logótipo da Shopfad
Visitar o site

Shopfad Opiniões 11

•
TrustScore: 3.5 em 5

3,7

Escreva uma opiniãoVisitar o site
Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

I ordered some closet cabinets

I ordered some closet cabinets . I kept getting emails they were delayed. I told them to cancel the order and was told it was in the Q and too late to cancel. Called my CC company and put in a dispute. As soon as I told shopfad that, they canceled my order and sent an email telling me a refund was on the way.

12 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Rich,

Hello, thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delays and miscommunication regarding your order.

We understand how disappointing it can be when expected timelines are not met, and we regret that your experience led you to open a dispute with your credit card company. Please know that this is not the level of service we aim to provide.

We want to help ensure your refund is processed as smoothly and quickly as possible. In some cases, working directly with us can actually shorten the refund timeline, as disputes through credit card companies often take significantly longer to resolve.

If you're willing, please provide your order number so we can locate your order and confirm that your refund has been initiated. We’ll be happy to follow up and make sure everything is moving forward on our end.

Once again, we’re truly sorry for the trouble you’ve experienced, and we appreciate you giving us the opportunity to help.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

Smooth purchasing experience overall

I have to admit, I was initially hesitant to buy furniture online because I like to see and touch things in person, but Shopfad completely won me over. It all started with their website—it’s one of the cleanest and most user-friendly furniture sites I’ve ever used. The categories make sense, the photos are high-resolution and show the products from multiple angles, and the descriptions are actually helpful. I ended up ordering a coffee table and a sideboard. The checkout process was simple and secure, and I received a confirmation email immediately. Throughout the shipping process, I got updates so I always knew where my order was. When the items arrived, they were well-packaged and undamaged. The quality was impressive—solid wood, no rough edges or weird smells, and the assembly instructions were clear and easy to follow. Both pieces look fantastic in my space and have gotten compliments from guests. I also had a reason to reach out to customer service afterwards with a question about care instructions, and they responded quickly and politely. It’s clear they care about their customers even after the sale is complete.

8 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Helen,

Hello, thank you so much for this incredibly thoughtful and detailed review!

We completely understand the hesitation that comes with buying furniture online—there's truly nothing like seeing and touching pieces in person—so we're especially honored that you gave Shopfad a chance. And to hear that we were able to completely win you over? That means the world to us.

We're so glad that our website made a strong first impression! Creating a clean, user-friendly experience with high-resolution photos, helpful descriptions, and intuitive categories is something we pour a lot of effort into. Knowing that it helped you feel confident enough to order your coffee table and sideboard is exactly what we hope for.

It's wonderful to hear that the checkout process felt simple and secure, and that our shipping updates kept you informed every step of the way. We know how much anticipation—and sometimes anxiety—can come with waiting for furniture deliveries, so we strive to provide as much transparency as possible.

We're absolutely delighted that your pieces arrived well-packaged and undamaged, and that the quality impressed you—solid wood, no rough edges or strange smells, and clear assembly instructions! That's the kind of experience we want every customer to have, and your feedback reassures us that we're on the right track. Hearing that both pieces look fantastic in your space and have even earned compliments from guests is truly the highest praise.

Thank you also for reaching out to our customer service team with your care instruction question—and for recognizing that we care about our customers even after the sale is complete. Because we truly do. Building lasting relationships means just as much to us as making that first sale.

We're so grateful for your trust, your thoughtful feedback, and your willingness to share your experience. If you ever need anything in the future—whether it's help with another order, product recommendations, or just advice on caring for your pieces—we're always here for you.

Thanks again for choosing Shopfad. We can't wait to help you find more pieces for your home!

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 1 em 5 estrelas

Extremely Delayed Shipping, Misleading Returns Policy, and Terrible Quality

Completely untrustworthy experience from start to finish. I placed an order with shopfad.com and immediately ran into red flags. Their representatives do not speak English well, which made communication confusing and frustrating. They also refused to let me cancel my order, even though I requested it well before anything shipped.

Shipping took between 60–90 days; in my case, I received the items just over 60 days after ordering. The quality of the products was absolutely atrocious and nowhere near what was advertised. There is no customer service phone number, so you are forced to deal with everything through a so‑called “live” chat, which is slow, unhelpful, and often evasive.

They do not honor their advertised “30-day returns” policy. I was told that the 30 days started from the date of order placement, not the delivery date, which meant my “return window” had already expired a month before I even received the items. This is completely unacceptable and feels deceptive.

Based on my experience, I will not do business with shopfad.com again. I strongly recommend that others stay away.

13 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Jason,

Hello, thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear that your experience with Shopfad did not meet your expectations, and we completely understand your frustration.

We take concerns about communication, order cancellation, shipping times, product quality, and our return policy very seriously. This is certainly not the level of service we aim to provide, and we apologize for the confusion and disappointment you've faced.

To help us investigate your specific situation thoroughly, could you please provide your order number? Once we have your details, we will look into the following:

The communication issues you experienced with our representatives

The cancellation request you made prior to shipping

Shipping timelines and the quality of the items you received

The return policy misunderstanding regarding the 30-day window

We want to make things right and will do our best to address your concerns once we have more information. We will issue a replacement or a refund, depending on the circumstances.

Thank you again for your honesty, and we hope to have the opportunity to resolve this for you.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

couldn't be happier

I recently furnished my new apartment almost entirely through Shopfad, and I couldn't be happier with how everything turned out. From start to finish, the experience was smooth and stress-free. I was able to quickly curate a wishlist of items that suited my modern, minimalist taste. I placed a fairly large order, including a dining table, chairs, and a media console. The estimated delivery times were clearly stated, and all items arrived within those windows, which I really appreciated. When one of the chairs had a very minor cosmetic issue, I contacted customer support. Not only did they reply within 24 hours, but they were also incredibly polite and immediately offered a partial refund as a solution, which was more than fair. The furniture itself has held up beautifully over the past few months. The construction feels solid, the finishes are smooth, and everything looks even better in person than it did online. I will absolutely be a repeat customer and have already told several friends about them.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Marilyn,

Hello, thank you so much for sharing your experience in such detail—and for trusting Shopfad to furnish your new apartment! That means more to us than we can express.

We're absolutely thrilled to hear that you were able to curate a wishlist that suited your modern, minimalist taste and that the entire process—from browsing to delivery—felt smooth and stress-free. Creating a seamless shopping experience is exactly what we aim for, especially when it comes to larger orders, so your kind words truly validate all the effort our team puts into getting it right.

It's also wonderful to know that all your items arrived within the estimated delivery windows. We understand how important it is to have clarity and reliability when furnishing a home, and we're so glad we could deliver on that for you.

We sincerely appreciate your patience regarding the minor cosmetic issue with one of the chairs, and we're happy that our customer support team was able to respond promptly and offer a fair resolution. Providing polite, helpful, and timely assistance is something we take great pride in, so it's incredibly encouraging to hear that we met that standard for you.

Most of all, we're delighted that your furniture has held up beautifully and that everything looks even better in person than it did online. There's nothing quite like hearing that a customer's home has come together just as they envisioned—and that we could play a small part in that.

Thank you for your loyalty, for your kind recommendation to friends, and for taking the time to share such thoughtful feedback. We can't wait to help you find more pieces for your home in the future!

If you ever need anything—whether it's assistance with another order or just a quick question—we're always here for you.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 1 em 5 estrelas

Bad business

I’m not sure how this company received good reviews. The customer service is absolutely terrible. You can only contact them via chat and it’s obvious that it’s an automated system. Shipping is terrible as well. I ordered two tables early February and now I’m being told that the “anticipated date” of arrival is April, which is far outside the 26-31 days notated on their website. I will never utilize them again and high recommend anyone else does either.

12 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Travis,

Hello, thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We strive to provide great service and timely delivery, so it’s disappointing to learn that we missed the mark in your case.

We’d really like to look into this for you. Could you please provide your order number so we can investigate the shipping delay and the issues you’ve had with our customer service team? Once we have your details, we’ll do our best to resolve this as quickly as possible.

Thank you again for bringing this to our attention, and we hope to make things right.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

definitely recommending them to friends

What really sets Shopfad apart for me is the customer service. I had a few questions about measurements and materials before buying a sofa, and their team got back to me promptly with detailed answers. It gave me the confidence to go ahead with the purchase. The sofa arrived on schedule and is incredibly comfortable—great quality for the price. Beyond that, the entire website experience is seamless. It's well-organized, loads quickly, and the checkout process is simple. I’ll definitely be recommending them to friends and family.

3 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Alisa,

Hello, thank you so much for this incredibly kind and thoughtful review!

We're truly touched to hear that our customer service team was able to provide you with the detailed information you needed to feel confident in your sofa purchase. Making sure our customers have all the facts—whether it's measurements, materials, or anything else—is something we take very seriously, so it's wonderful to know that we could help guide you toward a decision you're happy with.

And we're absolutely delighted that your sofa arrived on schedule and is both comfortable and great quality for the price! That's exactly the experience we hope every customer has, and your feedback reassures us that we're on the right track.

Thank you also for your kind words about the website—from the organization and load times to the simplicity of checkout. We work hard to make the entire shopping experience as seamless as possible, and it means the world to us when that effort is noticed and appreciated.

Most of all, we're deeply grateful for your trust and for your willingness to recommend us to friends and family. There's no higher compliment, and we'll do our very best to continue earning that trust.

If you ever need anything in the future—whether it's help with another order or just a quick question—please don't hesitate to reach out. We're always here for you!

Thanks again for choosing Shopfad and for taking the time to share your experience.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

a reliable and pleasant shopping experience from start to finish

I've ordered from Shopfad a few times now, and I have to say, they've earned a loyal customer. The first thing I noticed is how clean and simple the website is—no clutter, just clear product photos and straightforward descriptions. Shopping feels efficient and stress-free. My most recent purchase was a dresser for my bedroom. The delivery estimate was accurate, and when it arrived, I was impressed by the solid construction and smooth finish. It looks like a high-end piece but was reasonably priced. I also appreciate that they offer such a wide range of styles; it makes it easy to find pieces that actually fit my personal aesthetic. Overall, a reliable and pleasant shopping experience from start to finish.

1 de março de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Robert,

Hello, thank you so much for taking the time to share such a thoughtful and detailed review—and for being a repeat customer! We're truly honored to have earned your trust and loyalty.

It means so much to us to hear that you appreciate the clean and simple design of our website. Creating a stress-free shopping experience with clear product photos and straightforward descriptions is something we work hard to achieve, so knowing that it made your experience efficient and enjoyable is incredibly rewarding.

We're absolutely delighted that your most recent purchase—the dresser—arrived as expected and impressed you with its solid construction and smooth finish. It's wonderful to know that it exceeded your expectations and looks like a high-end piece in your bedroom! We believe great design shouldn't have to come with a huge price tag, so your feedback truly validates that mission.

Thank you also for mentioning the variety of styles we offer. We aim to provide something for every taste, and we're so glad you're able to find pieces that fit your personal aesthetic.

Customers like you are the reason we do what we do. We can't wait to help you find more treasures for your home in the future. If you ever need assistance or have questions, we're always just an email away.

Thanks again for choosing Shopfad—we truly appreciate your support!

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

I was a bit nervous ordering furniture…

I was a bit nervous ordering furniture online, but Shopfad exceeded my expectations. The quality of my new bookshelf is fantastic—sturdy, well-finished, and it looks exactly like the photos. Shipping was also faster than I anticipated. Definitely my new go-to for home decor.

2 de fevereiro de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Sara,

Hello, thank you so much for sharing your experience and for giving Shopfad a chance!

We completely understand that ordering furniture online can sometimes feel like a leap of faith, so we're truly honored that you chose us—and even more thrilled to hear that we were able to exceed your expectations. It's wonderful to know that your new bookshelf arrived looking exactly like the photos, with the sturdy build and quality finish you were hoping for. We work hard to ensure our products meet those expectations, so your kind words mean the world to us.

We're also glad to hear that shipping was faster than anticipated! Our team is constantly working to improve delivery timelines, and it's always rewarding when that effort makes a real difference for our customers.

Knowing that you now consider us your new go-to for home decor is the highest compliment we could ask for. Thank you for trusting us with your space—we can't wait to help you find your next favorite piece!

If you ever need assistance or have questions in the future, please don't hesitate to reach out. We're always here to help.

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

Responsive Customer service

Customer service was incredibly responsive. They answered all my questions before I even placed my order. Very happy!

16 de janeiro de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Nathan,

Hello, thank you so much for your wonderful feedback!

We're absolutely delighted to hear that our customer service team was able to assist you promptly and answer all your questions before you even placed your order. Providing helpful and responsive support is something we truly care about, so it means the world to us that you had such a positive experience.

Knowing that you felt supported and informed throughout the process—and that it led to a happy outcome—is exactly what we strive for. We'll make sure to share your kind words with the entire team; it's feedback like this that keeps us motivated to do our best every day.

If you ever need anything in the future—whether it's help with another order, product recommendations, or post-purchase support—please don't hesitate to reach out. We're always here for you!

Thanks again for choosing Shopfad. We truly appreciate your trust and support, and we look forward to serving you again soon!

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

Classificada 5 em 5 estrelas

Highly recommend

The website is super easy to navigate. Found exactly what I needed in just a few clicks. Highly recommend!

18 de janeiro de 2026
Opinião espontânea
logótipo da Shopfad

Resposta da Shopfad

Dear Chad,

Hello, thank you so much for your kind words and for taking the time to share your experience!

We're thrilled to hear that you found our website easy to navigate and that you were able to find exactly what you needed in just a few clicks. That's exactly the kind of smooth and hassle-free experience we strive to provide for all our customers.

Your recommendation means a lot to us, and it's incredibly encouraging to know that our efforts to make the shopping experience simple and intuitive are paying off. We’ll be sure to share your feedback with the entire team—it’s a wonderful motivator!

If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We're always here to help.

Thanks again for choosing Shopfad. We truly appreciate your support and hope to serve you again soon!

Best regards,
Shopfad Support Team
support@shopfad.com
*24/7 stands by your side*

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais