Toronto Baskets Opiniões 

76
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I ordered a birthday bear and they sent another bear and when i went ask they said they ran out in a day and didn't even have the audacity to tell me said. then they said it was within their policy.... Ver mais

Classificada 5 em 5 estrelas

We were happy that the gift was delivered in time. When we are contacting a supplier overseas for the first time it does give us relief and builds up trust to use their services the next time.

Classificada 5 em 5 estrelas

I ordered a basket from Australia for a friend in Canada who has been going through go a difficult time. The hamper had a large quantity of beautifully presented and tasty items. Even the basket it ca... Ver mais

Classificada 5 em 5 estrelas

Toronto Baskets was great to find when I needed to rush a holiday basket to a friend before they left for the holidays. They were able to deliver the next day which really mattered, as other services... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cabazes

Escrito pela empresa

Toronto Baskets is a Toronto-based e‑commerce gift company offering handcrafted gourmet and themed baskets for a range of occasions from birthdays and baby showers to corporate gifting.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

76 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(76)

71 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Extremely pleased

Excellent basket selections, value, and quality!
The basket was tastefully packaged and I liked how you could add on more products. I purchased a Father’s Day basket and he loved it.
I was very pleased with the entire ordering process and delivery communication. Will definitely order from this company again.

12 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This company is a scam!

This companies model is based on misleading the costumer into paying for a basket to only receive something completely different then what was promised. When you reach out to tell them they’ve sent you the wrong basket all together, they reply with “product substitutions are made when inventory runs out”. Followed by an apology that they had no time to contact you regarding unavailable items. No exchanges or refunds are given. “Thanks for your understanding”. We spent over 1 grand on these items for teachers and received something completely different than shown in the picture. This company is a complete scam, save your time and money, go elsewhere.

4 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible company to deal with

Horrible company to deal with. Was told at 9am my package was "out for delivery" giving a tracking button. Checked every hour until 6pm with same message "out for delivery". Called customer service and asked where the package was currently....they have no idea. After 8 hrs still not arrived. I asked if the flowers, chocolates, cakes, etc in my order were being transported in a refrigerated truck as 8 plus hours would not do well for perishable. I was told it was in a car. Package arrived at 630pm, almost 10 hours after dispatched, spending all day in a hot back seat of the car. I live 30 minutes from their distribution...the product arrived ruined - the driver said the flowers will "recover" in the morning if we add fresh water and said "if you put the chocolates in your fridge they will harden back up". The cake was a write off and we had to throw in the garbage. I called customer service and they said nothing can be done and refused to credit me any amount, even the cake. When I asked to speak to a supervisor, the woman said "we're done here" and hung up on me. Warning to others - NEVER use this company. I didn't research but google the CTV news coverage on this company...I learned my lesson....$350 wasted and a birthday ruined.

20 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Beware— they substitute cheap items and charge premium prices

Sent a birthday teddy bear dressed in a birthday hat holding a candle along with some cookies and chocolate— $120-
Basket delivered had substitute cheap white teddy in cellophane … when asked to make it right they sent me a form letter. Rip off!!! Beware. Very expensive for horrible quality. If you can’t deliver it don’t have it on the website!

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Wow!

Wow!! The gift basket was bigger than I thought. What a pleasant surprise! My son loved his birthday gift. Thank you!

8 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Great product, I ordered it late and it still go there on the delivery date I selected which was perfect as it was for a birthday. Good presentation and good products

14 de abril de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not delivered on time

I had specifically told them that the basket MUST be delivered before 1:00 pm on the delivery date, as my daughter had to be to work by 3. My daughter lives in an apartment building and needed to be home to receive the basket.
It did not arrive until 2:30 and therefore, made her late for work. I was disappointed that my instructions (although clearly confirmed by Toronto Baskets) were not followed.
Having been disappointed in the delivery, I must say it was a beautiful basket for $84.

31 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing hampers and reliable delivery!

I ordered a basket from Australia for a friend in Canada who has been going through go a difficult time. The hamper had a large quantity of beautifully presented and tasty items. Even the basket it came in was very classy. Everything was delivered promptly and reliably, and I was kept in the loop of the process the whole time. Incredible service and incredible products. Highly recommended!

6 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Nice gifts and great presentation in basket.

The basket was great and it was much appreciated. The only thing I have as a suggestion is to clarify who the recipient and sender are on the order form.
I sent the basket to a couple, but the email today from Toronto Baskets thinks I’m the basket recipient.
Perhaps, clearly indicate on the order form who the order is to, and whose email address is needed on the order.
That was confusing.

2 de março de 2026
Opinião espontânea
logótipo da Toronto Baskets

Resposta da Toronto Baskets

Thank you for the 4-star review, Tim! We are so glad to hear the basket was a hit and much appreciated by the recipients.

We also want to thank you for your specific feedback regarding our order form and email notifications. We understand how the distinction between sender and recipient information can be confusing, and we appreciate you pointing this out. We are always looking for ways to improve our user experience and will share your suggestions with our development team to help clarify these fields for future orders.

We look forward to serving you again!

Classificada 5 em 5 estrelas

Easy ordering process

Easy ordering process, quality products and efficient delivery.
Thank you, look forward to ordering again from your company in the future!

3 de março de 2026
Opinião espontânea
logótipo da Toronto Baskets

Resposta da Toronto Baskets

Thank you so much for the 5-star review, David! We’re thrilled to hear that you had a seamless experience, from the ordering process to the final delivery.

It’s great to know you were happy with the quality of our products, and we truly appreciate your support. We look forward to serving you again soon!

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