Tiny Explorers Rentals Opiniões 1792

We ordered a Slumberpod to take away with us on holiday, it arrived early which was a bonus and was very easy to return at the end of the rental.

Great communication during every stage of the order / delivery. Would use again

The service we got from Tiny Explorers were phenomenal. They accomodated our request as this was a last minute emergency trip, and they really delivered. Both the collections and returns processes for our items were smooth and we will definitely rent from them again!

Easy to order, on time in good condition, easy to return.
Would very much have liked option to deliver to a safe place instead of a neighbour.

Quick, easy to use and reliable

Great experience! Travel buggy arrived in immaculate condition, really easy process for delivery and return.
Have already placed another order for next holiday!

Genius idea and amazing service. They were really easy to get in touch with regarding some questions about the rentals and they responded very quickly with help and advice. I’d recommend to all of my friends and will use again in the future!

Was hoping I could attach photos of the state the 2 flyaway inflatable beds (and the dirty screwed up fitted sheets) arrived in but that doesn’t seem to be an option. One bed deflated entirely during my overnight test as per their t&cs. Other was dirty and sticky and held together with various puncture repair kits and an elastic band. Returned both immediately ie within 24 hrs for a full refund per my WhatsApp conversation with them. Received no refund until I chased twice. Was then only refunded for one bed despite having returned both immediately. Dishonest and money grabbing company. I will have to seek a chargeback via my credit card company and plan on reporting them to trading standards.

Excellent company. All went to plan. The pram we hired was like new. It had been properly sanitized. Would use again for sure.

I used tiny explorers recently to hire a plane pal inflatable and also a cares harness. I was very impressed with how easy it was to book the hire of the items and also to return them. They arrived a day earlier than expected and clean and in good condition. They were also so easy to return and came with the return packaging included. My son slept great on the plane using the plane pal which was such a relief on a 13 hour flight. Would definitely use them again.

Brilliant service! Items we hired were really well used.

Such a great service. Everything is clear. Arrives when it say it will, clean and in working order. Collected on time as well.

Second time using Tiny Explorers and such a life saver! Rented the Joolz pushchair and buggy board plus the maxi cosi nomad car seat. All arrived clean, in good condition and in advance of the requested date. Easy to return too! Thank you!

I’ve used Tiny Explorers for the cares harness several times now and the service is so helpful and super easy to use! Absolutely love the service and definitely recommend to anyone looking for similar

I’m sure this service works fine when everything goes to plan, but if anything goes slightly off track, my experience as a customer was unnecessarily difficult - so just something to be aware of:
- I received an item that appeared damaged and flagged it straight away.
- When we couldn’t verify when the damage happened, I accepted that and asked what happens next and whether I needed to pay for it.
- I was told to “replace it”, so I waited for an invoice assuming that’s how it would be handled.
- When the invoice came through it included VAT - and ended up much more expensive than if I bought it myself, so eventually it was made clear to me that this was, in fact, an option, so I bought it myself.
- They did not tell me to get it delivered straight to them.
- As I had already paid for a return service, I assumed I should use that and had it sent to myself so I could return it in the expected way.
- I then asked them about this, because I could alternatively update the delivery address and get it straight to them instead.
- I didn’t get any response, which meant I missed the chance to send it straight to them.
- Because of that lack of clarity and their delayed responses, I was then asked to pay additional delivery costs out of pocket to get it to them.
- When I asked if they could cover that, I was instead told I could be invoiced, charged additional rental, and that debt collectors could be involved.

This was my first time using the service, and there didn’t seem to be any willingness to resolve things reasonably or retain me as a future customer. They’ve had the item replaced and my rental fees, meanwhile I’ve bought a brand new item I didn’t even want (but of course, it’s damaged) and I have to pay extra costs to get a replacement to them because they didn’t give me clear instructions throughout. Overall, it just felt like a poor customer service for something that could have been handled much more simply! Next time, just explain your processes clearly. When I asked if I needed to pay for it, this reply would have sorted it all out: “Please buy a new one from their website (here) and send it directly to (address). This will be much cheaper than us invoicing you a replacement. Please forward us the confirmation email so we can track the delivery. Thanks” - This saves potential future customers extra money and effort (and apparently escalation threats).

Couldn’t recommend enough !! Absolutely fantastic service if i could give 100 stars i would ! I have a autistic 8year old son who is very temperamental so having having this buggy to take away for our easter holidays was a life saver as the other kids could still carry on when their brother no longer wanted to participate, as in the past we have all had to call it a day so being able to pop him in a secure age appropriate buggy with multiple safety harnesses was honestly a god send !! i will 100% be a returning costumer, delivery 10/10 Pick uo for return 10/10 thank you soo much for your service

Tiny Explorers are amazing ! They were so incredible when I was keen to rent two plane pals ( which are also so great for long distance flights with little ones in tow!) very last min. Can’t recommend them enough !

So easy to book and simple to get delivered and return. Would 100% recommend and will be using again.

Easy to order. Arrived on time. Item in great condition. Excellent customer service as they were very quick to respond to my messages. I will definitely use Tiny Explorers again.

Fantastic service, borrowed a plane pal which made the long plane journey comfortable. Wish I knew about tiny explorers earlier.