am the next morning! Amazing. The staff phone you if a product is out of stock and the price is excellent.

20 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful delivery experience

Easy website to navigate and good prices. Excellent delivery timings and the driver was great at communicating and so charming and helpful.

Wil be sure to use this company again!

23 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Reasonable prices and fantastic delivery service

Bought some products which were a great price and arranged for next day delivery which was cheaper than most other suppliers for the same products. Had absolutely fabulous service from Steve my delivery guy. He went above and beyond to accommodate me, he gets full marks. Haven’t used the product yet but from purchase to delivery, great service.

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top service

Top service. Ordered 13:50hrs and arrived by 11am the next day. Excellent communication and updates on order processing, and delivery. Steve their delivery driver even carried 14 bags of latex from his van into the building (35m from kerbside) to avoid it getting damaged by the rain. Highly rated.

21 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Just received my delivery of levelling compound, delivered by Steve from Tiling Supplies Direct.
Fast delivery, clear communication to keep me posted on arrival time, and he even helped move the delivery under cover.
Great customer service!

21 de fevereiro de 2024
Opinião espontânea

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