ordered a vinyl vinyl lp from a legacy artist to my home address. But the order was delivered to a convenience store.I tried to contact this company but it is one of those sites where you can't spe... Ver mais
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Leia as opiniões dos outros
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... Ver mais
A empresa respondeu
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good valu... Ver mais
A empresa respondeu
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Informações de contacto
Great Harwood, Reino Unido
- customerservice@tmstor.es
- tmstor.es
4,4
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great store
Great store. I've had dozens of orders over many years without any issues.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Diane,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
I'm delighted with my Gary Numan…
I'm delighted with my Gary Numan Telekon 45th anniversary edition CD. Telekon was the first album I bought of Gary's, and remains a firm favourite.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Andrew,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Great experience
Ordering was simple and it was a pre order so once the media was released it was delivered well packaged.
30 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
TM Stores
Great service, timely delivery and excellent product
30 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Phenomenal service
The ease of ordering is excellent, the range of products is excellent & the delivery is fantastic (kept informed of the order progress throughout).
31 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
Vinyl cover damaged upon reception
I ordred the Kylie Minogue Tension Tour DL vinyl.
I was so happy to receive it to realise that the edge of the cover is damaged.
I was SO upset ! it is this kind of sneaky damage. I could not find anyway of contacting them. For damaged items, they request them to be sent to be reassessed. Australia UK will take ages to be shipped and re-shipped.
I am so annoyed. Anyone has a direct e-mail to their customer service ?
18 de fevereiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
I am sorry to hear your order arrived damaged.
I have requested that our customer service team will reach out to you as soon as possible with a quick resolution.
Have a good day
TM Stores
Very helpfull and hardworking team
Very helpfull and hardworking team, fast and professional assistance. Many thanks and best regards!
10 de fevereiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Jorge,
Thank you for this great review.
I am so glad to hear such nice words about our team. They are always on hand to assist with any questions.
Have a lovely day
TM Stores
Townsend, excelling at selling and delivering again
Recently received delivery of the new Elles Bailey album "Can't take my story away."
As always when I deal with Townsend Music Store the album/CD package arrived promptly for release day.
The package was well wrapped to avoid in transit damage.
Communication from date of sale through to delivery was excellent as always.
16 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Allister,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
CD Pre-buy and delivery
Ordering process straightforward and communications throughout timely and useful.
Product arrived when expected and well packaged. Bought the 'zine' version of the cd. Great album but had hoped it was a hardcover product.
15 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Graham,
Thank you for your review.
It is always great to hear that our customers are happy with our ordering process and fast delivery!
Have a good day,
TM Stores
The perfect transaction
The perfect transaction. CD received the day after release. Well packaged and in pristine condition.
17 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Nigel,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great company
Great company. Very fast delivery. Great product
15 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our orders arrive at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Consistently reliable
TM Stores are always efficient and reliable - and on the rare occasions there is a problem, they resolve them readily and helpfully.
I buy much of my music from TM Stores - particularly their individual artist stores.
15 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hello Neville,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Delivered on time in strong packaging.
20 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi David,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a good day,
TM Stores
Reliable
Delivered on time, no issues. Have used before and will use again.
16 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Mark,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Everything Townsend Music Ltd puts out…
Everything Townsend Music Ltd puts out you need, why shop at the rest when you have found the very best.
13 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hello Fred,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Townsend music seemless process, order through to delivery.
I frequently order from Townsend music as they have a great selection. The ordering process is simple. The communication from order placement through to delivery is excellent with order number, delivery dates and tracking details always provided.
16 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Ian,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Kind Regards,
TM Stores
Great store fantastic choice
Great store fantastic choice and variety fast delivery and always treat the customer superbly well. Highly recommend A +++++
28 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Mark,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Thunder live CD
Clear, easy to order and it arrived two days after release-date. Great Thunder CD - it was pre-ordered and a much appreciated late Christmas present. Thank you🙏
17 de janeiro de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Joanna,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day,
TM Stores
Amazing customer service
Amazing customer service! I ordered my mum a Jimmy Somerville bundle for christmas, but was accidentally sent the wrong t shirt colour. I reached out to request an exchange at the busiest time of the year and they replied incredibly quickly letting me know they had sent the correct t shirt right away! The team also kindly offered me to keep the original tshirt which came as a gesture of good will. I was blown away by their prompt action and kindness, such a thoughtful team who clearly care about their customers!
24 de dezembro de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Caitlin,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day!
Regards,
TM Stores
Please can you give me an update on my…
Please can you give me an update on my order I tried to contact you but the link isn’t working
23 de dezembro de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Tiffany,
Thank you for your review, I can see you have been in touch with our Customer Service Team who have provided you with the information you were seeking, and you have replied to confirm you are happy with this and wished our team a wonderful day.
For reference, our team can be contacted via the Contact Form on our Help & Contact section of the website, or by replying to your Order Confirmation email. During office hours we are also available by phone.
We always want to resolve any issues anyone is facing, and we try where possible to go above and beyond to keep our customers happy.
We hope you update your review in light of the actions we have taken to help you.
Many thanks,
TM Stores
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