My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Ver mais
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Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver mais
A empresa respondeu
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay. Excellent
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informações de contacto
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The Company kept me advised of progress…
The Company kept me advised of progress at all times by phone call, text and email.
I would happily recommend them to anyone

Resposta da TMT First

Resposta da TMT First
I am extremely satisfied with the…
I am extremely satisfied with the entire service from start to finish regarding my S25 Ultra repair. The collection and return process was smooth, professional, and very convenient, which made the whole experience stress-free.
The repair itself was absolutely exquisite — my phone came back looking and functioning perfectly. You can really tell the work was done with care and high attention to detail. Communication throughout the process was also excellent, and everything was handled efficiently and professionally.
Truly one of the best repair service experiences I’ve had. Highly recommended, and thank you again to the whole team for the outstanding service!

Resposta da TMT First
Smooth process
Smooth process, collection repair returned while been informed all the time.

Resposta da TMT First
Very easy to talk to
Very easy to talk to, helpful, informative. Kept updated about the repair, collected and returned quickly.

Resposta da TMT First
Great communication and service
Great communication and service. Samsung ring came back like new and perfectly packaged. Quick turnaround and kept updated regularly throughout the process

Resposta da TMT First
Repair of my samsung bud 3pro was… lovely
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.

Resposta da TMT First
I’m very happy with the mobile repair…
I’m very happy with the mobile repair service and the fast delivery.
I would love to give double 5-star ratings for everything.
Thank you once again for the excellent service

Resposta da TMT First
Found a fault but due to a delay caused…
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.

Resposta da TMT First
Good service and good communication
Good service and good communication, can you ask for more

Resposta da TMT First
Quick turnaround with repair and…
Quick turnaround with repair and satisfied with results ,thank you

Resposta da TMT First
Effortless on my part 100% information…
Effortless on my part 100% information from start to finish now higher honour I could give

Resposta da TMT First
Phone repair
Quick, amazing work. I will recommend it to whoever needs it. I've got my repaired phone back in less than 4 days. Thank you so much, I'm more than happy for your service 💛

Resposta da TMT First
Smooth Operation
The collection, fix and delivery back to me was phenomenally quick.
My phone is now working perfectly and I hope it continues like this.
In any case, with TMT available to fix I don't have any worries !!

Resposta da TMT First
It's still not working
It's still not working wont charge or play sound

Resposta da TMT First
Sent my phone in A1 condition I have…
Sent my phone in A1 condition I have photos time and location stamped upon placing in the packaging no marks or scratches on the phone phone arrived 3 days later damaged large scratches a dint in the screen I asked for proof the packing arrived in good condition the evidence was refused to be sent to me
facts are phone left in perfect condition I took photos to protect myself my evidence was dismissed a £800 repair bill was created 3 weeks later my phone came back not repaired in a worst state then I sent it in Samsung wont support im not going to have to raise a Ombudsman case and take legal advise
do not sent your phone to this repair centre look at all the horror stories well documented online im not the first and wont be the last absolute Criminals
The service is poor to say the least make sure to take photos of your devise to protect yourself

Resposta da TMT First
Phone was repaired and back to me…
Phone was repaired and back to me within a week, good communication at each step of the way.

Resposta da TMT First
Great customer service
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was incredibly convenient.
Just a few days later, the device was repaired and returned to me in perfect condition.
Excellent service — thank you!

Resposta da TMT First
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