Tiny Explorers Rentals Opiniões 1792

I ordered a Baby Jogger double pram on 9th February for an upcoming holiday on 19th May, specifically arranging delivery for 15th May to allow time for any unexpected issues.

On Tuesday, I was informed that the double pram I had booked could no longer be provided due to “courier issues.” However, I was reassured that a suitable alternative would be offered if the original pram could not be delivered in time.

Today, the day before the booking I was then told that no double pram could be provided at all and that my only option was two separate single prams or a refund. Anyone travelling alone or managing two very young children will understand how completely impractical and unreasonable that suggestion is. The entire purpose of booking a double pram was to safely and realistically manage both children while travelling.

What is most disappointing is not only the failure to provide the service booked over three months ago, but the complete lack of accountability or meaningful attempt to resolve the situation. Instead of offering a genuine solution, the conversation was abruptly ended with “you will be refunded.”

This has been one of the worst customer service experiences I have encountered. Families rely on these bookings when travelling with young children, and cancelling essential equipment at the last minute with no workable alternative creates enormous stress and inconvenience.

I would strongly advise other parents to avoid this service, particularly if you are depending on them for important travel plans.

Just regarding the below

Thank you for your response.

I must, however, correct several inaccuracies in your account of events.

Firstly, I was not contacted “seven days prior” to the booking. I was first contacted on Tuesday regarding a booking that was due to begin on Friday. Your statement suggesting you provided a week’s notice is therefore incorrect. The pram was not lost on a flight, you actually told me Parcelforce failed to pick it up? You do realise I have the texts right?

Secondly, I did not decline the alternative stroller offered. During our communication, I was informed that the replacement could potentially arrive before the 19th, and I responded that this was acceptable and that, if necessary, I would consider an alternative replacement. At no stage did I refuse or decline the options discussed. Furthermore, at no point was I made aware the two single strollers connected.

Your email states multiple times that alternatives were offered and declined by me. This is simply not true and does not accurately reflect our communication.

I appreciate that the original issue may have been outside of your control. However, it is important that the facts are represented accurately, particularly when responding to a customer complaint. The issue here is not only the cancellation itself, but also the misrepresentation of my responses and the timeline of events.

My exact response regarding the double stroller was “Ok that’s great. Please do keep me updated and if an alternative is required please do let me know. As I say as long as we get it before the 19th that’s suffice.”

Really helpful from start to finish. Everything delivered on time and great customer service to help with fitting the car seat.

Super easy to order via the website, pushchair arrived on time was in excellent condition and easy to use. Any questions were answered quickly via what’s app. Collection for return easy to arrange, would really recommend.

Found Tiny explorers on google and what a god send, loads of kiddy equipment to choose from, great value and great service. Highly recommend if travelling with little ones

Very easy to use service, good communication and clear information on delivery/return process. Thank you!

I hired inflatables for my children on a long haul flight. Sadly both were faulty and deflated on the flights, meaning two very challenging journeys. Tiny explorers seem to have refused to take accountability and are charging the full fee despite faulty goods, I wouldn’t recommend this company for hires.

Tiny Explorers were very helpful when I had a query pre-booking and the items arrived when they were supposed to. This is a great service!

We had a brilliant experience using Tiny Explorers, Delivery was prompt the stroller was in very good condition, would absolutely recommend.

Thank you

Worked very well. Rental pram arrived on time. Easy to return. I’d use the. again.

We rented a travel stroller quite last minute but the delivery was prompt! We truly enjoyed the stroller and was glad with the range and even colours provided. Customer service was super helpful when I have questions on the return package. I would definitely rent from them again and recommend them to my mummy friends.

Fuss free rental. Second time have used Tiny Explorers and absolutely what I’ve needed both times without any extra hassle when you’re getting organised to go away. We collect from the office and everyone who I have come across is lovely and helpful.

The product delivered was not as shown in the pictures and description. When I raised this with customer service they were extremely rude and dismissive, would not recommend Tiny Explorers as a service.

My second time using tiny explorers. Pram came really quickly and return was straightforward. The item itself was a little “loved” but it did the job for holiday.

Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced!

Will definitely be using tiny explorers again for future travel.

Great company. Really easy to use and very efficient. Planepal was great for my Son on our holiday to Orlando. Returning the product was easy also. Would certainly use them again

I rented a snoo bassinet

Pros:
* was well packaged, and shipped exactly on the date specified, and the crib was clean and in excellent condition.
* pickup was easy and straightforward and they organised all the admin.

Cons:
* They wanted proof of address (a water bill) and ID (I gave them my driving license). To me this seems completely unnecessary for a 30day rental costing ~£100. If they were worried about theft risk they could have held a deposit. They refused to engage in conversations about what this information might be used for, and were very blunt that this information would be required or the rental wouldn’t ship. This is a completely unreasonable policy that should be dropped ASAP. Competitors like Baboodle (who I have also used) do not ask for this information and have friendlier customer support.

Fantastic service items were shipped on time and the team were so quick to answer any questions I had definitely recommend!

Relatively easy returns process, reasonable prices, great selection. I'll be using them again!

Super easy to hire and return, competitive pricing and product was in great condition. I have already recommended to friends and will definitely use again for a long haul flight.

Everything was perfect from start to finish. It was really easy to get in touch with customer service, as I wanted to add a few more items to my order, and they were so helpful. The pram arrived promptly, and the returns process was easy. I’ll definitely use them again.