Toolsite.co.uk Opiniões 

147
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... Ver mais

Classificada 5 em 5 estrelas

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... Ver mais

Classificada 4 em 5 estrelas

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when th... Ver mais

Classificada 3 em 5 estrelas

Wanted to purchase a Hyundai lawnmower on the weekend. Whilst looking at the toolsite website a pop-up appeared asking 'Not happy with the price? Make us an offer". So I did! By Monday lunchtime I ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de ferramentas

Escrito pela empresa

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

147 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(147)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hyundai Cordless Lawn Mower

Highly recommend Toolsite; brilliant service and communication and the Hyundai lawn mower is exactly as described, the only thing in my opinion is the battery life could be better but that is nothing to do with Toolsite

27 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Hyundai HYM430SPE

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful.
The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because it already discounted, it dosn`t apply. ( Still the cheapest around and Toolsite will beat any price if found cheaper).
Brilliant mower, wish I got it sooner!
Will use Toolsite again!

26 de maio de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointing experience

I ordered a large wood chipper from toolsite at a cost of £1900 in the first week of April, and even now, in the last week of May, I still don't have a working machine:
- The website said it in stock when I ordered, but it turns out it was being sold as a "preorder"
- After a month the manufacturer contacted me to let know it was on its way from them directly
- When the unit finally arrived, one of the blades failed after literally less than 10 minutes of operation.

Update: Toolsite did finally agree to send replacement blades at their cost, and in fairness they seem to be somewhat at the mercy of the manufacturer for the original delivery.

However, I do think they could have done a better job of being more transparent, managing expectations, and being more active about sending updates.
To their credit, the customer service people there have been very open to hearing this feedback.

25 de maio de 2023
Opinião espontânea
logótipo da Toolsite.co.uk

Resposta da Toolsite.co.uk

Hello Al,

I am sorry to hear the problem you had with this order but I can see a member of the team has now been in touch and resolved this for you.

If you need anything further please don't hesitate to reach out to me personally at reviews@toolsite.co.uk.

Kind regards,
Rob.

Classificada 1 em 5 estrelas

Was having a nightmare

Had a nightmare as I ordered a lawnmower then after 2 days was told out of stock. However, after making contact with Toolsite they have sent an item out for delivery tomorrow with an upgrading version . However, have waited in again all day for the delivery I was promised and nothing has arrived!! 😡😡😡absolutely shocking service!!

4 de maio de 2023
Opinião espontânea
logótipo da Toolsite.co.uk

Resposta da Toolsite.co.uk

Hi James,

I apologise sincerely for the inconvenience of this. Often orders are delivered within 2 working days. We completely understand the hassle of not receiving a product you have ordered within our quoted delivery times.

I can see a member of the team has been in touch with you regarding your order to get this resolved.

Kind regards,
Kieran

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