TopmaQ Opiniões 

432
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I have spoken to several people at TopmaQ regarding a replacement blade for my bench top band saw. After only about 10 hours use three blades have broken. The only material being cut has been Balsa wo... Ver mais

Classificada 5 em 5 estrelas

I had an issue with a Nordic product and the support team was extremely helpful and prompt with their response. I could not have got better service and am very greatful.

Classificada 4 em 5 estrelas

A company is only as good as it's back up for it's products or services. TopmaQ helped me work through a pump diagnosis and ultimately will send a replacement pump. My client and I are well pleased... Ver mais

Classificada 5 em 5 estrelas

We ordered via email on a company account and sent a purchase order number. Within an hour we'd received confirmation, invoicing and a friendly customer service message to boot. Speedy and easy-as. Hi... Ver mais

Informações sobre a empresa

  1. Loja de ferramentas

Escrito pela empresa

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

432 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(432)

35 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

The product was just what we needed…

The product was just what we needed thanks. It was needing to be replace once due to damage and this was because the packing on the side railing was insufficient and they were damaged in transit. Thank you for the quick replacement. When we received the 2nd replacement product that was also damaged but ok enough to use. I would suggest you look at how it is protected during shipping, particularly when you pay $75 for having it shipped

6 de julho de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Shortchanged

Delivery quick and product ok but shortchanged on the length the flexible hose was stretched to maximum before cutting ( normal for them ) leaving the useable length 25%short.

6 de julho de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Great, good and bad!

The purchasing experience was fine and easy. But sadly my order then was lost in the outer corners of cyber world. It took at least three calls from me and a week, for someone to actually find my order and ensure that it was sent. Product was excellent, ordering and paying was straightforward but delivery was well below acceptable. 5/10

2 de julho de 2021
Opinião espontânea
logótipo da TopmaQ

Resposta da TopmaQ

Thanks for your feedback. We're going through some major growing pains at the moment (tripling our staff in the last 12 months and overhauling our entire systems) and will hopefully have these issues sorted soon.

Thanks for your order, we apologise for any inconvenience this delay may have caused.

Classificada 5 em 5 estrelas

Great service!

I placed two orders recently and the service I had was great! Fast reply to questions, everything was neatly packed and arrived pretty quickly the same week as I placed the order. I will use TopmaQ again for sure!

1 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Awful company

Awful company, awful service. Ordered product from this business online.. After two weeks of me near daily calling for information and not a single communication from them to me they informed me that they never had the stock, and were lying to me when they told me multiple times that it was being shipped "today". Now awaiting a refund. Stay away.

30 de junho de 2021
Opinião espontânea
logótipo da TopmaQ

Resposta da TopmaQ

Hi Josh,

We are sorry for your disappointment with this. Unfortunately, our systems stocks were out. Our call centre staff had been advised stock was being retrieved from our off-site holding-warehouse in order to be shipped that same day but upon searching, the stock was not able to be located.

We apologise for any inconvenience this may have caused you.

Classificada 4 em 5 estrelas

Using the online ordering system is easy

Using the online ordering system was fast and easy, the product arrived in great condition and was a quality product. The only negative comment I would make is with the courier company that was used as I tracked the product which took 4 working days (there was also a weekend in between these days) to leave from the depot in Hamilton to get to our premises in Te Kauwhata which is only 30 minutes away. I only say this as an hour after I ordered this product I also ordered a product from Thailand that arrived the same day!

29 de junho de 2021
Opinião espontânea
logótipo da TopmaQ

Resposta da TopmaQ

Hi there,

Thank you for your valued feedback, we are aware of issues with our current freight providers and are currently working through a transition to New Zealands most trusted courier and transport providers.

Classificada 2 em 5 estrelas

Average service

Ordered one of products,got a tracking number that wouldn't update. Waited a week then made contact by email which I still haven't had a reply. Item turned up 3 days later. Pretty average.

29 de junho de 2021
Opinião espontânea
logótipo da TopmaQ

Resposta da TopmaQ

Hi Jonathan,

Apologies for this. We have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We hope this will not affect you in the future.

Classificada 5 em 5 estrelas

It's my second order at TopmaQ and all…

It's my second order at TopmaQ and all the products i have get ( even some low price one ) are all stunning quality and best prices for these item i got on NZ market . So very very happy to have find you guys and will order for some more ..no doubt !

29 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Kia ora Customers,

Kia ora Customers,
Great price, great service, easy tracking and arrived timely, product was easy to assemble and is of good quality, ngā mihi

29 de junho de 2021
Opinião espontânea

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