Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total... Ver mais
A empresa respondeu
Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know... Ver mais
A empresa respondeu
I was quite happy with the service and our regular cleaner Rob was really good. The office side not great but not a major issue in that sometimes replacement cleaners for holiday cover had to be chase... Ver mais
Informações sobre a empresa
Escrito pela empresa
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Informações de contacto
Reino Unido
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Excelente
865 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy with the cleaner
30 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Ismael
Thank you so much for the 5 star review, I am thrilled to hear that you are very happy with the cleaner than your local office has found for you.
So that I can pass your review on the relevant local office, I have requested some more information from you to help me locate your account.
Have a great weekend!
Suzanne
Time For You Customer Services
A good service
I am very pleased with the cleaner that Time For You has provided. She is reliable and efficient.
27 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Janet
Thank you so much for the 5 star review, I am so pleased that you are happy with the cleaner Time For You has found for you.
I understand that you are with our local office in Twickenham and I have passed your kind words over to Kristina and the team.
Thank you for choosing Time For You and we're looking forward to helping you with your domestic cleaning needs!
Have a great week!
Suzanne
Time For You Customer Services
Organised cover when our regular…
Organised cover when our regular cleaner was off sick
30 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Nicola
Thank you so much for the 5 star review, so that I can pass your review on the relevant local office, I have requested some more information from you to help me locate your account.
Have a great weekend!
Suzanne
Time For You Customer Services
Be very clear about the "cancelation fee" contract section before you agree to sign
I write on behalf of my 87 year old mother:
My mother arranged to be visited to discuss her cleaner needs and had everything very positively explained to her during the visit. The breakdown of costs, the agents fees for every visit and the quality of cleaning were all explained and backed up by a lovely glossy brochure.
As with all doorstep contracts my mother had a 14 day cooling off period to cancel the contract as per trading standards regulations.
The next day she decided to cancel and within a few minutes of emailing this instruction a £50 "cancelation fee" was taken from her account with an explanation that this was in accordance with sections 10.5 and 10.5.1 of the contract.
This was not explained to my mother at any point (she has very good recall).
To include a section within a contract that is cancellable within 14 days that says you can't cancel without a fee reminds me of the hard sell double glazing and timeshare salesmen of the 80's and 90's.
It appears this is to cover the cost of the representative travelling to secure the contract and just doesn't appear at all ethical when it wasn't explained at any point to my mother.
Shame on you Sean!
Having read the detailed response I still maintain that the cancelation fee clause was not made clear enough to be understood, and stand by my review as a caution to other potential customers.
10 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Chris
We have heard back from Sean Power, the owner of Canterbury local office and he has advised the below,
Suzanne
Time For You Customer Services
Hi Chris
Thank you for your feedback. I had a call with your mother on 11th January, explaining in detail how the service works and we went through all of her requirements on the telephone and I explained in detail our terms of business, pricing, insurance, allocation and management. Your mother was keen to go ahead so we then arranged a home visit to the property where I went through our terms of business a second time and answered any questions that your mother had and discussed the scope of work that she would like completed each clean in more detail. Your mother read and signed the terms of business and also went on to sign our 'rights to cancellation notice' and chose option 1 which waivers the 14 day cooling period as she was keen to get someone started as soon as possible and did not want to wait 14 more days. I then gave your mother a welcome pack which had a paper copy of the terms of business, this would have been the third time that your mother had now discussed the terms of business with myself. Firstly on the telephone, then at the property and then I left her a paper copy also for her convenience. In your email to me you state that your mother is hard of hearing yet following our telephone conversation she had an electronically read and signed an agreement and was handed a printed agreement in her welcome pack. With your mother happy and eager to proceed I then vetted and allocated a cleaner to complete her cleaning for her. Just to confirm, we have now had a telephone consultation, a home consultation, a contract signing, a waivered 14 day cooling off period and the vetting and allocation of a cleaner (Danielle) who your mother requested to start on the Monday, along with the setting up of a direct debit via GoCardless. Your mother then, unfortunately, had a change of heart and decided to cancel the service, if you look at our signed terms of business and the signed and waivered cooling off period you will see that there is an administration charge for any cancellations after the commencement of the service as we are now in contract and services had been provided to vet and allocate your mothers cleaner, Danielle, who had been scheduled and ready to attend on Monday. Your mother was so elated with our meeting that she said she was recommending us to her friend who was also looking for a trustworthy and reliable cleaning service with DBS checked cleaners. My business is cleaning for over 250 households with happy clients every day within the CT postcodes. I am sorry to see that you are disappointed but our terms of business are in place to protect the business as well as the cleaners and the clients.
Please feel free to call me if you would like to discuss further. Warm regards,
Sean Power
Not able to engage in the first place
Can't comment on the service as was never able to engage. Got email for callback in SE3 saying would ring and did not. When rung number to chase a few weeks later, it didn't exist (020 8088 2004). Website contains no way of getting in touch. Shame as reviews were good.
29 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Tim
Thank you for your patience with my reply, I have been working behind the scenes to see how I can help you. I think I may have found a local office who can help you. Can you please email me on suzanne.bald@uk.timeforyou.cleaning with your address and I am hopeful we will be able to find a solution for your needs.
I am looking forward to hearing from you soon,
Suzanne
Time For You Customer Services
Very pleased with speed and efficiency of TFY
This is my first experience of using an agency like this for cleaning. I had considered something like this in the past but didn't take the step until I saw them advertised in a local magazine recently. I checked out the recommendations and decided to give them a go. So far my experience is very good. Angie was incredibly efficient in coming back to my online enquiry and matched me with my cleaner very quickly following our initial chat and house visit (less then 2 weeks to get it all arranged). Everything was very clear in terms of expectations, costs, managing access etc. Today was my first clean and I am very happy with the result and with my cleaner, so early days but certainly very glad that we have used Time For You.
8 de janeiro de 2025
Resposta da Time For You .Cleaning
Dear Phil and Zen
Thank you for taking the time to share your positive experience with Time For You East Leicestershire and Rutland and for your patience with my reply.
We are thrilled to hear that your first venture into using a cleaning agency has been so successful, and it's wonderful to know that Angie was able to assist you so efficiently.
We are particularly pleased that the process, from your initial inquiry to the completion of your first clean, was smooth and met your expectations.
We look forward to providing you with ongoing excellent service and hope you continue to enjoy the benefits of having Time For You take care of your cleaning needs.
Best regards,
Suzanne
Time For You Customer Services
Professional company with reliable trustworthy cleaner …
Professional company who have checked regularly since we engaged their services that I was happy with the cleaner assigned-which I am! She has been reliable and trustworthy and does a great job of cleaning our house every week. I would recommend this company to anyone looking for a cleaning service
8 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Mrs Davis
Thank you for taking the time to leave such a glowing 4-star review for Time For You Surbiton. We are delighted to hear that you have had a positive experience with our services and that your assigned cleaner has proven to be reliable and trustworthy.
It's wonderful to know that our regular check-ins have contributed to your contentment.
Your recommendation means a great deal to us and we will be sure to pass on your kind words to the Surbiton branch.
If you have any further feedback or require assistance, please do not hesitate to get in touch.
Warm regards,
Suzanne
Time For You Customer Services
Friendly efficient service
Friendly efficient service. Phone is always answered and requests attended to with no delay.
8 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Pixie,
Thank you for your fantastic 5-star review. We are thrilled to hear that you’ve experienced friendly and efficient service, and that your requests are promptly attended to.
To ensure I can get the feedback to your local office, it would be helpful if you could respond to my request for some extra information which will help me locate your account.
Warm regards
Suzanne
Time For You Customer Services
Highly professional cleaning company
Highly professional cleaning company. Well managed and quick to respond. Cleaner started two days after initial visit. Diolch Owen.
7 de janeiro de 2025
Resposta da Time For You .Cleaning
Dear Caroline,
Thank you so much for your glowing 5-star review of Time For You Cardiff. We are delighted to hear that you found our services highly professional and well managed.
It's fantastic to know that our team, including Owen, was quick to respond and that your cleaner could start promptly.
We will certainly pass on your kind words to the Cardiff branch.
Diolch am ein dewis ni!
Suzanne
Time For You Customer Services
I can’t recommend them highly enough!
I started using Time For You after seeing their advert in the local magazine. I needed a cleaner for my older cousin who lives alone and has a cat. The lovely cleaner started with a deep clean of his kitchen and bathroom, which took 6 hours, she has then continued to visit once a week for 2 hours to keep the rooms clean and as hygienic as possible. She is amazing! When she has had a holiday the company have arranged for a fill in cleaner and each time they have done an excellent job. I can’t recommend the service highly enough, everyone is friendly, helpful and hard working and my cousin is happy to have them in his home.
7 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Jac,
Thank you so much for your glowing review of Time For You Sutton! We're thrilled to hear that our service has made such a positive impact on your cousin's home. It's heartening to know that our cleaner has been able to maintain high standards of cleanliness and hygiene, and that our team has been reliable and accommodating during her absences.
Your recommendation means a lot to us, and we'll be sure to pass your kind words on to the Sutton branch.
Thank you once again for recognising our efforts.
Warm regards,
Suzanne
Time For You Customer Services
Pleased with the service and client…
Pleased with the service and client care/ customer service. Smooth process, cleaner is good, admin is easy. Very friendly staff. Would recommend.
25 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Sven
Thank you for sharing your kind feedback regarding your experience with Time For You. We are thrilled to hear that you found our service smooth and our staff friendly. Your recommendation means a lot to us.
To ensure I can get the feedback to your local office, it would be helpful if you could respond to my request for some extra information which will help me locate your account.
Warm Regards
Suzanne
Time For You Customer Services
Liars
I would give zero stars if it was possible. Stay away from these liar and deceptive people.
It wasn’t explicitly mentioned during our face to face meeting with their representative or on phone call that we’d need to pay £50 admin fees if we don’t go ahead with the service after signing the contract, and it was said that us signing the contract did not bind us for any payments unless we confirm to proceed after meeting the cleaner. None of thier emails before setting up the direct debit have any mention of this charge, it was only after we asked to put it on hold this charge was mentioned. The only clause mentioned was that we need to give a 1 month notice once the service starts.
They have clearly taken advantage of the fact that no one reads through the long T&C text, and have kept hidden charges in the contract. I have proof our conversation with their representative on our cctv camera and all email trails, I will definitely take this to consumer court so that others don’t suffer at the hands of these pilferers.
3 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Jasleen
I am sorry to hear that you are not satisfied with your experience in using Time For You, this is certainly not what we strive for.
My current understanding is that this complaint has been addressed on another Trustpilot review and that this second complaint is related to the reply on that review.
I have reached out to the local office in Epsom and they are interested in viewing the CCTV if you are able to share with them and they are also happy to relook at the £50 admin fee if their employee who attended the property said anything that was not in the agreed script.
Please feel free to reach out to them directly in order to get this matter sorted.
Suzanne
Time For You Customer Services
efficient signing up process
Very efficient signing up process. Marieannette explained everything v well
6 de janeiro de 2025
Resposta da Time For You .Cleaning
Thank you for your 5-star review of Time For You Belfast. We're thrilled to hear that Marieannette provided you with an efficient sign-up process and explained everything clearly.
We will pass on your kind words to the Belfast branch.
Best regards,
Suzanne
Time For You Customer Services
Trustworthy and consistent service
We have been using the Time For You team's services for almost 10 years, and they have been amazing. During these years, regardless of the situation, Kristina's and James' team has been more than professional and always happy to help and sort out issues and make sure our house is clean. With young kids, this is exactly what we need - someone to help us ensure that no matter what, we can get help with getting the house clean.
4 de janeiro de 2025
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Kat,
Thank you so much for your glowing 5-star review of Time For You Richmond. We are thrilled to hear about your positive experience with Kristina, James, and their team over the past decade.
We will be sure to pass on your praises to the Richmond branch and continue supporting their excellent service.
If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
A good experience.
I found Kristina very efficient and she explained everything well. She is a charming lady and I feel confident that I will have a good experience with your company.
6 de janeiro de 2025
Resposta da Time For You .Cleaning
Dear Mrs Van Stryp
Thank you for your wonderful 5-star review of Time For You Surbiton. We're delighted to hear that Kristina provided you with an efficient and clear experience. It's great to know that her charm and professionalism have instilled confidence in our services.
We'll be sure to share your kind words with the Surbiton branch. If you have any further queries or need assistance, please feel free to get in touch.
Best regards,
Suzanne Time For You Customer Services
Terrible service and no clear…
Terrible service and no clear disclosure of terms. Would ask everyone to stay away from these guys.
3 de janeiro de 2025
Resposta da Time For You .Cleaning
Hi Nitin
I have spoken to the local office in Epsom and they have advised that they signed you up on Friday 3rd January after a home visit, a cleaner was swiftly allocated and everything was ready to go ASAP as requested with the first cleaning date agreed as Monday 6th January.
They then received an email the day after you signed up to say that you were now getting some other quotes but as we had already allocated a cleaner we needed to charge you an admin fee of £50.
They maintain that this was made clear to you as it is said to every client on the phone, in the appointment email, in the meeting and its in the T&Cs. We understand that you are disappointed with this and we hope that you find a solution for your requirements soon.
Many thanks
Suzanne
Time For You Customer Services
Friendly service and look forward to…
Friendly service and look forward to working with them.
3 de janeiro de 2025
Resposta da Time For You .Cleaning
Dear Shaun,
Thank you for your wonderful 5-star review of Time For You Leeds West. We're thrilled to hear about your positive experience with our friendly service.
We’re delighted that you're looking forward to working with us, and we will ensure the Leeds West branch is aware of your kind words.
Warm regards,
Suzanne
Time For You Customer Services
Only had my house cleaned once in a two…
Only had my house cleaned once in a two month period . At first I was happy with first clean but after a little more inspection , simple things weren’t done like hovering behind doors .
I cancelled my contract with them after multiple excuses why the cleaner couldn't come. Manager is professional, answers emails and is apologetic but their cleaners are totally unreliable. Trying to reorganise a clean when they cancelled , the cleaner would just ignore me and this is the way the company want you to organise and rebook cleaners so just became a massive pain in the neck
9 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Hi Jodie
I have heard back from the East Devon local office and they have advised the following:
"Thank you for giving us the opportunity to serve you. We are genuinely sorry that your experience was not as smooth or positive as a usual client encounter with us. While we always strive to provide top-quality service, we understand that we didn’t meet your standards on this occasion.
That said, we’re proud of our management team’s quick response and proactive approach in addressing your concerns. If we had been given more of a chance, we’re confident we could have turned the situation around - as cleaner illness does occur but we rectify and sort as quickly as possible. Your feedback is invaluable, and we’re committed to ensuring that every client receives the exceptional service they deserve. We hope to have the chance to restore your confidence in the future."
Suzanne
Time For You Customer Services
Highly recommend!
Have only been using this company for just over a month but so far Ive been nothin but happy and I adoreeee my cleaner! She works hard and fast and is super efficient and I am quite picky! Sam has been very lovely to deal with too and made everything super easy.
16 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Veiga,
Thank you so much for your fantastic review! We’re thrilled to hear that you are happy with your cleaner and that Sam has provided you with excellent service.
We truly appreciate your recommendation and look forward to continuing to meet your cleaning needs. If you ever have any questions or feedback, please don’t hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
Great company!
Sam is absolutely great: setting up with her was such a pleasure, she was friendly, responsive and really helpful; Iryna is just fantastic, the best cleaner I’ve ever had. Would absolutely recommend!
13 de dezembro de 2024
Opinião espontânea
Resposta da Time For You .Cleaning
Dear Jerry,
Thank you so much for your wonderful 5-star review of Time For You East London. We are thrilled to hear about your positive experience with Sam and Iryna.
We will certainly pass on your kind words to the East London branch.
Your recommendation means a lot to us!
Best regards,
Suzanne Time For You Customer Services
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