I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service a... Ver mais
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Leia as opiniões dos outros
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Ver mais
A empresa respondeu
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Ver mais
A empresa respondeu
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
A empresa respondeu
Informações sobre a empresa
- Loja de bicicletas
- Grossista de bicicletas
- Loja de acessórios para bicicletas
- Loja de artigos para desportos ao ar livre
- Loja de artigos desportivos
Escrito pela empresa
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Informações de contacto
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3,6
Aceitável
38 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
New Battery Replacement after 4 years
I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service and they were able to quickly identify a replacement. I bought the replacement and so far it has been working great.
22 de junho de 2026
Very good service.
11 de junho de 2026
Fast Shipping
Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
23 de maio de 2026
Great prices and fast delivery.
27 de maio de 2026
They sent me the wrong speed control
They sent me the wrong speed control. I have been trying to get them to accept a return, but it’s been over a week since I sent them the email and no response.
1 de maio de 2026
Sent me the wrong fenders
Sent me the wrong fenders. They were supposed to be for the 3-in fat tires with the fender sent was for the 1-in tires.
21 de abril de 2026
Start putting the product in the package
8 de março de 2026
Buenos Precios Buen Servicio Calidad y…
Buenos Precios Buen Servicio Calidad y Variedad
19 de fevereiro de 2026
Crap do not buy anything from this…
Crap do not buy anything from this Chinese crap pedalers
19 de fevereiro de 2026
Shipping was fast and on time,plus I…
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
20 de fevereiro de 2026
Opinião espontânea
Resposta da TotGurad Electric Bike
Dear Customer: Hello! Thank you for your recognition of TotGuard's delivery service. We're glad you resolved the issue. Please feel free to contact us if you have any further questions. Happy riding! 🥰
The bike was packaged very well
The bike was packaged very well. This is totguard electric bike is built very well, I am very pleased. On the easy ensemble.
12 de fevereiro de 2026
Resposta da TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
please call me i will change the review…
please call me i will change the review to 5 stars. I can't find my key 🔑 941-404-9935 I need a replacement key
Express shipping to Florida took 6 days, it's not two three that's for sure
US citizens find it hard to reach you. I needed a key for my totgaurd e-bike for 2 months now
11 de fevereiro de 2026
Resposta da TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback. We currently sell bicycle battery keys in our online store. Please contact our after-sales customer service email (service@totguardebike.com) and provide a picture of your battery and Key Number Code. Our customer service staff will check your information, match the correct key, and provide you with a link to place your order. The battery key needs to be customized and produced after ordering. The estimated production cycle is 30 business days. Then shipped from China warehouse, estimated delivery time is 20-35 business days. From ordering to delivery it will take you close to 60 business days to receive it. If you have any questions, please feel free to contact me, thank you!
Everything was excellent
Everything was excellent, specially your communications unit I received the product in excellent condition. Thank you
22 de dezembro de 2025
Resposta da TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Resposta da TotGurad Electric Bike
Dear Customer: Hello. If the item you received does not match your electric bike, please contact our after-sales customer service at service@totguardebike.com as soon as possible. We will match the correct item and resend it to you!
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