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TMO - The Motoring Organisation Opiniões 428

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TrustScore: 4.5 em 5

4,6

Mecânica automóvel
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Ver mais

Classificada 5 em 5 estrelas

I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and... Ver mais

Classificada 5 em 5 estrelas

Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Ver mais

Classificada 4 em 5 estrelas

I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Ver mais

Informações sobre a empresa

  1. Mecânica automóvel
  2. Corrector de seguros

Sobre TMO - The Motoring Organisation

Escrito pela empresa

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

428 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Classificada 5 em 5 estrelas

Best Warranty around...

Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It has definitely made, making my motoring worry free.

Thanks again

8 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Mollie was excellent

Mollie was excellent, very helpful and really friendly, she’s a shining example for you and a great customer minded person she really is a great asset for your company

2 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Mmmm where do I start

Mmmm where do I start . I have a Ford galaxy and my cooling system failed because I got lied too . I took my car to the local garage only to be told the header tank was contaminated. They advised me to get it done under warranty. They told me it’s not covered when it’s the cooling system when I purchased the top warranty cover . I find it hard to believe. Now the garage are asking me what’s happening I said I filed a complaint. After three months no response. They are not interested in my claim at least they could do is help me but no . No damns given . If not I’m taking it to the ombudsman office. Disgusting service I got . I wouldn’t recommend them at all .

21 de outubro de 2025
Opinião espontânea
logótipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Dear Mr Wild,

Thank you for taking the time to leave a review. We’re sorry to hear you feel disappointed, and we appreciate the opportunity to clarify what happened with your claim.

After reviewing your case and all communication with both yourself and your repairer, we can see that our team responded to your enquiries promptly and investigated the issues reported on your car.

The repairer confirmed that the fault related to deterioration of the coolant pipe and reservoir assembly. Under the terms of your cover, pipes and hoses are specifically excluded; this actually applies regardless of which level of cover is purchased. As the repairer advised that the failure was caused by deterioration of the pipe assembly, we were unable to authorise the repair under the policy.

We completely understand that this was not the outcome you wanted, and our advisor explained the reasoning and your right to raise a formal complaint and we've confirmed the standard complaint timeframes.

It’s important to reassure you and other customers reading this that we apply the same standards to all claims. If a fault is covered, we authorise it quickly, and if it falls outside the policy terms, we must remain fair and consistent. We do not decline claims without clear technical evidence.

If you feel there is additional information from your repairer that may change the technical basis of the claim, we are more than happy to review it. Our complaints team will also issue a final response once their investigation is complete.

Thank you again for your feedback, we’re here if you need anything further.

TMO

Classificada 1 em 5 estrelas

I would stay well clear of this company…

I would stay well clear of this company the warranty you buy is not worth paper it’s written on. Firstly they have no knowledge of how vehicles operate and also there terms conditions are very vague at best . I had a radiator fail so started claim after multiple phone calls about problem they have declined to pay out for problem parts as there was debris on radiator . This vehicle is 4 year old with 30 000 miles on clock they are saying debri has caused this issue sorry few leaves is not goin to burst a radiator every car driven on road today will have some sort of debris on front car as that’s were it will collect on further inspection this is not case as radiator has failed on core. I’m not normally person to leave reviews but if this is the way Tmo offers its services to paying customers I would highly recommend the paying customer to look elsewhere

13 de novembro de 2025
Opinião espontânea
logótipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Hi Darren,

We’re sorry to read this, although we can’t find any products registered under the name provided. We’ve attempted to contact you through Trustpilot’s verification tools so we can investigate properly, but we haven’t received any response. Without your details, we’re unable to verify that you’re a customer or look into the specifics of your claim.

To address the point more broadly for the benefit of other customers, when assessing any claim, we rely entirely on the evidence provided by the inspecting repairer. We don’t create reasons to decline claims, nor do we second guess the garage’s findings. If a garage reports that a part has failed due to external debris or damage, we are required to base our decision on that evidence - we cannot override or invent alternative diagnostics.

Radiators can fail for a number of reasons, including external impact or blockage, which are not covered under any warranty policy from any provider, not just ourselves. If the core had simply failed due to a covered mechanical fault, we would have expected that to be clearly stated in the engineer’s assessment. If a discrepancy exists between what you believe happened and what the garage reported to us, we are always willing to review additional evidence, images, or a revised diagnosis from the repairer.

We pride ourselves on honouring claims fairly and in line with the terms provided at the point of sale, and we work closely with customers and garages to make sure issues are resolved wherever possible.

We’re more than happy to review the evidence again, we just need your details to do so.

TMO

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