Tomm Jewellery Opiniões 

654
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a personalised bracelet for our mums 80th birthday and Lucy couldn't have been more helpful and kind, its obvious that Lucy cares deeply about your shopping experience and wants you to love eac... Ver mais

Classificada 5 em 5 estrelas

I paid for express shipping and still waiting. When tracking the order, it says that the order will be delivered in FOUR business days... I am trying to understand what express delivery is? UPD: I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... Ver mais

Classificada 5 em 5 estrelas

Everything from the purchase to the arrival to the actual wear - perfect. I’ve now worn my bracelet for 6 months straight travelling and I’ve never taken it off. Through showers, sea swims, trekking... Ver mais

Informações sobre a empresa

  1. Designer de jóias

Escrito pela empresa

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

654 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(654)

29 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I ordered an anklet and was delighted…

I ordered an anklet and was delighted with it. It is so nice to have a choice of sizes instead of the regular size which always resulted in using an extender. The item was shipped quickly and packaged beautifully. I have since ordered a bracelet and am sure I will be ordering more. Thank you

3 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service ❤️

First time order. It’s beautiful pair of earrings - the packaging in the pink box with the bow was stunning . In fact it’s that nice I’m not keeping them for myself- they are going to my friend for her birthday. Thanks so much. Will be using you guys again ❤️❤️

4 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Birthday treat for myself

It was my first purchase. It was dealt with promptly and sent to me within a few days.The quality is really good. Very pleased with my first purchase. Definitely recommend.

2 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The necklaces are plated make sure you…

The necklaces are plated make sure you read the description carefully before purchasing

2 de abril de 2025
Opinião espontânea
logótipo da Tomm Jewellery

Resposta da Tomm Jewellery

Hello, thank you for your review. All out of our jewellery is either Sterling silver or 9 carat gold filled. If you’ve chosen a gold plated necklace, this is gold plated over Sterling silver and it will be in the description as well as when you select the metal preference. Many thanks, Lucy

Classificada 5 em 5 estrelas

Very first time ordering from Tomm

I placed my very first order with TOMM not too long ago and couldn’t be happier with my new ring. I also received a free gift with purchase as I ordered during a promotional event over a weekend and I love the free earrings they hand selected for me. My ring is beautiful and I will definitely be ordering again in the future. The customer service is also amazing, they can’t do enough to help you!

17 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pretty Necklace

Purchased the Let's Dance multi disc necklace in silver as a gift for a friend.
Arrived within a few days well packaged. On opening the necklace was in a pouch inside a box tied with a ribbon. I am delighted with my purchase. Thank you Lucy x

28 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A got the charm beaded ring with ruby…

A got the charm beaded ring with ruby birth stone in silver for my daughter a seen her looking at it and when she wasn’t looking a went and ordered it for her and gave it to her son to give her it from him and she loves it, it’s a beautiful ring and well made. The ring was delivered fast by Royal Mail. First time ordering and will not be my last. Highly recommend

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible jewellery at competitive prices

Incredible jewellery at competitive prices.
Website is easy to navigate.
Ordered on the Thursday late at night. Email told me my order would arrive Thursday and it came Saturday morning! What service. Love this brand. Met Lucy at a sales event she did last year. What an inspiring young woman. Can’t recommend TOMM JEWELLERY enough. I have rings, earrings and the beautiful pearl necklace from them. They are my jewellers of choice. Thank you.

9 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful products

Fast delivery, great customer service, such lovely people. Thank you so much I absolutely love my 2 new rings ☺️ they fit perfect look beautiful on. I will be ordering again very soon.

15 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Great products, excellent service from Tomm jewellery. Can't speak highly enough of the shopping experience with them. Bought a few things now and never been disappointed

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing 🫶 jewellery

Cannot recommend TOMM Jewellery enough. Such beautiful items and super quick delivery. Packages come in a lovely box and neatly wrapped. Amazing family business. Thank you ❤️

10 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order!! It’s a Fraud!

My sister and I recently placed two orders. This was end of November and beginning of December. Items are still marked as processing. They do not respond to e-mails and they have not shipped the items. We will be reporting them for fraud and canceling transactions. It is easy for them to take money but not respond. Scam all around!

1/4/25 In response to their response below, I have over 7 e-mails going back and forth with them. I have messaged them on all of their pages and customer service e-mail from the website. Furthermore, as soon as we threatened to report them they immediately claimed they shipped the items but even the shipment is still “processing”. Please do not write incorrect and false replies online attempting to make it seem as if we did not do what we needed to do. I have proof of every single message and e-mailz

30 de dezembro de 2024
Opinião espontânea
logótipo da Tomm Jewellery

Resposta da Tomm Jewellery

Hi Nadin-Sarah, thank you for your feedback. After receiving this review I have looked for the order and emails you’re referring to in this review, however can find no information or orders in connection to your name provided. Please can you confirm your order number and contact information so I can further understand and investigate To confirm our email is info@tommjewellery.com alternatively you can message our instagram page @tommjewellery where we can also discuss. As a small business we pride ourselves on our service and quality of product. I would like to resolve this for you, I will just need further information. Many thanks, Lucy Founder of TOMM Jewellery.


04.01.25 - Hi Nadin-Sarah, as mentioned above, please provide the order number so this can be resolved. We have reviewed emails and social media pages. I can confirm we have no messages under your name. I will await further contact and order information.

Classificada 5 em 5 estrelas

Beautiful jewellery

Beautiful jewellery. Fantastic customer service. Ordered twice in the last few months and will be again

1 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautifully wrapped box

Ordered a bracelet for part of wife’s Christmas present. Delivered on time and beautifully wrapped that I didn’t open the box it came in as I didn’t want to spoil it with my clumsy fingers. Really nice touch. Wife very please with gift. Thank you.

16 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

I was really happy with the jewellery

I was really happy with the jewellery, as was my significant other. There was 2 issues we recognised, which we hope with this feedback, will result in positive action. The first was the necklace being all tangled up when we opened the box. It took us a few minutes to untangle it. The second issue was that the necklace was a two-piece with a letter on each. It was advertised as being a single piece with both letters on it, including an “&” in between the letters.

We’re happy, but with more accurate images of the necklace, as well as it not being tangled, could be even happier.

25 de dezembro de 2024
Opinião espontânea
logótipo da Tomm Jewellery

Resposta da Tomm Jewellery

Hi Jake, thank you for your review. We're sorry to hear that there has been a mistake made with your order! We'd love to be able to rectify this for you- if you could send us this information at: info@tommjewellery.com we will look into get this all resolved for you!

Many thanks,
Chloe

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