Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Ver mais
I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and... Ver mais
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Ver mais
Informações sobre a empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contacto
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excelente
427 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rachel
Rachel, was very understanding and helpful. She listened to me and responded professionally. 100/100.
21 de maio de 2026
Opinião espontânea
Great service and very helpful
I would like to say thank you for dealing with my claim and sorting it out.
Also a big thank you to Maria , who was so lovely and professional the way she helped me and kept me updated
20 de maio de 2026
Opinião espontânea
My query was dealt with in a timely…
My query was dealt with in a timely manner.
I was informed throughout the process of my claim of what would happen next.
Charlotte, Maria and Siobhan dealt with my claim and made my experience easy.
20 de maio de 2026
Opinião espontânea
Excellent service
Every time I have emailed, Rachel or Charlotte has responded very quickly with a phone call explaining the situation in detail. All communication was quick and put my mind at ease.
20 de maio de 2026
Opinião espontânea
Buyer beware, you may be left out of pocket.
I would recommend that people look elsewhere for any extended warranty on their motor vehicle. First claim on my car was with the main dealership for creaking noises from the rear axle. TMO said they would only pay £40 per hour for labour charges (there is no mainstream garage in the Lothians that I know of can work at this rate) when Mercedes were £163 per hour. None of this information is explained within their documentation material. Should you go directly to TMO with an issue they will shop around to see who can quote the cheapest to fix your car. I have Platinum Plus cover and my first experience has been terrible, Raised a complaint and it will be up to 8 weeks before I get a response.... It may be that this company is promoting it is compliant with the Motoring Ombudsman, but will have to see what the with the FCA have to say, which deals with Extended Warranty companies and clear terms and conditions.
3rd June Update in response.
I have been through all the supplied information and i can see no reference to any stipulation of Labour rate. If you say it is within the supplied policy documentation then please provide a response to this thread showing this information and in which document this information is contained.
8 weeks to respond to a complaint in a ludicrous amount of time considering you have managed to respond to this public forum in a matter of days.... Especially as you state you are compliant with the FCA regulations regarding extended warranty terms.
This is to help others that are considering your product to have the full information prior to taking out any cover.
5 de maio de 2026
Opinião espontânea
Resposta da TMO - The Motoring Organisation
Dear Hath,
We’re sorry to read your comments and naturally take concerns of this nature seriously.
Unfortunately, with the limited information available from the review, we’ve been unable to locate or verify the policy in question to fully investigate the circumstances surrounding the claim and complaint referenced.
However, in general terms, labour rate limits and repair terms are outlined within the policy documentation provided at the point of sale, and these limits can vary depending on the level of cover selected and the type of repairer used. Manufacturer main dealer labour rates are often significantly higher than independent repairers and can exceed the allowances contained within many aftermarket warranty products.
Equally, our role is not simply to “shop around for the cheapest repair”, but to help customers access suitable VAT-registered repairers capable of carrying out repairs to the required standard, while also ensuring claims are managed fairly and consistently for all policyholders.
In relation to complaints, all complaints are investigated and handled within 8 weeks for a formal written response where necessary, although we always aim to resolve matters much sooner where possible.
Should you wish for us to review the matter properly, we’d encourage you to contact us directly with your policy number or vehicle registration so we can investigate the concerns raised in full.
TMO
I enjoyed speaking to Siobhan
I enjoyed speaking to Siobhan, pleasant friendly voice and also thankfull for updating on my vehicle progress
18 de maio de 2026
Opinião espontânea
I called to enquire about reimbursement…
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to call them regarding the work. Shortly afterwards Rachel called to let me know that my claim had been agreed. When I picked my car up the mechanic told me that the company had been so straightforward and pleasant to deal with, they had waived the admin fee normally charged. Thank you.
18 de maio de 2026
Opinião espontânea
Charlotte at TMO did a great job…
TMO did a great job looking very closely at the repair needed to fix my car under its warranty and gave its approval to go ahead. Big shout out to Charlotte at TMO for handling this matter with such professionalism and gusto. I’m glad I took out the warranty. Great customer service.
18 de maio de 2026
Opinião espontânea
Quick information given
Quick information given, knowledgable and easy communication with a very pleasant person
18 de maio de 2026
Opinião espontânea
Great customer Service
Luke has always been great. Gets things done super quick and always polite and friendly. He's a real Credit to the TMO team.
18 de maio de 2026
Opinião espontânea
The renewal was easy
The renewal was easy, everything was clearly explained, the agent was friendly and the information provided allowed me to make a quick decision.
18 de maio de 2026
Opinião espontânea
Fantastic service
Fantastic service, credit where credit is due. Maria, Rachel and the rest of the team handled our recent motoring woes expertly. I honestly could not be without this service, even with a newer vehicle you just never know when a costly repair is about to hit you. It's great to have the peace of mind. Thank you
15 de maio de 2026
Opinião espontânea
Great customer service
She was nice and polite and clear speaking and had a nice way about her. Very professional
15 de maio de 2026
Opinião espontânea
Siobhan was lovely
Siobhan was lovely, helpful and a pleasure to speak too. Warranty claim was handled very quickly and promptly, great service.
14 de maio de 2026
Opinião espontânea
Charlotte and Siobhan have been really…
Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed throughout !
14 de maio de 2026
Opinião espontânea
Maria was very easy to deal with
Maria was very easy to deal with. Explained everything really well. From calling first thing today (13thMay) everything has been sorted. Great customer service!!
13 de maio de 2026
Opinião espontânea
Timothy was absolutely outstanding
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
13 de maio de 2026
Opinião espontânea
Great service
Great service, big shout out to Mollie who has been amazing to deal with.
13 de maio de 2026
Opinião espontânea
Siobhan and all at TMO have been…
Siobhan and all at TMO have been stupendous in their help. Made the claim so easy to deal with. Thank you!
13 de maio de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.