Tony Kealys Opiniões 

3006
•
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

They shipped to the wrong address, took a huge amount of time to recognize their mistake. The product was no longer needed and refused to refund. It was cancer to deal with them, still no solution,... Ver mais

Classificada 5 em 5 estrelas

Phenomenal experience. Eoin in Walkinstown was amazing. It’s our first baby with absolutely zero knowledge of anything and Eoin couldn’t have helped us anymore. We covered everything without feelin... Ver mais

Classificada 5 em 5 estrelas

Fantastic buying experience - Jean was so friendly and knowledgeable about the range of options when it comes to “travel systems” aka prams & buggies plus car seats. Gave us great confidence - thanks... Ver mais

Classificada 1 em 5 estrelas

Just purchased two stair gates for our new home, specific info they are called “Safety 1st U-Pressure Fit Easy Close Metal”. We bought them online in color black to match the new paint decor - they a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja para bebé

Informação fornecida por diversas fontes externas

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(3006)

6 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Lack of communication

Happy with what I have selected, however it's been disappointing that I had to follow up numerous times when order was not ready within agreed time. Unfortunately it was almost 3 weeks later and not everything was ready in the end, still waiting for my car seat. Again no updates or details were sent to me.
Really disappointing.

20 de setembro de 2021
logótipo da Tony Kealys

Resposta da Tony Kealys

Hi Gabriela,

Apologies you have not received an update on the item remaining on your order.
I have contacted our Coolock branch where your order was placed and the store manager will be in touch with you today with an update.

Warmest regards
Customer Service.

Classificada 1 em 5 estrelas

Awful didn’t even work

16 de setembro de 2021
logótipo da Tony Kealys

Resposta da Tony Kealys

Hi Shannon,

Apologies to hear you are having an issue with your purchase.
Could you get in touch with our customer service team and they can help to resolve any issue you may be experiencing?

Warmest regards
Customer service
customerservice@tonykealys.com

Classificada 3 em 5 estrelas

Pleasant staff but very unorganised delivery

Ordered a full Travel system months in advance of collection and was informed two days before collection that the foot muff we paid extra for had not arrived and would be delayed by a few weeks. When we arrived home after getting our Iso fix base and car seat fitted I was checking to see how everything went together only to notice the clips that are essential to put the car seat on the buggy were not given to us. I had to then call again to get them posted to us. Even with the lengthy pre ordering it was still not fully delivered and are are now left waiting on the clips and foot muff.

14 de setembro de 2021
logótipo da Tony Kealys

Resposta da Tony Kealys

Hi Emma,

I have followed up with the Walkinstown branch in relation to your store order and they have confirmed the adaptors have been shipped and have now been delivered to you. Our sincere apologies these were missed upon collection. The footmuff is due into un in the next 2 weeks and if you would like to have this shipped out to you, please get in touch with our customer service department who can arrange delivery for you.

Warmest regards
Customer service
customerservice@tonykealys.com

Classificada 2 em 5 estrelas

I called to make sure the products were…

I called to make sure the products were in stock before I ordered. Was told they were so paid and then received a very abrupt email days later stating half the order was out of stock. I received a refund quickly though but now I have to source a base for the moses basket and a new mattress also, as the current one is very poor quality.

Hi there, thank your or the response. No that is not the case. I placed the order as soon as I hung up. The email response was that they had no clue when it would be in stock. The basket is fine. Its the mattress that was poor quality. Many thanks, Santina

13 de setembro de 2021
logótipo da Tony Kealys

Resposta da Tony Kealys

Hi Santina,

Our sincere apologies the stand was out of stock when you placed your order.
The goods may have been in stock when you called to check but could have sold out online before you placed your order. However, this would show as pre-order with a delivery time frame underneath the add to cart button. Apologies if this was not clear upon ordering. The confirmation email will also show that some items on your order have a lead time and will show the timeline for delivery for that item. If you are unhappy with the quality of the Moses Basket and it is in original packaging, we would be more that happy for you to return the goods and we can process a refund for you.

Again, our sincere apologies for any inconvenience caused.
It is never our intention to upset our customers.

Warmest regards
Customer Service

Classificada 1 em 5 estrelas

Awful service

Awful service! Ordered our travel system in May so we would be organised after being told by a friend there was a 12 week wait . We were told on day of purchase that the brand we ordered was due in July. Heard nothing. Rang late July to be told there's a 2 week delay and it would be in mid August, with still no contact or updates at this point after approx 4 months, rang again first week September, to be told end of September! With my due date only a couple of weeks away, Absolutely ridiculous! Staff were of no help anytime we rang , as if they were clueless. One girl even said well i wasn't dealing with this particular order so i don't know!
Very bad service and very bad customer after spending approx 3000e in your store!

5 de setembro de 2021
logótipo da Tony Kealys

Resposta da Tony Kealys

Hi Rachel,

Thank you for taking our call this morning.
As explained, the goods have now arrived into our warehouse in Dublin and are being dispatched to the Cork branch today.
As soon as we receive delivery, we will be in touch immediately to organise collection with you.

Again, our sincere apologies if there was any confusion with delivery time frames.

Warmest regards
Customer Service

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