Traveasy Opiniões 2615

When I booked the tickets, I accidentally selected dates that were one month earlier than intended, and the tickets were non-refundable. I contacted Traveasy support immediately, and Prince assisted me. They offered to reissue the tickets for the correct dates at an additional cost, but kindly applied an extra discount, which helped reduce my overall expenses.

Prince Singh was super helpful and efficient to secure my booking and frequent traveler details, thank you!

Good service so far

I could not recommend anyone to use this company. Don't click through from google flights to make a booking for a plane journey. The Traveasy price offered a saving on the BA direct booking, My booking and payment for a trip (with my young grandson) was accepted and then came a flurry of emails telling me to contact them. I called and they told me that BA had since put up their prices. I replied that I would then be cancelling. After a protracted conversation they then told me that Traveasy would honour the original price. This call took so long that at the end of the call I said that I wanted to cancel as I was not confident that I would get the tickets. They then told me that it would take 10 days for the refund to be made. Because of this I said I would go ahead with the booking, and they asked me what sort of seats I would prefer. The last email I received from them on the day of booking was one confirming the travel documents. A couple of days later I entered our passport details into the link on their website and although it appeared to accept them when I went back to look there was nothing there. I repeated this a couple of times. A couple of days later I called to report this problem to be told that they had not made the booking as the price had gone up again. I asked for their ABTA number which they refused to give me so that I could make a complaint to their member organisation.

I am pleased to share that, despite an initial hiccup during the booking process, I was ultimately able to complete my trip reservation smoothly through the website. I would like to extend my sincere appreciation to Customer Support Agent Deepak, who assisted me throughout the process. His professionalism, patience, and ability to present the best available options made a significant difference.
A big shout‑out to Mr. Deepak - you are doing an excellent job. I am genuinely happy with the overall customer experience I received during my trip‑booking journey.
Thank you, Deepak, and best of luck to the entire team. Keep up the great work.
Kind regards,
Chris

The day after booking my flight I received an email saying the flight had not been confirmed and I had to pay another £50 to confirm it. I decided I wanted to cancel and book with someone else as there were cheaper options elsewhere and when I called and asked to cancel they said they would give it to me for the original price. Very quick responses by email and phone.

After initially booking a flight, there was some changes required to my ticket. Vinit John was very helpful in checking on my options and then finding a way to get this sorted. I also ring back a few hours later to make sure i hadn't missed anything and he was great at getting the airline to process the tickets straight away whilst i was on the phone.
It was also get to be able to talk to a 'live' person to get this sorted as well!

Flight Reservation - TRA14655274

Booked my flight thinking that they offer me the best rate from London to Kuala Lumpur. Payment made online and confirmation was sent to my email, together with receipt of payment. After a few hours, was told that there was a fault in their system and it didn't reflect the true fare of the ticket bought.

I was told to pay additional £95.00 if I would like the reservation to go through. It's just a bad experience being a first time customer and it gives me a bad impression about the company. Don't think I will book with them again. Sounds like a scam company after reading other reviews.

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Easy to use and understand

They offer a cheaper price than the airline, then I get a phone call the next day saying the price had changed and I owed an extra £150. I asked for a refund instead but they said I wouldn’t get the full amount back. You may as well just book direct with the airline as it would have been the same cost. NOTE I DID NOT GET OFFERED A FULL REFUND WHEN TRYING TO CANCEL

Initially it was not the best service, however, once the supervisor spoke to me, the service was good. The only downside was the luggage allowance was reduced from 40kg to 25kg. I would have given 4 stars had the supervisor offered 30kg instead of 25kg and 5 stars if the initial issues were resolved without having the supervisor call me. There is room for improvement.

You get atleast 20% discount from traveasy than the original websites. I would definitely recommend it. JHANVI did wonderful job. Thanks so much all the team.

Terrible experience. Booked and paid in full but didn’t receive the tickets. Called them and was told I had to pay £300 more to release them. Asked for a refund and was told it will take 25 days. Absolutely floored us.

I had a problem with my booking and after a long time trying to fix it I call to the customer service and Manish did everything for me, he is a lovely man and so helpful

They took money but didn’t get any confirmation email. Rang up to be told I had to pay an extra £138 as apparently the flight was full ( it wasn’t as I’ve rebooked this with the airline) so asked for a refund to be told they take £75 for a refund off the money you’ve paid !!! AVOID!!!