Toolstoredirect Opiniões 110

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant service but let down by the courier who created a huge delay in delivery. After contacting Toolstore direct they resolved the problem immediately and resent a replacement item which arrived... Ver mais

Classificada 4 em 5 estrelas

I want to use for litter picking so I can recycle items. The size is perfect,but fixings a bit fiddly and on short side, I might replace them

Classificada 5 em 5 estrelas

Small problem with the item I bought, a Drapers Ltd. tyre gauge, the first time I used it. It was obviously a manufacturing fault. On contacting Toolstore Direct and explaining the fault, they imme... Ver mais

Classificada 5 em 5 estrelas

I come to Toolstore Direct regularly ss they are s very good company to deal with with great staff. The team are very helpful and friendly. They take time to show me the products and explain how They... Ver mais

Informações sobre a empresa

  1. Loja de ferramentas

Escrito pela empresa

UK based tool supplier boasting the biggest and best brands.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

110 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I purchased a motorcycle hydraulic lift…

I purchased a motorcycle hydraulic lift from Toolstoredirect. I was most impressed with the price (almost too good to be true?) as there was a special offer on at the time. I had considered buying secondhand but the deal they offered was not much more for a 365 kg lift - plenty big enough for my small bike. It was delivered very quickly and is now in use with motorcycle on it and partly dismantled. I wish I’d bought a lift years ago!

4 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A customer focused and helpful company

I needed to order some spare parts for a previous product that I had purchased from Toolstoredirect. Even though the spare parts were not shown on their website, I emailed and asked and they very kindly offered to obtain and ship the spare parts.

18 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Thank You Tool Store Direct

Ordered a Bunker Tool chest and not only was it the most competitive price I could find but the customer service was second to none. After payment was confirmed Draper called me directly to ask when was the best time to deliver. It was delivered perfectly and from the first phone call to the point of delivery everything was spot on and I couldn’t recommend the Tool Store more highly.
Whether you are lucky enough to be able to visit the store in person or order online they really are a great company to deal with. Amar, thank you.

12 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Be careful with this company.

Be careful with this company.
I ordered an item, they said I didn't put a number for my house of the address but delivered it anyway to another address.
I still haven't had a refund due to them saying 'Its out of their control'. Laughable.
I am having to contact the bank to get my money returned.

7 de outubro de 2025
Opinião espontânea
logótipo da Toolstoredirect

Resposta da Toolstoredirect

Hi L Sa,

Thank you for your review.

We’re sorry to hear you feel this way, though we’d like to clarify the situation for transparency. The delivery issue occurred because the address provided at checkout was incomplete — specifically, the house number was missing. All orders placed will receive an order confirmation detailing the shipping address, item, quantity etc, where if there are any mistakes you can let us know to make the necessary amendments before dispatching the order however there has been no form of contact made of such.

Unfortunately, this caused the courier to be unable to deliver successfully. Once delivery was made to wrong address, which was a couple houses down matching closest to the delivery postcode as there was no door number for the courier to locate. We located the address it was delivered to and got in contact with you and let you know if you would like to retrieve the parcel yourself from where it was delivered to speed up the refunds process or if you would like us to arrange the courier to retrieve the item. As confirmed with you, we arranged for the courier to retrieve the parcel, which can be seen is on its way back as seen on the tracking updates.

As soon as the parcel was returned to us, we contacted you promptly. We also offered — as a goodwill gesture — to resend the item to your now-correct address free of charge and even provided a discount on the product should you wish to reorder.

Our policies clearly state that we cannot be responsible for incorrect or incomplete address details entered at checkout, but despite this, we’ve done our best to assist and offer a fair resolution.

https://toolstoredirect.co.uk/pages/delivery

If there are any issues, please feel free to reach out and we will be more than happy to help.

Kind Regards,
Toolstore Direct

Classificada 5 em 5 estrelas

Very Helpful Customer Service

I come to Toolstore Direct regularly ss they are s very good company to deal with with great staff. The team are very helpful and friendly. They take time to show me the products and explain how They work so I can see and feel the quality before purchasing. I always leave happy with my purchase and confident ive chosen the right tool. Excellent service everytime - highly recommend.

15 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

This is a great product

This is a great product, similar to one that was given to me previously but turned out to be about double the size and weight, which I hadn't anticipated; however, this was due to the additional tools included and the Teng tools are of brilliant quality so I'm very happy with the product. Easy to find and pay for on the website and delivery was prompt, within the timescale indicated on the website so no complaints and I would definitely use Tooolstoredirect again. Thank you

25 de setembro de 2025
Classificada 5 em 5 estrelas

I recieved my OX sawhorses with a…

I recieved my OX sawhorses with a manufacturing fault , contacted Toolstoredirect, with photos and an explanation of fault. Dealt with very promptly and recieved replacement next day . All good and working well a very good and efficient company

12 de junho de 2025
Opinião espontânea

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