totencarry.com Opiniões 

I ordered August 25th and my order is still showing label created. I have sent 2 emails and requested a phone call. Not one response yet. Very, very bad for business. And to top that off, I received an email to review my recent purchase. A purchase that I've never received yet. This is my first and last time ordering from this company.

I would’ve loved to support this business, but the customer service and transparency of in stock items are extremely lacking. I ordered 8 items. The first email (came 2 weeks after my order was placed) stated 3 items were out of stock. I chose a refund and the customer service stated the rest of the items will be sent out. Over a week later, I got another email stating another item was out of stock. After inquiring about what colors were in stock and not receiving a response, I opted for a refund for this item, thinking that the rest of the items will be sent. My whole order was canceled. Trying to reach someone to discuss is impossible.

Please do not order from them i have had the worst experience with this company i ordered two bags up till now i have not received them. Their customer service is so useless they can hardly respond its really sad. Please do not order any item if you love yourself

DO NOT ORDER FROM THEM!! I ordered 2 Luggage set for birthdays on August 19, 2023 FedEx still has not received the item and it is Sep 6th. They rarely reply to emails, messages and they do not have a number to call. I’ve already reported them to the BBB. This is the worst experience ever. After no communication i reached out to them and was told The items I ordered was sold and to pick a another color/design went through this ordeal 3 times each time being told the items sold out pick something different. Mind you I had to contact them several times for updates! You are better off going somewhere else with a reputable company that actually has items in stock and communicates. Please listen to the 1 star reviews this company is horrible and unapologetic please run away from this company & don't look back ! I would rate them 0 or negative stars if that was an option they don't deserve 1 star it should be negative -10!

I'm always looking for Black-owned companies to support and recommend to my friends. However, dealing with Tote & Carry and its customer service has been awful. If I could rate them less than a 1 I would. The complaints are too numerous, but I will give you a few.

1. Customer Service response to emails takes a very long time and they never reply to your chat messages. As I type this review, I have been waiting 25 minutes for them to respond to my chat.
2. Placing your order for items showing in stock.
3. They take your money and then let you know days, if not a week later, that the items are not in stock.
4. When they do ship you your items, they ship them to the incorrect address and want to charge you for them to send out a replacement item.
5. Shipping costs are outrageous. However, I'm willing to pay if I get my items.
6. No way to contact them other than via email.

Do not, I repeat, do not order from this company. Find another Black-owned business to support that understands customer service, and not just thinking about your money.

~Denise E.

Only got part of an order, no customer service response. So basically they steal from their customers.

DO NOT ORDER FROM THEM!! I ordered something July 7, 2023 and on July 10th a label was created. FedEx still has not received the item and it is July 30th. They don’t reply to emails, messages and they do not have a number to call. I’ve already reported them to the BBB. This is the worst experience ever. You also have to pay 12.99 for normal shipping. I do not mind about the money I pay but it would be nice to actually get the product I ordered. You are better off going somewhere else and paying more for something!! Please listen to the 1 star reviews. 1000000% true!!! Run away from this company!!! I would rate them 0 or negative stars if that was an option!

I absolutely love tote&carry! I had to order a set for my son. My son loves his new set. We are going so many places and we'll have tote&carry along for the adventures. PS.... this is my third purchase

Please don’t ever by products from this company. They will not honor their warranty clearly after coming on trust pilot I see why. They are defrauding people out of their hard earned money and will not be prosperous. This is what makes you regret supporting Black businesses. I have pictures and screenshots of the company trying to switch up on a warranty policy. The luggage is usable as the teeth won’t stay closed. This is luggage still with tags on it. Over 700 dollars on TRASH.

Never again.
I went on the US site and there was a 2 for 1 promotion.
But to avoid possible extra charges due to it being a US website (non EU Country) I ordered via the European website which had 1) higher prices and 2) no promotions.
Upon delivery I still had to pay for extra delivery costs.
The costumer service simply stated that the website says that extra costs are possible. So why do they even bother creating a EU website?

My husband brought two vinyl bags for my birthday which were supposed to be made of leather. But, they both were made of vinyl. My husband would like to return these bags and to receive a refund and not have to pay another $85 for shipping. I am not happy with these bags.

As a person in the travel industry, I was excited to receive my green Apollo 2 set. Tote and Carry has exceeded my expectations with fast shipping and constant communication for delivery using AfterShip App! I constantly had a bird’s eye view of where my luggage was. Fast forward to me opening and packing for my same day trip. When I say I’ve already received 7 compliments on my set…folks is eyeing my purchase. Thanks again Tote and Carry, I’ll be sure to spread the work of your greats products and Customer Service!!!

I ordered November 2022. It says it delivered Dec.6, 2022. The delivery was not to me but a different location. I have been calling since 12/6/22 and there is no one to speak with. They say send a text message for claims and no one responds. It is now 12/30/22 and I'm still trying to get in contact with someone to receive my luggage. Very disappointed in this transaction. Thank God I paid through Klarna and shut those payments down.

Since March 2022 I've been going back and forth with reps via email (no telephone customer service) and waiting on my replacement for my carry-on that malfunction on me while I was traveling. The replacement finally arrived in early December 2022. They sent to me a cheap looking, one zipper, heavier version of the Apollo 2 Carry-on. They also responded to my email stating the replacement was the same item I purchased originally, even though my pictures clearly showed the glearing difference. After spending thousands of dollars on several different pieces of luggage, and receiving one of the worst customer service experiences for ONE replacement item, I will NEVER spend another dime on any other product with this label. I will be selling and/or donating all the pieces and sets I have bought. They have lost a valuable customer for life!

Tote & Carry Doesn't deserve 1 star! They will keep telling you items were delivered but you won't receive a tracking number. I've been waiting on a luggage set since May and haven't received anything!! Horrible customer service and terrible responses. They will Rip you off. Please do yourself a favor and don't order from them. I'm going to put more reviews on Facebook and tik tok because people need to know.
Very upsetting!!!

They don't even deserve one star! Do not purchase. I been trying to get in contact with someone for the last 5 days and haven't done so as yet. They do not answer emails, voice-mail, Texts or DM's. Horrible Customer Service!!!!

I kept seeing these ads and had high hopes for my expensive order. I always check return policies before ordering somewhere new. Since this was my first order, I was offered a discount. This is great EXCEPT it voids any potential to return! The quality is not near as expected. The LARGE backpack is size of a standard school backpack. No compartments for anything. The duffle is a good weekend size but doesn't open very wide based on how the zipper is. Cheap lining material. So disappointed for the price point even with a discount. Would have never purchased if I had shopped in person.

They don’t ship your items, I ordered in August. Still waiting and now they said end of November. Customer service is rude. That’s to be expected. I’m mad at myself for taking a chance on this company. Buyer beware!

When I tell you, this has been my best shopping experience EVER... The communication from T&C was amazing. They communicated every step of the way. They couldn't have been more thorough. My backpack and duffle are beautiful. I got the deep purple Appollo set. The quality is great, the stitching is neat and aligned properly. I received everything in dust bags. This surpassed my expectations. I will be purchasing again. I did take away from the rating only due to the backpack not being as functional as in used to. There's no seperators or compartments inside, so everything lives in the same space. The duffle is the perfect overnighter, with so much room. The "factory" smell wore off in a few days..

If I could give zero stars I would. I ordered my set in October. I received a tracking number that to this day says pre shipment. I’ve emailed, left voicemails (on a phone number that’s has been since taken off their website) and tried the chat feature that says “live” support is available but never actually get back to you. The least this company could do is respond and communicate delays. But they choose to ignore all customer service, post daily on their social media like there is no issue and ignore people inquiring about their orders. I will be filing a claim with my bank and the BBB. Poor customer service and it’s a shame for a company that is so highly advertised and backed by Oprah.