Tom's Modelauto's Opiniões 25

Als je iets besteld en betaald krijg je dagen geen reactie en is in eens het item niet meer voorradig, oke zoek iets nieuws uit en dan in eens is er een andere auto uit verkocht ondanks dat je het al besteld hebt worden de wagens nog verkocht en word je zending steeds maar niet verzonden.
Service is zeer slecht, online iets bestellen zou ik zeer afraden bij deze winkel maar zou er persoonlijk heen gaan mocht je toch nog wat bij hen willen kopen.
Gelukkig zijn er meerdere winkels dus kijk liever ergens anders voor mijn modellen.

I placed an order on the new website beginning of January. The new website was a total mess, after 1-2 weeks the company realized that they failed the transition and decided to recover the old website. An email was sent by the company owner promising that all the orders from the failed new website will be transferred to the recovered old website within 48 hours. Well, several weeks have been passed, my order is still not visible, after sending many emails asking for a clarification of my order there is no response from the company. Absolutely zero respect towards the customers, and not taking responsibility. I never experienced such unprofessional behavior from a company. I do not recommend to buy from them, but find a reliable webshop instead.

Afgelopen jaren talloze bestellingen gedaan bij dit bedrijf. Het assortiment is uitgebreid maar de service en levering is al vanaf het begin een drama. Sinds eind vorig jaar wordt er nauwelijks meer uitgeleverd, zijn voorgaande bestellingen niet meer in te zien en wordt er simpelweg niet meer gereageerd.

I placed an order and paid for it on January 16th.
To this day, the item has not been shipped and has not been delivered.
I have contacted support several times and received no response.
Very disappointed with this level of service!!!!!

Alla fine abbiamo risolto tutto... Pacco arrivato !! Continuerò a comprare da loro. Purtroppo gli inconvenienti succedono a tutti.

Echt een hele ruime sortering maar helaas is er bijna niets geprijsd wel leuk om zoveel model auto’s bijeen te zien.

Ik hèb al en tijdje geleden en besteling gedaan al meerdere mails gestuurd maar nog steeds niks gehoord zal hier niet snel meer gaan bestellen af wachten of ik het nog wel krijg

Le 9 janvier j'ai passée une commande chez Tom's Modelauto's et je n'ai toujours rien reçu!A chaque fois que j'envoie un mail de relance,le gérant Monsieur C.H me dit qu'il a des problèmes majeurs avec le système de commande depuis le passage de l'ancien site au nouveau.Nouveau site qui n'a pas fonctionné et depuis ce moment là tout à basculé chez TOMS::
Je ne comprends pas pourquoi je ne reçois pas ma commande car j'ai déjà envoyé plusieurs fois les preuves de mon achat c'est à dire une capture d'écran du paiement Paypal,de la page de commande ou l'on voit les modèles achetés,il y a le n° de la commande.
Qu'il me rembourse ou alors c'est une histoire d'escroquerie.Le magasin TOMS miniature,maquette et die-cast est en train de mal tourner.
Monsieur H... remboursez-nous et on n'en parle plus.
Merci

Bin oder vielmehr war hier seit mehreren Jahren Kunde. Habe hier insgesamt einen hohen 4stelligen Betrag für Modellautos ausgegegeben.

Bis auf Kleinigkeiten und unzufriedenstellenden Bezahlmöglichkeiten (Nur Bank oder Kreditkarte mit sattem Aufschlag als Vorkasse, kein PayPal usw) war soweit alles OK.

Seit der angeblich neuen und notwendigen Umstellung des Shops warte ich seit dem 07.01.2026 (Datum der Vorkassezahlung) auf die Lieferung meiner Ware. So gut wie gar keine Reaktion auf E-Mails, keine Rückerstattung der nicht verschickten Ware, auch keine Info, ob die Ware jemals verschickt werden wird oder gar nicht mehr. Einfach Null Information.

Und damit seid ihr einfach komplett raus aus dem Spiel! Und wenn ich nicht in den nächsten Tagen entweder die bezahlten Modelle oder eine Rückerstattung bekomme, dann werde ich das gerichtlich über meinen Anwalt klären.

Ik heb op 9 januari een bestelling gedaan en heb deze nog niet ontvangen. Er zijn geen reacties op mijn mailtje. Dus ik maak me wel zorgen of ik het nog krijg.

I placed an order and paid by bank transfer on January 5. The payment was completed successfully, however the seller did not ship the order and did not confirm receipt of the payment.

On January 7, the company transitioned to a new website. As a result of serious technical issues related to this transition, my order and payment were not properly processed in their system. Incorrect order numbers appeared, and I received automatic messages stating that the order was “waiting for payment,” despite the fact that the payment was made with the correct reference.

I did not receive clear confirmation of either the shipment of the order or the receipt of payment. The order was placed for a specific date — a birthday, so timely delivery was especially important.

As a result, I was forced to request a refund from the seller, however I did not receive any response to this request.
Communication from the seller was very poor and unresponsive throughout this process.

As of January 22, I have not received the ordered goods and have not received any confirmation from the seller regarding a refund.

I would also like to note that website issues should not affect accounting processes or the handling of already received payments.

This experience involved a long delay, lack of responsibility, and significant inconvenience. Based on my experience, I cannot recommend this shop.

Update (to my review):

Update:
The order has now been delivered. The first notification to collect the parcel was issued on January 27, and I finally received the goods on February 4, 2026.

The items arrived complete and in good condition.
However, throughout the process, the seller did not inform me about the order status, did not confirm shipment or provide a tracking number, and did not respond to my messages. The delivery took 17 working days, which is an unacceptably long timeframe for a shipment within the European Union. This was not an order from overseas or third countries, where delivery is often faster even over much longer distances.

The issue was not the product itself, but the lack of communication and customer support, which caused unnecessary stress and uncertainty.

Final Update

After the order was delivered on February 4, 2026, the seller issued a refund on February 25, 2026, apparently following my earlier refund request.

Since the goods had already been received, I contacted the seller to clarify the situation and arrange the return of the refunded amount. Transparency and proper documentation are important to me.

Unfortunately, this case clearly showed that the company’s communication and administrative processes were not aligned with the logistics process. While the parcel eventually arrived, customer communication significantly lagged behind the actual shipment status, which caused unnecessary confusion and stress.

Tom's Modelauto's leuke en betrouwbare winkel. Ondanks de drukte i.v.m. de jaarwisseling is het pakketje ook nog eens razendsnel verzonden en aangekomen wat ik niet had verwacht. Tom's Modelauto's hanteert ook eerlijke prijzen zodat het voor iedereen mogelijk is om iets moois te scoren. Een winkel waar ik zeker nog iets ga bestellen.

No customer service. A model I wanted had a note that said, that a small percentage of them could have paint defects. I promised Toms that I would purchase this model, if they would check the model for defects before purchase, but they could not be bothered = lose customers and don't make a sale. They rather wanted me to buy it, maybe return it and use the same time handling the return request. Some businesses have it too good when not wanting to provide customer service, in my opinion - sad. I have dealt with them a few times before, but not in the future for me.

Envoi rapide et soigné, on y trouve de tout à bon prix, bref je recommande

Goede prijs en snel & degelijk geleverd.
Steeds zonder verassingen. TOP WINKEL

Zaterdag besteld & dinsdag desondanks de drukte reeds geleverd.
Een echte aanrader

Schnelle Abwicklung, schneller Versand, super Preise...alles bestens !!!

Long story short:
Ordered something from Germany, paid in full the next day, so far so good.
Made the mistake of not adding the postal code, the other shipment information being complete and correct.
Customer support contacted me about this issue(14.2), asking me to add the missing information. Literally one day later(15.2), i get the information that my package was sent without a postal code, barely giving me a day to reply. Insisting on it being "my mistake" when it literally wouldve taken 30 seconds into Google Maps to find out about the postal code of my hometown.
Package is now stuck at a german parcel center and cannot be forwarded to me.
Contacted both PostNL and DHL trying to relocate it to the correct adress, a very nice and supportive guy at PostNL told me that they requested Toms to add the missing information afterwards, claiming that the parcel doesnt need to be returned to sender. Toms customer support meanwhile insisted on the parcel being sent back to them and me having to pay for shipping twice. Me asking them to contact either shipping service to get it fixed was refused. Bottom line, Toms wanting me to wait up to 5 weeks for them to have the parcel returned and asking me to pay the shipping again. I cant think of what they expected for it to happen to just send out the parcel without me replying to add my full shipping information. An Issue that couldve been fixed with 1 minute into Google Maps or just simply phoning me under my given contact information.

I know very well that it was my mistake not to give my postal code but they just ignored it and made the issue worse then it couldve been.

Disappointing.

Zeer mooie zaak - Uitstekende collectie - Scherpe prijzen.

Service is zeer goed. Ik heb o.m. via de website een bestelling gedaan waarvan 1 originele verpakking een scheurtje had. Een ander exemplaar had na het openen van de verpakking enkele lijmsporen(kon verkoper niet zien van te voren!)) Robin constateerde de gebreken en ruilde ze meteen in voor 2 andere. Klasse!
Heb wederom weer een aantal modellen gekocht tot grote tevredenheid.
Ga weer langs binnenkort als ik in Purmerend moet zijn!

Rob Heezius

Ik bestel regelmatig iets en de levering is snel. Van pre orders krijg je netjes een bericht dat het binnen is gekomen.