Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Ver mais
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Leia as opiniões dos outros
Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Ver mais
I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and... Ver mais
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Ver mais
Informações sobre a empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contacto
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excelente
427 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service from Charlotte…
Great customer service from Charlotte and Siobhan, car booked in claim all signed off very chatty and helpful
12 de maio de 2026
Opinião espontânea
The service I received is excellent
The service I received is excellent, 5 stars all around.
The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage, then easing the hassle off the claim and also keeping my updated with the repair /claim . Thank you ⭐️⭐️⭐️⭐️⭐️
12 de maio de 2026
Opinião espontânea
I would not take out a warranty from…
I would not take out a warranty from this company ever again. The service is shocking and they refuse to pay for repairs. Warranty not worth the paper it’s written on,
11 de maio de 2026
Opinião espontânea
Resposta da TMO - The Motoring Organisation
Dear Wendy,
We’re sorry to read your comments and naturally take feedback like this seriously.
However, despite carrying out a thorough search using the information provided separately, we’ve unfortunately been unable to locate any active or historic policy matching your details, which means we’re currently unable to investigate the concerns raised or verify the circumstances referenced in your review.
We would never refuse a valid claim without explanation or assessment, and where claims fall outside of cover, we always provide the reasoning and supporting terms in writing.
If you believe your review relates to a product held with us, please feel free to contact our customer support team directly with your policy number, vehicle registration, or any alternative details so we can try to assist further.
TMO
The customer support team are quite…
The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.
19 de março de 2026
Opinião espontânea
Rachel was really helpful
Rachel was really helpful, prompt in her responses and explained everything really clearly. Thank you for your support!
1 de maio de 2026
Opinião espontânea
Amazing service!
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,
People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"
Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.
great company, superb customer service and great staff!
Many thanks again TMO,
Regards,
Chris McCarthy
1 de maio de 2026
Opinião espontânea
Fast
Fast, efficient and professional.
I was very impressed with the customer service.
1 de maio de 2026
Opinião espontânea
Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
1 de maio de 2026
Opinião espontânea
Starting a warranty claim with TMO…
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!
1 de maio de 2026
Opinião espontânea
Sorry it’s late
Sorry it’s late. Luke did a good job and got me more authorised for my claim. Paul
27 de abril de 2026
Opinião espontânea
Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
28 de abril de 2026
Opinião espontânea
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
24 de abril de 2026
Opinião espontânea
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
17 de abril de 2026
Opinião espontânea
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
24 de abril de 2026
Opinião espontânea
Excellent service thank you
23 de abril de 2026
Opinião espontânea
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
20 de abril de 2026
Opinião espontânea
Rachel was very helpful!!!
23 de abril de 2026
Opinião espontânea
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