TOG Knives Opiniões 

1146
•
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered a knife rack two weeks ago, the item was meant to ship 2 days after ordering and still nothing from them. A useless chat bot and unresponsive customer service from a real person. Actu... Ver mais

Classificada 1 em 5 estrelas

Similar to everyone else, absolutely no customer service support, phone number goes to answer machine, emails are not responded to. I ordered 2x2 products and only 1 of each arrived. Completely... Ver mais

Classificada 5 em 5 estrelas

Bought the Santoku along with a honing rod and a few other accessories. What a fabulous knife, perfectly weighted and cuts effortlessly. Had a tiny issue when ordering but called up and Bert sorted it... Ver mais

Classificada 5 em 5 estrelas

I've had my TOG knives for approximately ten years now. They are still the best thing I've ever bought or invested in. The weight, sharpness and balance of the knives is just outstanding. They make... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

TOG kitchen knives are designed in Britain and made in Japan. Each blade is forged from layers of steel and antimicrobial copper by skilled craftsmen in Seki, the Samurai sword capital of the world.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

1 mil opiniões

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3,0

Todas as opiniões

(1146)

9 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Its an ok knife

Its an ok knife, nothing special and in reality, not worth £35.
Issues:-
Handle was not folded fully.
Blade is not the greatest quality, so while it takes an edge ok, it burrs easily

3 de abril de 2023
Classificada 5 em 5 estrelas

really happy with my pocket knife

really happy with my pocket knife
geat quality steel and sharp edge.
just recieved a cleaning rubber for it. works a treat.
very simple but functional design
typical japan quality.
spent many a night studying the hand crafted design and you can tell it's hand ground. very happy with my service
and probably going to buy more knives for prepairing meals

29 de março de 2023
Classificada 4 em 5 estrelas

Excellent if pricey products subject to occasional delays

My first experience of TOG Knives, & it could have gone better, but glad to say all has now been amicably resolved.

I made a mistake in an order, having failed to notice that they sold a set of four whetstones for only 10% more than I paid to buy three of them individually, so I emailed them to ask if I could complete the set by paying the extra 10%. A week later I got what was obviously an automated nag asking for a review on Trustpilot, but no answer to my question, so I emailed again. Response was that they’d look into it & hope to get back to me the following day.

In fact it took nearly three weeks before I heard anything more - apart from another irritating automatic nag to buy some knives - despite a couple of email nudges & (I’m afraid) a scathing review here.

That’s been deleted because TOG has now sorted it all out, made amends, & profusely apologised for the delay which they say was the result of end of year stocktaking by the whole of a very small company team. All’s well that ends well - & if in future they take longer than they really should to respond to questions, it’s almost certainly nothing sinister.

14 de março de 2023
Classificada 5 em 5 estrelas

Tog knives are excellent

Very easy to order. I had no problem ordering the knives. I received a phone call from TOG saying DPD had tried to deliver the knives 2 days in a row which was a lie because I had been in both days. The knives arrived the next day.

27 de março de 2023
Classificada 4 em 5 estrelas

Experience exceeded expectation

Product is superb.Calls to staff got friendly response and they handled my queries quickly and effectively.Only niggle was that sheath promised was not sent.

28 de março de 2023
logótipo da TOG Knives

Resposta da TOG Knives

Hi John, thanks for taking the time to review us and glad you are generally happy. I double checked your order and can see that the blade guard box had not been ticked, so it was assumed that you did not want a blade guard. That is no problem though - I will get one packed and sent out to you today.

Classificada 1 em 5 estrelas

$350 out of pocket, CROOKS!

$350 out of pocket. Product never received, TOG decitful with poor customer service. First unit was shipped to the wrong house. TOG then lied about a replacement being shipped and it also going missing, would not provide proof of shipment and tracking number. Poor response times 4-5 days to reply to emails. Promised another knife but has now ghosted me and will not respond. It has been over 2 months. Clearly deceitful and contradictory.

31 de janeiro de 2023
logótipo da TOG Knives

Resposta da TOG Knives

Hi there, I am really sorry you are having this experience. As mentioned in our emails replacements have been sent, but the couriers are failing to deliver to you. I can see the most recent knife that was sent has reached New Zealand, so hopefully this time it will get to you. Unfortunately, when orders leave us, it is in the hands of the couriers to deliver. I really hope this one gets to you. Apologies again for this dissatisfying experience.

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