I have only started with Time for You, so my experience is limited to a short time. The initial discussion was useful, a clear and thoughtfully planned system. I signed up and received a call a coupl... Ver mais
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Am very Happy with the Service I received from Luke Thomas regards viewing my house and assessing my needs. I will do another review once the cleaner has been towards the end of this week.
A empresa respondeu
Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... Ver mais
A empresa respondeu
Selected Time For You after reviewing several other companies because their working philosophy matched what we were looking for and we felt confident that their governance was robust. This was confirm... Ver mais
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Informações sobre a empresa
Escrito pela empresa
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Informações de contacto
Reino Unido
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Excelente
893 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Jo is brilliant ❤️❤️ thank you so much…
Jo is brilliant ❤️❤️ thank you so much for everything
7 de maio de 2025
Resposta da Time For You .Cleaning
Dear Kirsty
Thank you so much for the lovely review for our local office in Warrington.
We're thrilled to hear Jo’s been brilliant – she really is a star.
We're so glad you're happy, and if there's ever anything you need, just let us know!
Suzanne
Time For You Customer Services
Very prompt response to enquiry
Very prompt response to enquiry. Extremely friendly and helpful team.
6 de maio de 2025
Resposta da Time For You .Cleaning
Hi Carol
Thank you for your kind feedback.
We're pleased to hear you were happy with the prompt response and found Owen at our Cardiff local office to be friendly and helpful.
We’re always here if you need anything further.
Suzanne
Time For You Customer Services
Resposta da Time For You .Cleaning
Hi Elizabeth
Thank you for your kind review.
We're delighted to hear that you felt at ease and found Cat approachable and helpful when discussing your cleaning requirements.
Your feedback is greatly appreciated and I will be sure to pass your comments to the team our local office in The Dales.
Many thanks
Suzanne
Time For You Customer Services
Mixed bag
The good: our regular cleaner is fantastic! She has been such a great to help to us and I’m so grateful to her. Time for You set up was pretty easy and efficient. I paid an initial 3 months of their fees and the rest you pay the cleaner directly. They’re also pretty good on communication and let us know when there are holidays and if we want substitutes.
The not so great: the substitute we had was awful, not much was cleaned. I sent in photos and they didn’t do much about it. You’re paying around £5 per hour of cleaning to Time for You so I would have expected some resolution beyond saying “we won’t send this person again.” I’ve now made it clear I don’t want any more substitutes, which makes this whole company middle-man thing a bit useless.
I would have liked more of the money to go to our fabulous cleaner, but they did source her for us so that is something.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Bee
Thank you for taking the time to share your feedback.
We’re so pleased to hear how happy you are with your regular cleaner and the support she’s providing – we agree, great cleaners make all the difference!
We’re sorry to hear about your experience with the substitute cleaner. While we’re glad we were able to make sure that particular cleaner wasn’t used again, we completely understand that you were hoping for a more satisfactory resolution. Your comments will be taken into account as we continue to review and improve how we handle these situations.
We truly appreciate you recognising the role we play in sourcing and arranging reliable, vetted cleaners, and your feedback helps us refine our service even further.
If there's anything else you’d like to discuss, please don’t hesitate to reach out to us directly.
Thank you again for your honest review.
Suzanne
Time For You Customer Services
Horrible company that threatens its cleaners
We used this service to hire a cleaner for the last 12 months, the cleaner was great, very friendly and always did a good job but she recently had to cancel as the travel was too much for her. Since she has cancelled we have found out that the company has been threatening her and sending very aggressive messages. We had an outstanding amount that we owed to the company and they told the cleaner she would be a part of a court case if she didn't give them some information they were after... Which doesn't even make sense legally and is a disgusting abuse of power, done purely to intimidate a cleaner where English isn't her first language. Disgusting company
8 de abril de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hello
I have heard back from the local office and they have advised the following.
From our records, you joined us in April 2024. Unfortunately, your regular payment was cancelled without notice, and despite several attempts to get in touch via phone, email, and post over a few months, we didn’t receive a response. During this time, the cleaner continued to provide the service in good faith.
We were later informed by the cleaner that the client had moved, though we had not been made aware of this change, which made it difficult to resolve the issue. Legal proceedings were initiated due to the outstanding balance. When the client responded to a message regarding the cleaner’s departure, we gave her the opportunity to settle the account to avoid further action. The balance has since been paid, and the matter is now closed.
While we understand that circumstances can change, clear communication is essential and we remain committed to resolving any issues fairly and professionally for both our clients and our team.
Many thanks
Suzanne
Time For You Customer Services
Blood pressure raising management company!
RE: Time For You Surbiton
It took a while for me to write this review as I didn't want to write it while I was angry. Thank I kept forgetting!
My eldest daughter made a contract with Time For You to get me a cleaner for my Mother's Day gift. Both myself and my daughter that lives with me are disabled (fibromyalgia, osteoarthritis and Cerebral Palsy) so it was a very thoughtful gift. My daughter was due to drop her first baby any minute so hadn't paid the retainer.
They kept hounding me for it. That should have been a give away about their operation. She had been taken in for an emergy C Section so I paid it myself as I knew my daughter had plenty going on. They knew she was pregnant and that this was a gift for me but still they kept hounding!
The first cleaner needed to reschedule - we agreed on Good Friday and double checked with her that Good Friday was fine. She cancelled again so we requested another cleaner.
The next cleaner was lovely but was on her phone a lot. She didn't have great English so explaining took longer than it needed to.
I remember going downstairs in the first week and she'd had the shower running the whole time so I told her there was a bucket - seriously, she asked me what for!!! I had to explain to a cleaner what a bucket was for??!!
Another week, she left the water running in the kitchen sink which overflowed and seeped down through a gap in the sealant - it blew up my washing machine. She kept repeating how sorry she was. Time For You offered me a £45 'good will gesture'. That was like a slap in the face and I told them so. In all of our further correspondence this pompous guy James kept repeating 'good will'. I was incredulous and absolutely fuming. He was obnoxious and rude. (He is not the one they send out to meet prospective clients!)
I was told I should not have bought a new washing machine before making a claim - as though I really could do without one. I felt as though they assumed I bought a new one to claim the amount from their insurance. That wasn't on my mind - I just needed a working washing machine"
This was their final correspondence to me (after I'd cancelled!):
"As per the contract, the contract is for an initial 3 month period and therefore there is no refund for the initial quarter. This is in the contract in which you signed and therefore agreed to. If you are in doubt in regards to this please seek legal advice. If you wish to use any unworked hours you have until your termination date to do so.
As explained to **** we have retracted our goodwill gesture of £45 and we will pass this onto the independent insurance company and they will contact you directly. We hope that this issue is resolved with them however our involvement is finished in this matter. "
Note that: none of their cleaners speak great English, they all seem to be Eastern European. Where they're from doesn't matter to me at all but they have no clue about proper cleaning, recycling or environmental issues which you would think, a management company would make sure they adhered to. You're better off using Facebook or an actual cleaning company like Molly Maids.
I now have a lovely cleaner with excellent English and she in environmentally aware. If it weren't for our terrible experience with my daughter retaining Time For You I may not have met my cleaner so, for that I'm thankful.
15 de abril de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Nikkie
Thank you for your feedback. We're sorry to hear that your experience with us did not meet your expectations.
Following your claim regarding damage to your washing machine, we conducted a thorough internal review. Although our cleaner denied causing any damage, we took your concerns seriously and offered to replace the machine like-for-like. After sourcing a comparable second-hand model—similar to the one you advised had been gifted to you previously via a charity—we found a suitable replacement for just over £100.
We understand you chose to purchase a high-end replacement appliance, significantly more expensive than the original. While we respect your decision, we explained that we would not be able to cover the full cost of an upgraded model, particularly as the original had not involved a personal expense.
We offered a goodwill payment equal to the replacement value of the original machine (minus the standard excess), but as we were unable to reach an agreement, we referred the matter to our insurance provider for further handling.
We always aim to resolve issues fairly and with transparency, and we're sorry we couldn't reach a resolution in this instance. We wish you all the best going forward.
Kind Regards
Suzanne
Time For You Customer Services
A Great Start
This review is for the setting up the cleaning service, which was quick and professional from the start of my query. The service offered was bespoke to my needs and the costings for a regular clean were very reasonable. I look forward to a long and fruitful relationship with Time For You.cleaning
1 de abril de 2025
Resposta da Time For You .Cleaning
Dear Mani
Thank you so much for your kind words and lovely review! We're delighted to hear that your experience setting up the service was smooth and tailored to your needs.
Providing a professional, bespoke service at a fair price is exactly what we aim for, so it’s great to know that came across.
We’re really looking forward to supporting you with your cleaning needs for many years to come.
Welcome to Time For You Chiswick!
Suzanne
Time For You Customer Services
Lorraine is lovely and explained…
Lorraine is lovely and explained everything to me she has a good personality and was easy to talk to.
2 de abril de 2025
Resposta da Time For You .Cleaning
Dear Catherine
Thank you so much for your kind words! We're delighted to hear that Lorraine made such a positive impression.
We're so glad she made everything clear and easy to understand. I shall pass your feedback onto our Northern Ireland local office and we look forward to helping you with your domestic cleaning needs!
Have a great weekend!
Suzanne
Time For You Customer Services
Resposta da Time For You .Cleaning
Hi Amanda
Thank you so much for the 5 star review, I have passed your kind words onto the Ralph and the team and the local office.
Thank you for choosing Time For You and we look forward to helping you with all your domestic cleaning needs in the future!
Many thanks
Suzanne
Time For You Customer Services
It was easy to follow
1 de abril de 2025
Resposta da Time For You .Cleaning
Thank you so much for your 5 star review of Time For You Fife! I shall pass your kind words onto Ralph and the team, thank you for choosing Time For You!
Suzanne
Time For You Customer Services
Helpful and organised
I moved to East London with limited time to get settled prior to starting a new job. I needed a cleaning company that would provide a good service but quickly. Sam was extremely helpful, understanding and worked with me to deliver what was required. I have an ongoing good, reliable service which I’ve very happy with.
23 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Thanks so much for the lovely review! We're really glad we could help you get sorted quickly.
it's great to hear you're happy and we look forward to continuing to provide you with a reliable service!
Many thanks
Suzanne
Time For You Customer Services
Excellent , professional service
Excellent service from Lorraine who quickly organised what I needed at short notice and kept me up to date re all arrangements.June was a lovely lady to have in my home and was extremely professional and left my home shining and smelly lovely .Would highly recommend
20 de março de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Jackie
Thank you so much for your wonderful review.
We're thrilled to hear that Lorraine was able to help quickly and keep everything running smoothly for you and June will be so pleased to know her hard work and professionalism made such a positive impression.
We will be sure to pass your kinds words onto June and Lorraine and thank you for recommending Time For You Northern Ireland, we appreciate your support.
Have a great weekend
Suzanne
Time For You Customer Services
Our cleaner Natalia is fantastic!
Our cleaner Natalia is absolutely fantastic. She is a pleasure to have in our house and always does an excellent job. She is also really accommodating when I sometimes need to change our time or day.
15 de março de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Gillian
Thank you for sharing your positive experience with Natalia at Time For You Weybridge. We're delighted to hear about the outstanding service you've received and how accommodating Natalia has been.
Your feedback is invaluable, and we will certainly pass your kind words onto Natalia and the Weybridge team.
Thank you once again for choosing Time For You, and we look forward to continuing to serve you.
Best regards,
Suzanne
Time For You Customer Services
Terrible Service – Not Worth the Money!
I paid for a light cleaning service, expecting a thorough and careful job. However, all I got was a quick vacuum in the middle of the room and a fast wipe along the edges of the shelf. This is not cleaning! It felt more like a rushed job with minimal effort. Very disappointed and definitely not worth the price. I won’t be using this service again.
3 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Keira
I am so sorry that you've had a poor experience with Time For You, it is not something we strive for.
I have linked in with our local office in Chorlton and we haven't been able to locate your account.
So that I can locate your account and try to help you, I have asked some more information from you.
Many thanks
Suzanne
Time For You Customer Services
Too soon to report on the cleaning yet…
Too soon to report on the cleaning yet but the young man, Liam who came to see us today was very helpful. Looking forward to meeting a suitable person to do some cleaning for me.
5 de março de 2025
Resposta da Time For You .Cleaning
Thank you for your positive feedback regarding your experience with Time For You Loughborough and Coalville.
We appreciate your kind words about Liam's helpfulness. We understand that it's early days in your cleaning journey, and we’re committed to ensuring you find the perfect match for your needs.
Your satisfaction is our priority, and we look forward to providing you with reliable service.
Best regards,
Suzanne
The Time For You Customer Services
Jason was confident and knowledgeable…
Jason was confident and knowledgeable answering my questions with confidence and ease. Reflecting back to what my Mum and I required to test the service / and options he was providing.
All very professional. Thank you Jason.
3 de março de 2025
Resposta da Time For You .Cleaning
Dear Mark,
Thank you for your wonderful review of Time For You Ascot and Windsor.
We're thrilled to hear about your positive experience with Jason and how he confidently and professionally addressed all your questions.
We appreciate your feedback and are glad that both you and your Mum felt well-informed about our services. We will certainly relay your compliments to Jason and the rest of our team at the Ascot and Windsor branch.
Thank you for choosing Time For You, and we look forward to serving you again!
Best wishes,
Suzanne
Time For You Customer Services
Superb service
Great service. Cleaning, perfect. Communication superb
21 de fevereiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Henry
Thank you so much for the fabulous review, it is very much appreciated.
So that I can locate your account and pass your kind words onto the right local office, I have requested some more information from you.
Thank you for taking the time to write a review and we look forward to servicing all your domestic cleaning needs for a long time!
If you need anything, please do not hesitate to reach out,
Suzanne
Time For You Customer Services
So Far So Good!
I’ve engaged with Time For You for a few months now. There was a hiccup with the allocation of our first cleaner however the team responded and resolved quickly. True of all the times I’ve contacted the office.
Our current cleaner, Clare, is amazing!
16 de fevereiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Raiaan,
Thank you for your wonderful review of Time For You Woking. We are pleased to hear about your positive experience, especially with Clare, and appreciate your recognition of our team's prompt response to the initial hiccup.
Should you need any assistance or wish to share more about your experience, please do not hesitate to contact us.
Best regards,
Suzanne
Time For You Customer Services
Very helpful in setting up the service.
Very helpful in setting up the service.
First time the lady came yesterday and she was very nice and helpful.
Will see her again in two weeks time so will see how it goes from there.
5 de fevereiro de 2025
Resposta da Time For You .Cleaning
Dear Michael,
Thank you for sharing your positive experience with Time For You Colchester.
It's great to hear that the setup process was smooth and that our team member made a favourable impression on her first visit.
We value your feedback and look forward to continuing to meet your expectations.
Please feel free to reach out to us anytime if you have any questions or further feedback as you continue your services.
Best regards,
Suzanne
Time For You Customer Services
Well organised and made sure I had all…
Well organised and made sure I had all the necessary information. Kept me informed at all times. A preliminary introductory phone call from the cleaner is a good idea.
8 de fevereiro de 2025
Resposta da Time For You .Cleaning
Dear Janet
Thank you so much for the great feedback!
Thank you for choosing Time For You and we're looking forward to helping you with all your domestic cleaning needs in future.
Suzanne
Time For You Customer Services
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