We have purchased 3 pairs of ToeZone shoes now and they are the only shoes that stand up to my semi-feral 5 year old son! A small issue with one pair was quickly resolved with some of the best custome... Ver mais
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Excellent quality shoes and genuinely outstanding customer service. The boots are fantastic value for money and have stood up to daily school wear far better than others we’ve tried. We need to b... Ver mais
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Toezone shoes are the best shoes ever - the durability of them is second to none. Add on top of that the hugely varied designs make them the best and far superior to any other shoe. They are fairly pr... Ver mais
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I ordered some shoes 6 days ago and paid extra for express 1-2 day shipping and still not received them. I have just received an email and it appears that Royal Mail have lost my parcel. They are kin... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At ToeZone, we're dedicated to keeping little feet happy, stylish, and ready for any adventure! Specializing in kids' footwear, our commitment to quality shines through in every pair of shoes we craft. Explore our wide range of shoes designed to deliver comfort, durability, and style for your young ones. With a focus on innovation and functionality, our diverse collection caters to every occasion – from school days to playdates and everything in between. Our online store, toezone.co.uk, offers a seamless shopping experience, providing quick access to a multitude of options that cater to various tastes and preferences. At ToeZone, we understand the importance of durable, comfortable shoes that can withstand the active lifestyles of children. Each shoe is meticulously designed and crafted to ensure the perfect fit, promising both reliability and resilience. Join our community of satisfied parents and happy kids who trust ToeZone for their footwear needs. Discover the joy of shopping for kids' shoes with convenience, quality, and style at the forefront. Your satisfaction is our priority, and we look forward to being a part of your child's memorable adventures, one comfortable step at a time. The ToeZone concept is designed to make shoe shopping simple for busy parents and fun for kids too. Our visual fit technology ensures initial fit guidance, and just as importantly, allows continuous monitoring of growth so shoes can be replaced before they are too small. We hope your little one loves our ToeZone shoes and footwear!
Informações de contacto
Seaway U.K. Limited., Unit 18 City West Business Park, DH7 8ER, Durham, Reino Unido
- info@toezone.co.uk
- toezone.co.uk
4,4
Excelente
171 opiniões
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Resposta da Toezone Footwear UK
Dear Sophie,
Thank you for taking the time to share your positive experience with our wellies! We are thrilled to hear that you found them to be of superb quality and value. Delivering exceptional products and services to our customers is at the heart of what we do, and we are delighted that we could meet your expectations.
Your kind words about our speedy service also bring a smile to our faces. We understand the importance of timely delivery, and we strive to make the entire shopping experience as convenient and efficient as possible.
Once again, thank you for choosing us. We look forward to serving you in the future!
Boots were good but customer service is…
Boots were good but customer service is not. I need to return the other size I bought. I have emailed and messaged on social media for days to no avail. You have to have the return authorised which is fine but it says to print the postage label but there is not one to print. It’s not straight forward unfortunately.
27 de outubro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Hi Kayte, I would firstly like to apologise that you feel our customer service was not good enough. SM doesn't monitor any customer issues in relation to orders and we do ask to reach out to us via our customer contact email address. There has been an issue with the returns part of the website which is controlled by shopify. I can only apologise they have had some issues over the past few days of which have been sorted now, but unfortunately it has been extremely inconvenient. I was about to help you and send you a Royal Mail postage label to help you out, but they seemed to have fixed the problem just as I was reaching out to you. Once again I am really sorry you didn't feel the returns process was straight forward, but I do hope that now I have explained the issues were out of our control and that it is a straightforward process. We do hope to see you at ToeZone again :) After all of that thank you for purchasing our boots and pleased you liked them :)
Lovely shoes
Lovely shoes! Well made and long lasting! Brilliant customer service (specifically sharon) went above and beyond to help and inform. Great communication. Will definitely be buying more in the future.
13 de outubro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thank you for such a lovely review look forward to seeing you again soon :)
ToeZone 5 star review
Fantastic service from The Toezone gang, they went above and beyond with their product knowledge. My orders arrived super speedy and I would definitely recommend using their website
20 de outubro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thank you 😊 we do our very best to help here at ToeZone and we very much appreciate the great reviews.
Shoes are great good grip and comfort…
Shoes are great good grip and comfort only down side the shoe laces get worn really quick and fade!
4 de outubro de 2023
Resposta da Toezone Footwear UK
We greatly appreciate your feedback on our shoes and are pleased to hear that you find them comfortable with excellent grip. However, we understand your concern about the durability and fading of the shoelaces.
At Toezone, we strive to provide high-quality products, and we put a significant amount of effort into ensuring that all components, including shoelaces, meet our stringent quality standards. Your feedback is a valuable resource for us, and we will certainly pass it on to our quality assurance team for a thorough review.
We are committed to making improvements where needed and continuously enhancing our products to provide you with the best experience. If you ever encounter any issues or have further suggestions, please do not hesitate to reach out. Your insights are instrumental in helping us maintain the quality and satisfaction that our customers deserve.
Thank you for choosing Toezone and we look forward to serving you with even better products in the future.
Truly grateful, great shoes
So grateful for the lovely Sharon at ToeZone.
We always buy the children’s school shoes from ToeZone, unfortunately this time my sons pair were possibly faulty. Sharon was so kind, helpful and understanding, she arranged for a better replacement pair for my son, asked questions about his need and what he likes. They arrived and wow, what really lovely shoes, so sturdy, solid but super comfy shoes. Both myself and my little boy are chuffed to bits with them. They even had a free drawstring bag which was my son was so happy with.
Can’t recommend ToeZone enough, easy to see if the shoes fit by using the bottom of the shoe and the soft spongey inside is so nice and super comfy, my daughter said it’s like walking on clouds.
So many lovely, different designs to choose from.
My daughters shoes that we brought September 2022 lasted her the whole school year and she said they were still as comfy as when we first brought them.
Will always buy ToeZone for the children’s school shoes.
Big BIG thanks to Sharon again :)
29 de setembro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
We're thrilled to hear that you're little one is enjoying the grip and comfort of our shoes Amy! Your feedback means a lot to us. We understand that the durability of shoelaces is important to you, and we appreciate your honest feedback regarding their wear and fading.
We are continuously working to improve the quality and longevity of our products, and your input is invaluable in this process. We take your concern about the shoelaces seriously and will share it with our product development team for consideration in future designs.
In the meantime, if you encounter any issues with our products, please don't hesitate to reach out to our customer service team. We're here to assist and ensure you have the best experience with our footwear.
Thank you for choosing Toezone and for taking the time to share your thoughts. We hope to continue serving you with high-quality and comfortable footwear in the future.
Great customer service
Bought school shoes for my son. The first pair didn’t last a week so I contacted Toezone who were brilliant. Recommended a different pair and had them shipped that day. Second pair so far surviving my destructive 7 year old and he says they’re really comfy. Thank you for the great customer service.
11 de setembro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
You are very welcome and so glad we could help :)
Excellent quality
Excellent quality, easy ordering process and super fast delivery. The shoes are so sturdy yet soft inside, my grandson is very happy with them! Very grateful!
16 de setembro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
You are very welcome and thank you so much for such lovely review and we are very happy your grandson loves his shoes!
I actively seek out ToeZone shoes for…
I actively seek out ToeZone shoes for my children's school shoes as they are such good quality, real leather, and last really well. I had to do an exchange and the whole process was very smooth and quick deliveries.
8 de setembro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thank you for the review so pleased you are happy with your ToeZone shoes :)
Great
Great, hard wearing shoes. Bought last year and they lasted all year, so bought my daughter another pair for this school year
20 de agosto de 2023
Resposta da Toezone Footwear UK
Fabulous thank you for supporting ToeZone and loving our shoes
Very good quality shoes
I bought a toezone school shoe from another website last year for my son. For the first time his school shoe lasted all year with out peeling or having any fault at all. I had to check the toezone
brand website itself this year, and bought all my children's school shoes from there. Please never reduce your shoes quality because it is rare to find good quality and affordable school shoes these days. My kids love their shoes as they are so comfortable.
9 de setembro de 2022
Opinião espontânea
Resposta da Toezone Footwear UK
Wow thank you for such a fabulous review and it is very much appreciated also so good to hear you love our ToeZone shoes :)
I bought school shoes for my daughter…
I bought school shoes for my daughter very very good quality and reasonable price i have 3 kids and i will always buy them shoes from toezone , how beautiful there shoes and the small present they send as a surprise ow thats nice make my kids happy always buy from you guys.
30 de agosto de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
When it comes to buying school shoes for my daughter, I can't help but rave about the exceptional quality and affordability of Toezone. As a parent of three kids, I've found my go-to shoe source in Toezone, and I can't emphasize enough how beautiful their shoes are. Not to mention the delightful surprise presents they include with each purchase – it's a thoughtful touch that never fails to make my kids happy. I'm a loyal customer, and I will continue to choose Toezone for all my children's footwear needs. Thank you, Toezone, for making shopping for kids' shoes a joy! Thanks again Helin!
Great shoes at a reasonable price
Great shoes at a reasonable price. Delivered on time. Would recommend
3 de agosto de 2023
Resposta da Toezone Footwear UK
Thank you for the review and recommendation so pleased they arrived on time
Bought school shoes for my daughter…
Bought school shoes for my daughter starting reception, very comfortable and very reasonably priced! My daughter loves them! Would highly recommend and definitely buy again!
6 de setembro de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Fabulous to hear your daughter loves ToeZone and look forward to seeing you at ToeZone again enjoy reception :)
Fast delivery
Fast delivery, size guides on the site were perfect. Last year's shoes were still good enough to wear but sadly had been outgrown. Highly recommended
29 de agosto de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thank you for such a lovely review and so pleased you used our size guide :) Have a great school year
Nice school shoes
The shoes came in a bag, looks same as the pictures. My son said is very comfortable and soft.
22 de agosto de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thank you for the review and so pleased your son finds his shoes comfortable. The bag is super handy :)
Poor Customer Service
I ordered a pair of shoes that were not delivered to my address but was accused of not being in and had to wait till they heard from the courier. The courier sent an image that was not my neighbours house and they would not take my word for it. After much discussion they finally sent out another pair but put on the guilt trip of reminding me they were a family run business and out of pocket.
30 de julho de 2023
Resposta da Toezone Footwear UK
Poor service, so surprised to see this as I did everything possible to locate your package. The courier assured me they had delivered the package of which I sent you details of and as I have no idea what your street looks like I could not say it was or wasn't your address. Once you advised it wasn't your address I very kindly resent the shoes. All I explained to you was how frustrating it is that the couriers sometimes don't take care when delivering parcels and for us to try and keep a good customer service we have to resend the shoes at our cost. Apologies if you took this as making you feel guilty. Such a shame because as a family business we do go the extra mile to help our customers and you are communicating with real people when you contact us. Such a shame we replaced the shoes and got a 1 star review - can't please everyone!!
Perfect shoes
Last years shoes lasted a whole school year so I knew I was definitely buying them again. So comfortable and perfect for school
15 de agosto de 2023
Opinião espontânea
Resposta da Toezone Footwear UK
Thats great to hear and welcome back this year :)
Ready for September
Really happy with the fit and my grandson loves the dinosaurs, they last and are hard wearing.
30 de julho de 2023
Resposta da Toezone Footwear UK
Super to hear this everyone loves the Dino shoe and they are super hard wearing - enjoy your new shoes :)
Great communication, lovely service
Sharon was really helpful tracing my order, communicating every step, lovely fit shoes for my daughter, wouldn’t buy any other brand for little ones, so robust.
26 de julho de 2023
Resposta da Toezone Footwear UK
Thank you for the very kind review MissE :)
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