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TMO - The Motoring Organisation Opiniões 428

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TrustScore: 4.5 em 5

4,6

Mecânica automóvel
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Ver mais

Classificada 5 em 5 estrelas

I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and... Ver mais

Classificada 5 em 5 estrelas

Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Ver mais

Classificada 4 em 5 estrelas

I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Ver mais

Informações sobre a empresa

  1. Mecânica automóvel
  2. Corrector de seguros

Sobre TMO - The Motoring Organisation

Escrito pela empresa

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

428 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Great service

Great service , really helpful, quick response to the garage and my car was fixed promptly.

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tim from customer service was very…

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.

18 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Flip of a coin and massive help from Rachael

Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.

18 de dezembro de 2025
Opinião espontânea
logótipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.

While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.

Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.

Classificada 5 em 5 estrelas

Warranty Gold cover

5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!

16 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Car Problem

My problem with my car was dealt with quickly and easily and I was kept aware of what was happening, the operative I spoke to on both occasions was very polite and friendly

10 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars for Luke.

Luke was amazing start to finish, made what I expected to be difficult into an easy process especially when the claim was for my mum.

11 de dezembro de 2025
Opinião espontânea

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